A Guide to Navigating Team Dynamics

Whether it is your management team or your team of field service technicians, any team you are responsible for will be made up of individuals. This can be a source of great innovation or fantastic conflict. As a field service leader understanding the importance of team dynamics is therefore critical and that is what we shall explore in this course. 

Course Description:


What’s the number one cause of conflict at work? People. When different personalities clash, it’s bound to cause some reverberations. But understanding and embracing what makes each person unique can produce a high-performing team that excels without exception.


This course will teach you how to build team dynamics that serve rather than hinder your development by discovering different roles, work styles, and generational differences. You’ll learn to improve collaboration by finding a style that resonates and learning what makes your colleagues tick.


In this course we cover: 


  • Introduction to Team Dynamics and Why They Matter
  • Characteristics of High-Performing Teams
  • Common Roles in a Team
  • Understanding and Leveraging Different Work Styles
  • Tips for Improving Team Dynamics
  • Managing the Multigenerational Workplace

As an FSN Service Leadership course you can expect...

Picture of Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.