Demystifying Diversity, Inclusion, and Belonging
There is still a lot of confusion for many managers as to what these terms mean, how they impact our working lives and how we as business leaders should approach this increasingly important discussion…
Course Description:
In today’s business environment is more and more common for companies to have Diversity, Equity and Inclusion departments. However, there is still a lot of confusion as to what these terms mean, how they impact our working lives and how we as business leaders should approach this increasingly important discussion.
Ultimately, from a utilitarian perspective, we should to foster a welcoming environment for all, as happy employees are productive employees. From the social perspective, we should want to do it simply because it is the right thing to do.
In this short course we shall break down what the terms diversity, inclusion and belonging mean in a way that makes it easier for you to consider as a business leader and also to help you guide others in your team towards being more cognizant of them.
In this course we will cover:
- Demystifying Diversity, Inclusion, and Belonging
- Why Focus on Diversity, Inclusion, and Belonging?
- Building a Diverse Workplace
- Creating a Culture of Inclusion and Belonging
- Supporting Employee Resource Groups
- Diversity, Inclusion and Belonging Committees
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
