Receiving and Seeking Feedback
One sure path to establishing continual improvement in your personal development as a field service leader is to seek and respond to feedback. In this course we look at how to do this effectively.
Course Description:
Receiving regular and direct feedback from managers, subordinates, and peers empowers us to grow as professionals and produce better results.
However, not everyone has the same experience and relationship with receiving feedback. Feedback may make you feel anxious, afraid, or even threatened.
That’s why this course will help you understand common reactions to feedback and dispel any misconceptions you may have. You’ll learn how to adopt the right mindset and build a positive relationship with feedback.
This course will teach you to receive and respond to feedback gracefully. That includes how to react to feedback, what to do if you don’t agree with the feedback, questions to solicit feedback that’s more helpful to you, and how to keep communication lines open for receiving feedback in the future. You’ll also learn how to seek more feedback from your manager or peers.
In this course we cover:
- Common Reactions to Feedback
- Adopting the Right Mindset
- How to Respond to Feedback With Grace
- Questions to Solicit Better Feedback
- Do’s and Don’ts of Receiving Feedback
- Why Seek Feedback
- How to Ask for Feedback
- Do’s and Don’ts of Seeking Feedback
As an FSN Service Leadership course you can expect...
- Clear, concise and digestible breakdowns of the topics that remove complexity
- Courses developed by service leaders that have real-world expertise in the course area
- An iterative approach that will build your knowledge quickly and effortlessly as you progress
- Courses that are shaped specifically for service leaders and understand the challenges you face
- Access to your course leader whenever you need it to support you during your learning journey
- Certification towards the FSN Service Leadership program - the industry's first management level certification
Your Course Leader: Kris Oldland
In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.
Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.
This course includes:
- Clear and easily digestible explanations of the critical elements of the topic
- Iterative steps to improve your knowledge quickly and easily
- Access to your course leader to clarify any areas of uncertainty
- FSN Service Leadership Certification
- Learn from anywhere
- Lifetime access to all materials
This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.
