Do we want our most experienced technicians in the field or remote service specialists?
Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist to reflect on a critical question – where do we place our most experienced technicians?
5 Ways Tech Can Improve Your Organization’s Efficiency in a Recession
Aquant shares 5 ways tech can improve their organization’s efficiency during a recession. Download the e-book, available at Field Service News
How Konica Minolta is fostering a culture of intrapreneurship within the workforce
Martin McClean explains how through a series of dedicated initiatives Konica Minolta is fostering a culture of intrapreneurship within the technician workforce
The Fundamentals of Service Haven’t Changed over Time
Prof Dr Shaun West and Kris Oldland discuss how service organizations had to change and adapt to new ways of delivering service, but its fundamentals of service haven’t changed over time.
Why Do Some Service Organisations Have That Spark of Ingenuity in their DNA?
Why Do Some Service Organisations Have That Spark of Ingenuity in their DNA? In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. Among many interesting entries in the category...
3 Reasons Why Quality Sustainable Trade Workwear is Leading the Way Forward
Organisations are recognising the importance of trade workwear for fostering a positive brand image and for ensuring the safety and well-being of employees. Workwear isn’t just about quality anymore. Sustainable production of clothing is key to ensuring you are providing durable, long-lasting uniforms. With some insights from Ann...
How the Role of the Service Engineer Can Evolve and Adapt to the Rapid Changes in Service Delivery
How will the role of the field engineer evolve? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC. Aly is a seasoned expert in the field service industry, technology, and innovation and he always...
Look Beyond your KPIs
Will the Skills Gap impact your business? Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer demands. In this...
Where Have All the Technicians Gone?
Daniel Brebac, Director of Global Customer Transformation at ServiceMax, discusses why many service organizations are struggling to fill the gaps in their workforce right now and how they can improve their recruiting strategy. A couple of years ago I was at a Field Service conference, engaged in the round-robin style networking chats...
3 Tips to Secure Approval for New Service Projects
3 Tips to Secure Approval for New Service Projects In this article from Aquant, we look at three tips to secure approval for new service projects and how to make the right decision for your organisation. Tip #1: How to Make the Right Decision For Your Organisation Artificial intelligence is becoming an essential tool …...
