What Shifting Left Means For Service Organizations
March 27, 2023
Shorten the service lifecycle, improve customer relationships, and reduce service costs.
Service Operations
Slow-cooked field service brisket
March 22, 2023
Danny Bearzatto, Co-Founder and Managing Director of Structured Creative, breaks down the best elements that create success in field service management operations with a unique analogy.
Why Your Organization’s Skills Gap is Contributing to Skyrocketing Service Costs
March 13, 2023
Discover how the growing skills gap in the service industry is driving up costs and affecting customer satisfaction. Learn the key factors contributing to this issue and explore actionable solutions for businesses to bridge the gap and maintain a competitive edge.
Do we still have a supply chain hangover after the pandemic?
March 12, 2023
We focus on the impact the pandemic and subsequent lock-downs had on the global supply chain and ask if there are things we can do today to be prepared for such situations returning in the future.
Mineral Wars: How Your Business Can Prepare to Deal with the Battery Crisis?
March 10, 2023
Whilst businesses are finally making bold assertions to electrify their processes, we are now facing a battery crisis. Where has this come from and how will businesses cope? Alex Stapleton, Sales Director at Alexander Battery Technologyes shares his expert insight into this topic.
Understanding technological maturity in fleet management
March 4, 2023
In the second feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at the levels of fleet management in place
2023 Benchmarks Presentation & Discussion – Reducing the Gap between Best and Worst
March 3, 2023
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
Can third-party service partners leverage remote service tools?
February 16, 2023
Izzy Sanchez, Konica Minolta USA, discusses how third-party service partners can leverage remote service tools.
2023 Benchmarks Presentation & Discussion – First Time Fix Rates
February 15, 2023
Sidney Lara, Service Principal at Aquant, covers one of the most popular metrics for workforce measurement, First-Time Fix Rates, and discusses the findings of Aquant’s 2023 Service Intelligence Benchmark Report.
Are we now seeing customer acceptance of remote service?
February 9, 2023
Izzy Sanchez, Konica Minolta USA, talks about customer adoption and acceptance of remote service.
