Service Strategy, Editor’s Pick

News, Service Strategy, Service Strategy, Editor's Pick

IFS continues to deliver strong 2022 financial performance with Q3 Year-to-Date results

The company attributes its continued success to its dogmatic commitment to delivering a frictionless experience to its customers and a product strategy that meets real market demand, and provides the capabilities business leaders are looking for today to mitigate risk, and tomorrow, to future proof their business.

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Feature, Service Strategy, Service Strategy, Editor's Pick

How Connected Field Service Can Transform Customer Experience

In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.

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The role that development and trust can play in workforce retention

Martin McClean explains how being involved in development projects has been pivotal in maintaining his passion for his role

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Feature, Service Strategy, Editor's Pick

Can we empower our field engineers to be effective revenue generators?

Should we expect our engineers and technicians to sell? A number of experts eleborate on some key issues.

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Consultative Selling Requires Us to Be Able to Positively Challenge Our Customers

Dan Snowden and Max Dinser of HSO discuss how do we prioritise the next digital transformation projects in field service operations after the pandemic.

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The spectrum of advanced service from customer success to outcome based services

Kris Oldland, Marc Tatarsky and Steve Mason discuss why customer success should be viewed as part of a spectrum of advanced services

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