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DTSTART;TZID=UTC:20231026T140000
DTEND;TZID=UTC:20231026T153000
DTSTAMP:20260411T162918
CREATED:20230103T180920Z
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UID:32724-1698328800-1698334200@fieldservicenews.com
SUMMARY:FSN ThinkTank Session: How Do Remote Service and On-Site Service Align?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n  \nDuration: One and half hours \n  \nInitial points for consideration: \n  \n\nWho should be guided by the remote expert – the customer? 3rd-party service partners? Internal engineers?\nDo we need to take different approaches depending on who we are guiding on-site?\nHow to we hold onto the trusted advisor status of our engineers via remote?\nHow do we select remote service workers? Employ specifically? Promote from the field?\nDo remote workers need to have field service experience?\n What are the optimum monetisation options for remote services\n\n\n  \n\n 
URL:https://fieldservicenews.com/event/thinktank-session-how-do-remote-service-and-on-site-service-align/
LOCATION:FSN PRO + Discussion Session (Teams Meeting)
CATEGORIES:Discussion Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/01/Augmented-Reality-Technician6.jpg
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