Leadership, Analysis

Feature, Leadership, Analysis

A personal note of thanks to a true friend to the industry

A personal note of thanks to a true friend to the industry It was my honour to host the inaugural European Field Service Awards recently. This was an event that was hosted, to a degree, because we knew we had to bring the industry together again in person – to trade stories from the last …...

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Feature, Leadership, Analysis

Is It Better to Light a Candle Than to Curse the Darkness?

Dave Hart, Managing Partner of Field Service Associates, highlights the importance of benchmarking your business against your competitors to fully understand if your strategy and plans are working. I have to say for almost 18 months now I have been an avid watcher of the news with particular interest in seeing the daily coronavirus...

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Feature, Leadership, Analysis, Service Strategy

The Journey to Achieving Your Desired Outcomes

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, discusses the service leaders’ journey to achieve their desired outcomes.   Here is an interesting conversation from Lewis Carroll’s Alice’s Adventure in Wonderland: ‘Would you tell me, please, which way I ought...

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#FSN20, Editor's Pick, Feature, Leadership, Analysis

#FSN20: The 20 most innovative leaders in the global field service community (2021)

#FSN20: The 20 most innovative leaders in the global field service community (2021) The  #FSN20 has become something of an industry-wide institution across the many years it has been running. An annual celebration of innovation and excellence amongst the leadership of our industry is of course always well received and compiling the list...

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