How Great Leaders Solve Problems

Many field service leaders are natural problem solvers having come up through the ranks of the field service engineering team. However, applying that skillset to a management role can sometimes be a challenging transition. This course looks at how great leaders tackle problem solving…

Course Description:


Leaders wear many hats in the workplace—coach, facilitator, and strategist are just a few. But when it comes to meeting goals and objectives, problem-solver is one of their most important roles. 


As problem-solvers, effective leaders take proactive measures to avoid issues, address them when they arise, and keep their teams moving forward. A good leader possesses strong problem-solving skills, but a great leader also develops these skills in employees. They also foster a work environment that elicits creative solutions from their teams. 


So, what skills and strategies do effective leaders employ when facing workplace problems? In this course, you’ll learn the fundamentals of problem prevention, detection, and resolution. You’ll also learn how to solve problems more effectively as a team by communicating effectively, facilitating creative brainstorming, and removing barriers. 


In this course we will cover:


  • A Leader’s Role in Solving Problems
  • Problem Prevention and Detection
  • The Problem-Solving Process
  • Framing and Communicating Problems
  • Facilitating Creative Problem-Solving on Your Team
  • Overcoming Barriers to Creative Problem-Solving

As an FSN Service Leadership course you can expect...

Picture of Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

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