A Guide to Navigating Team Dynamics
Whether it is your management team or your team of field service technicians, any team you are responsible for will be made up of individuals. This can be a source of great innovation or fantastic conflict. As a field service leader understanding the importance of team dynamics is therefore critical and that is what we shall explore in this course.
Course Description:
What’s the number one cause of conflict at work? People. When different personalities clash, it’s bound to cause some reverberations. But understanding and embracing what makes each person unique can produce a high-performing team that excels without exception.
This course will teach you how to build team dynamics that serve rather than hinder your development by discovering different roles, work styles, and generational differences. You’ll learn to improve collaboration by finding a style that resonates and learning what makes your colleagues tick.
In this course we cover:
- Introduction to Team Dynamics and Why They Matter
- Characteristics of High-Performing Teams
- Common Roles in a Team
- Understanding and Leveraging Different Work Styles
- Tips for Improving Team Dynamics
- Managing the Multigenerational Workplace
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
