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X-WR-CALDESC:Events for Field Service News
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DTSTART:20220101T000000
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BEGIN:VEVENT
DTSTART;TZID=UTC:20240630T140000
DTEND;TZID=UTC:20240630T153000
DTSTAMP:20260411T171913
CREATED:20240522T211259Z
LAST-MODIFIED:20240621T225851Z
UID:32744-1719756000-1719761400@fieldservicenews.com
SUMMARY:FSN ThinkTank Session: Do Sales and Marketing Teams Actually Understand Advanced Services?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n\nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \nDuration: One and half hours \nInitial points for consideration: \n\nShould we have specialist sales teams to sell servitization?\nWho on the customer side should we approach when selling servitization?\nWhat role should service leadership play in driving revenue from advanced services?\nAre the benefits of servitization effectively marketed?\nHow closely and frequently should we be working with colleagues in sales and marketing?\nDo field service engineers need to understand advanced services? Are they best-positioned to sell the benefits?\n\n\n\n \n\n\n\n\n 
URL:https://fieldservicenews.com/event/fsn-thinktank-session-do-sales-and-marketing-teams-actually-understand-advanced-services/
LOCATION:Virtual Event: Zoom
CATEGORIES:Discussion Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/12/cmmunicate-clearly.jpg
ORGANIZER;CN="Copperberg":MAILTO:hello@copperberg.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231026T140000
DTEND;TZID=UTC:20231026T153000
DTSTAMP:20260411T171913
CREATED:20230103T180920Z
LAST-MODIFIED:20230420T080907Z
UID:32724-1698328800-1698334200@fieldservicenews.com
SUMMARY:FSN ThinkTank Session: How Do Remote Service and On-Site Service Align?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n  \nDuration: One and half hours \n  \nInitial points for consideration: \n  \n\nWho should be guided by the remote expert – the customer? 3rd-party service partners? Internal engineers?\nDo we need to take different approaches depending on who we are guiding on-site?\nHow to we hold onto the trusted advisor status of our engineers via remote?\nHow do we select remote service workers? Employ specifically? Promote from the field?\nDo remote workers need to have field service experience?\n What are the optimum monetisation options for remote services\n\n\n  \n\n 
URL:https://fieldservicenews.com/event/thinktank-session-how-do-remote-service-and-on-site-service-align/
LOCATION:FSN PRO + Discussion Session (Teams Meeting)
CATEGORIES:Discussion Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/01/Augmented-Reality-Technician6.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230928T140000
DTEND;TZID=UTC:20230928T153000
DTSTAMP:20260411T171913
CREATED:20230103T182953Z
LAST-MODIFIED:20230420T074256Z
UID:32723-1695909600-1695915000@fieldservicenews.com
SUMMARY:FSN ThinkTank Session: Do Our Customers Truly See The Value Our Services Deliver?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\n  \nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n  \nDuration: One and half hours \n  \nInitial points for consideration:  \n\nHow do we avoid selling on price?\nDo our customers truly understand the cost and value of the service we deliver?\nWith workforce shortages increasing\, is it possible to meet customer expectations?\nHow can we identify the value our customers really need and effectively align our service offerings?\nWho on the customer side should we be selling to? Is procurement’s involvement the moment service contracts fail?\nCan product sales teams effectively sell service?\n\n\n 
URL:https://fieldservicenews.com/event/fsn-thinktank-session-do-our-customers-truly-see-the-value-our-services-deliver/
LOCATION:FSN PRO + Discussion Session (Teams Meeting)
CATEGORIES:Discussion Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/01/executive-support.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230727T140000
DTEND;TZID=UTC:20230727T153000
DTSTAMP:20260411T171913
CREATED:20230103T160135Z
LAST-MODIFIED:20230704T093125Z
UID:32717-1690466400-1690471800@fieldservicenews.com
SUMMARY:How Do We Deliver Consistency Across A Blended Workforce?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n  \nDuration: One and half hours \n  \nInitial points for consideration: \n  \n\nIs it a challenge to ensure our third party service partners meet our standards?\nIs it possible to share FSM and scheduling tools with third-party service partners?\nShould we tell our customers service is provided by a third-party?\nCan remote service offer the key to harmonising service across a blended workforce?\nDoes using a third-party service partner restrict revenue streams from the field?\nDoes using a blended workforce allow us to specialise our own field service skill-sets?
URL:https://fieldservicenews.com/event/thinktank-session-how-do-we-deliver-consistency-across-a-blended-workforce/
CATEGORIES:Discussion Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/11/field-technicians.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230629T140000
DTEND;TZID=UTC:20230629T153000
DTSTAMP:20260411T171913
CREATED:20230103T111346Z
LAST-MODIFIED:20230608T133523Z
UID:32714-1688047200-1688052600@fieldservicenews.com
SUMMARY:EMEA Session: Is Servitization Evolving or Becoming Diluted?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available to underneath the session description for you to register with one click to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n  \nDuration: One and half hours \n  \nInitial points for consideration: \n  \n\nThe pandemic highlighted the risk of fully outcome-based models – do we need to find more balance?\nDo we need to offer different layers of servitization for different customers?\nIs there an increasing appetite for servitized offerings amongst our client base?\nCan a servitized model operate within a traditional service operation?\nHas servitization become something of a buzz phrase that isn’t effectively understood?\nDoes all servitization lead to fully outcome-based services?\n\n\n 
URL:https://fieldservicenews.com/event/thinktank-session-is-servitization-evolving-or-becoming-diluted/
LOCATION:FSN PRO + Discussion Session (Teams Meeting)
CATEGORIES:Discussion Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/11/parts-pricing.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230606T180000
DTEND;TZID=UTC:20230606T193000
DTSTAMP:20260411T171913
CREATED:20230523T203735Z
LAST-MODIFIED:20230523T204105Z
UID:47570-1686074400-1686079800@fieldservicenews.com
SUMMARY:US Session: Do We Need More Exec-Level Support as Service Becomes a Primary Revenue Driver?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n  \nDuration: One and half hours \n  \nInitial points for consideration:  \n\nDoes field service have a valid voice at the executive level?\nHow crucial is service revenue to the overall profitability of an organisation?\nCan servitization be achieved without executive board sponsorship?\nDo we deliver enough training for service leaders to understand the wider business challenges?\nHow can we engage with senior colleagues from other business units?\nDoes the old model of field service as a cost-centre exist anymore? Does it have validity?\nCan other external factors such as sustainability initiatives help drive the importance of field service?\n\n\n 
URL:https://fieldservicenews.com/event/us-session-do-we-need-more-exec-level-support-as-service-becomes-a-primary-revenue-driver/
LOCATION:FSN PRO + Discussion Session (Teams Meeting)
CATEGORIES:Discussion Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2023/01/shared-vision-of-goals.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230525T140000
DTEND;TZID=UTC:20230525T153000
DTSTAMP:20260411T171913
CREATED:20230103T105136Z
LAST-MODIFIED:20230523T205830Z
UID:32707-1685023200-1685028600@fieldservicenews.com
SUMMARY:EMEA Session: Do We Need More Exec-Level Support as Service Becomes a Primary Revenue Driver?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\n \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n \n\nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n \nDuration: One and half hours \n \nInitial points for consideration:  \n\nDoes field service have a valid voice at the executive level?\nHow crucial is service revenue to the overall profitability of an organisation?\nCan servitization be achieved without executive board sponsorship?\nDo we deliver enough training for service leaders to understand the wider business challenges?\nHow can we engage with senior colleagues from other business units?\nDoes the old model of field service as a cost-centre exist anymore? Does it have validity?\nCan other external factors such as sustainability initiatives help drive the importance of field service?
URL:https://fieldservicenews.com/event/thinktank-session-do-we-need-more-exec-level-support-as-service-becomes-a-primary-revenue-driver/
LOCATION:FSN PRO + Discussion Session (Teams Meeting)
CATEGORIES:Discussion Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2023/01/shared-vision-of-goals.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230427T140000
DTEND;TZID=UTC:20230427T153000
DTSTAMP:20260411T171913
CREATED:20230103T022302Z
LAST-MODIFIED:20230419T234034Z
UID:32701-1682604000-1682609400@fieldservicenews.com
SUMMARY:FSN ThinkTank Session: Whose Responsibility is it to Train the Service Leaders of Tomorrow?
DESCRIPTION:This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to register to the Zoom session with one click. \n \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n \n\nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n \nDuration: One and half hours \n \nInitial points for consideration: \n \n\nThe traditional route towards field service management has been to progress from a field role – is this still the case?\nAll too often critical management skills are developed on the job – should this change?\nThere are limited education options for new service managers – what do we need as an industry?\nIs generic management training applicable to field service management?\nShould we be looking to other areas of business for field service managers?\nIs it possible to carve out time for management training given the mission critical nature of field service operations?\nWhat should we be looking for in future service leaders?
URL:https://fieldservicenews.com/event/thinktank-session-whose-responsibility-is-it-to-train-the-service-leaders-of-tomorrow/
CATEGORIES:Discussion Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/11/KNOW-CUSTOMERS-ORIG.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230323T140000
DTEND;TZID=UTC:20230323T153000
DTSTAMP:20260411T171913
CREATED:20230103T014630Z
LAST-MODIFIED:20230323T213222Z
UID:32698-1679580000-1679585400@fieldservicenews.com
SUMMARY:FSN ThinkTank Session: Do Sustainability and Field Service Agendas Naturally Align?
DESCRIPTION:This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n \n\n  \nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n  \nDuration: One and half hours \n  \nInitial points for consideration:  \n\nHow many of the elements of sustainability goals align to best-practices in field service?\nCan field service organisations use the momentum of green initiatives to drive efficiency?\nSome inherent elements of field service will always be carbon generating – can we mitigate these?\nWhat can we do to incentivise our field engineers to think about sustainability? Do we need to?\nWill ESG scores unfairly impact certain industries and harm field service operations?\nWhat could the impact of regulation on refurbished parts mean for field service revenues?\nHow does servitization and sustainability dovetail?\n\n \n 
URL:https://fieldservicenews.com/event/thinktank-session-do-sustainability-and-field-service-agendas-naturally-align/
CATEGORIES:Discussion Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/07/circular-economy.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230223T140000
DTEND;TZID=UTC:20230223T153000
DTSTAMP:20260411T171913
CREATED:20230103T013556Z
LAST-MODIFIED:20230220T142248Z
UID:32696-1677160800-1677166200@fieldservicenews.com
SUMMARY:(FULL) FSN ThinkTank Session: Should Engineers and Technicians Sell?
DESCRIPTION:This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\n  \n\n  \n If you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link\n\n \n  \n\n  \nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n  \nDuration: One and half hours \n  \nInitial points for consideration: \n  \n\nWith an ongoing challenging economic backdrop is it more important than ever that we leverage our field workers as a revenue stream?\nDo we risk destroying the trusted advisor of our engineers if we expect them to sell?\nIf we do expect our engineers to sell\, what type of incentive schemes work?\nGiven the workforce shortage amongst field service organisations is it wise to add additional layers of responsibility to their role?\nCould a layer of revenue generation turn off some field workers? Could it attract others?\nHow important is transparency with our customers if we are to allow field engineers to sell?\nFrom a process and technology perspective what needs to be implemented to allow field service engineers to sell?\n\n  \n\n \n \n \n \n \n 
URL:https://fieldservicenews.com/event/thinktank-session-should-engineers-and-technicians-sell/
LOCATION:FSN PRO + Discussion Session (Teams Meeting)
CATEGORIES:Discussion Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/11/diffenrent-generations-of-technicians.jpg
END:VEVENT
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