Service Strategy

Feature, Service Strategy, Service Strategy, Trending

A Team of Employees and Third-Party Contractors

In this feature from a recent white paper sponsored by Salesforce, we analyze the importance of developing relationships with third-party contractors in order to ensure a positive customer experience.

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Feature, Home Page, Analysis, Service Strategy

A Deeper View for Bigger Problems

In this feature from a recent white paper sponsored by Salesforce, we discuss why having deeper, more nuanced information is important for field service workers.

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News, Service Strategy, Service Strategy, Editor's Pick

IFS continues to deliver strong 2022 financial performance with Q3 Year-to-Date results

The company attributes its continued success to its dogmatic commitment to delivering a frictionless experience to its customers and a product strategy that meets real market demand, and provides the capabilities business leaders are looking for today to mitigate risk, and tomorrow, to future proof their business.

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Feature, Service Strategy, Service Strategy, Editor's Pick

How Connected Field Service Can Transform Customer Experience

In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.

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Feature, Home Page, Analysis, Service Strategy

How do we find the balance between drowning in data and operating in a data-driven world? 

In the last in a series of essays for service leaders we ask how we find meaning in an ever-growing ocean of data

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Feature, Home Page, Analysis, Service Strategy, Service Strategy, Editor's Pick

The role that development and trust can play in workforce retention

Martin McClean explains how being involved in development projects has been pivotal in maintaining his passion for his role

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Feature, Home Page, Trending, Service Strategy

Field Service Symposium: Attendee Notes – Executive Summary

Christian Kundert, Services Growth Manager, Caterpillar shares his notes from the 2022 Field Service Symposium, organized by Field Service News, that took place in Birmingham earlier this month.

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Feature, Home Page, Trending, Service Strategy

Is servitization still relevant? What kind of relationship do my customers now expect from me? 

In the third in a series of essays for service leaders we focus on whether there is still a role for servitization in the post-pandemic world

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Feature, Home Page, Trending, Service Strategy

What skill set will a successful service engineer or technician need to have in this post-pandemic world? 

In the second in a series of essays for service leaders we explore the skill-sets required of tomorrow’s field service engineers.

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#FSN20, Analysis, Feature, Home Page, Trending, Service Strategy

Understanding the impact of unconscious bias towards a brand

Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may be at play when potential customers consider our brand.

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