Giving Effective Feedback

As a field service leader a key part of your role is developing your team and that requires providing effective feedback. Yet this is often not a skill we are given any formal training in. In this course we will give you insights on how you can provide more effective feedback. 

Course Description:


Feedback is essential for growth. It helps us understand the impact we’re making in the workplace, how others see us, and how we can improve. 


But giving feedback isn’t always easy. And if the thought of it makes you uneasy, you’re not alone. So, how do you get past the nerves and share a clear, compassionate, and concise message?


In this course, you’ll learn what feedback is, why it’s valuable, and how to overcome the fear of giving it. You’ll also learn to follow a step-by-step feedback process, deliver an effective message, and handle difficult reactions. 


In this course we cover: 


  • What Is Feedback?
  • The Value of Feedback
  • Overcoming the Fear of Giving Feedback
  • Following the Feedback Process
  • Crafting a Constructive Message
  • Why People React Negatively
  • Handling Difficult Reactions to Feedback

As an FSN Service Leadership course you can expect...

Picture of Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.



Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

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