How field service organisations see the data they receive from assets in the field
How field service organisations see the data they receive from assets in the field In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing...
Will the introduction of Chief Revenue Officers drive servitization?
Will the introduction of Chief Revenue Officers drive servitization? The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way to …...
From Employee Engagement to a Customer-First Mindset: Lessons from Ortho Clinical Diagnostics’ Technical Solutions Lead
What does it take to make customer experience a top priority in today’s service industry? Aquant has launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences. Recently, we sat down with Linda Tucci to talk about “a...
Konica Minolta’s Journey to Remote-as-a-Default
Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link
Comparative Analysis: The impact of the pandemic on digital transformation
The Impact of the Pandemic on Digital Transformation In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at how the impact of the pandemic has accelerated digital transformation amongst field service companies. While...
Digitalisation and Rethinking Field Service Delivery
Rethinking service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centered around servitization, digitalization, and service marketing....
Latest Update To IFS Cloud Adds New Functionality And Simplifies Composable Application Deployment
IFS, the global cloud enterprise applications company, today announced the latest update to IFS Cloud™, which is now generally available. IFS’s twice-annual release cycle allows customers to constantly evolve their solution without the need for big upgrades or migrations, clearing their road to focus on business transformation. The...
How the Pandemic Has Changed the Approach to Digital Adoption for Companies and Customers
Digital Transformation is at the heart of the new normal Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting. Martin has over 30 years of experience in the service industry in the UK working for...
In an age of information, does critical data remain locked away in business silos?
To be used effectively data must break free of silos. In a new series of features from the latest Field Service News Research study hosted in partnership with ServiceMax, we explore the correlations between asset data flow, servitization and cross-department collaboration. Here in the opening article of the series, we outline the aim of...
Why Select a Platform Over a Best-of-Breed Technology Stack?
Field service data must flow across the wider business. In the first feature from a recent white paper we published in partnership with Exel, we look at some of the critical components within such platforms and outline how the flow of data from each component is vital for modern service delivery. Platforms Are Key …...
