Leadership

Leadership and strategy features for those working in senior field service management roles

Feature, Leadership, Service Operations

What Can We Take from the Pandemic Forward into the New Normal of Field Service?

What Can We Take from the Pandemic Forward into the New Normal of Field Service? In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best …...

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FSM Technology, Leadership, News

IFS Delivers Exceptional First-Quarter Performance with ACV Bookings up 78% and Recurring Revenue up 45%

IFS, the global cloud enterprise software company, today announced its financial results for the quarter ending March 31, 2022 with ACV (annual contract value) bookings up 78 percent year on year and recurring revenues up a significant 45% year on year. The company continues to report growing demand for its cloud technology resulting in...

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Leadership, News, Service Operations

Leo Perrotta becomes OverIT’s new Chief Customer Success Officer

Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle Maintenance Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle Maintenance Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle...

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Leadership, News, Service Operations, Trending, Service Strategy

UK SMEs Forge Ahead with Cautious Optimism as Post-Pandemic Business Confidence Grows

Despite lingering anxieties about the pandemic and a variety of economic and commercial issues, the majority of SMEs believe it is now imperative to begin building back from the crisis. They are ready to step up their business investment, with ambitious plans for recruitment, renewal of equipment and machinery, and both domestic and...

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Feature, Leadership, Service Strategy

Five Global Trends Driving the Future of Field Service

Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyses the five global trends that will drive the future of field service… In the science of dynamics speed is defined as the rate of displacement of a moving object over time (d/t). Acceleration is defined as the rate of change of speed over time (d/t2)....

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Feature, Leadership

Farewell to One of the Very Best

It is with great sadness that we must announce the passing of a very, very dear friend and industry giant in Bill Pollock, who sadly passed away at home over the weekend. Before his death Bill had left the editorial team at Field Service News a folder that was not to be opened until he …...

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Feature, Leadership

Benefits of the Rapid Evolution We’ve All Endured

In this highlight form the Field Service Podcast, Kevin Green, former CEO of the Recruitment and Employment Confederation and Kris Oldland, Editor-in-Chief, Field Service News focus on the potential upside of the crisis we’ve all faced together during the global lockdown as they ask if at the end of all this hardship we could in...

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Feature, Leadership

Identifying Organisational Culture in Business

Kris Oldland, Editor-in-Chief, Field Service News and Kevin Green, former HR Director of Royal Mail and the best selling author of Competitive People Strategy discuss what culture is within an organisation and how to identify whether a corporate culture is strong or toxic… Does your leadership team understand the Value of Nurturing...

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Leadership

Five P’s to Post-Covid Service Resilience

Martin Summerhayes offers a take on the five P’s business acronym that could help service directors when they switch their infrastructure back on. Before you jump to a different conclusion, the five P’s in the title is not the normal phrase that many of you know (poor planning, promotes poor performance!). As we are all …...

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Feature, Leadership

A Prescription for Field Service Leaders

The world that we entered into at the start of 2020 is a very different one to the one we inhabit today. The Covid-19 novel coronavirus pandemic that brought national borders crashing down as we entered into a global lockdown has seen to that. Michael Blumberg assesses the situation outlines the challenges ahead and explains …...

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