Leadership, Trending

Feature, Leadership, Trending, Service Operations

Do You Have a Replacement Strategy for Customer-Facing Employees?

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyzes the advantages of hiring for attitude and training for skills. Introduction According to ToolingU-SME “Relentless turnover in the manufacturing industry is threatening companies focused on driving...

Read More

Feature, Leadership, Trending

CEO’s, CFO’s and CIO’s – “Hello, is it me you’re looking for”

Dave Hart, Managing Partner of Field Service Associates, takes us on a journey down memory lane in this exclusive article for Field Service News. OK, come with me on a journey down memory lane here… In 1983, legendary singer Lionel Ritchie (yes, he of Commodores fame) released his new solo album Can’t Slow Down. The …...

Read More

Feature, Leadership, Trending, Service Strategy

Maintaining Service Standards Across a Dealership Network

Maintaining Service Standards Across a Dealership Network As part of our partnership with Field Service Asia and just ahead of their conference running on the 4th and 5th November Kris Oldland, Editor-in-Chief Field Service News spoke with one of the key speakers Jamie F. Morais, General Manager Aftersales Dealer Operations Asia and...

Read More

Feature, Leadership, Trending, Service Strategy

Now is the Time for Strong, Decisive Leadership

Now is the Time for Strong, Decisive Leadership In the first of our series of features looking towards building a new normal that was better than what we had before,  with the insights collated from the many panel sessions hosted by Kris Oldland throughout the pandemic, we begin with establishing an understanding of what leadership...

Read More

Feature, Leadership, Trending

Mental Health: Understanding the Change Curve we are all Going Through

We are all living in completely unknown times. The past couple of months has seen so many changes to the way that we work, rest and play; none of which we would have realised would have such profound effects on us all. For people in services, it has been extreme beyond all measure explains Martin …...

Read More

Feature, Leadership, Trending

An Open Letter to the Field Service Sector

An Open Letter to the Field Service Sector Kris Oldland, Editor-in-Chief and Founder of Field Service News has expressed his thinking behind why it is so vital that the Field Service Expo 2020 goes ahead citing the pivotal role he believes field service will play in rebuilding the economy and the urgent need for the …...

Read More

Feature, Leadership, Trending

Can Entrepreneurialism be Added to Corporate DNA?

Kris Oldland, Editor-in-Chief, Field Service News, talks to author of best-selling book Competitive People Strategy and ex CEO of the Recruitment and Employment Confederation Kevin Green about whether Entrepreneurial organisations have a secret special sauce or whether it is a skill that can be nurtured and developed in house?  ...

Read More

Feature, Leadership, Trending

A Challenge Greater Than Anything We’ve Known

While the hope of a V-shaped dip in the economy is still a possibility, we cannot underestimate the sheer magnitude of the economic impact of the global lockdowns as Kevin Green explained in a episode of the Field Service Podcast… Understanding the True Economic Impact of Covid-19 Talking to Kris Oldland, Editor-in-Chief, Field...

Read More
Close