Change Management Models: Advanced Application

As a field service leader you will inevitably need to work through a change management process at some point in your career. However, it is not a skill set we develop in our day to day role. This course will guide you through the most common and effective change management methodologies. 

Course Description:


Change is inevitable. Still, that doesn’t make it any easier to implement. What can make it easier is a change management model. A proven model can guide you—helping your organization decide what needs changing, how to do it, and how to anticipate and respond to heightened emotional reactions. 


In this course, you’ll learn what a change management model is and how popular models help companies streamline the change process. Then, we’ll dive into the details, exploring five popular models and how they work. 


In this course we will cover:


  • What Is a Change Management Model?
  • The McKinsey 7-S Model
  • Lewin’s 3-Step Change Management Model
  • Kotter’s 8-Step Change Model
  • Kübler-Ross Change Management Framework
  • The Satir Change Management Model

As an FSN Service Leadership course you can expect...

Picture of Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.