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X-WR-CALDESC:Events for Field Service News
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DTSTART:20220101T000000
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BEGIN:VEVENT
DTSTART;TZID=UTC:20231116T140000
DTEND;TZID=UTC:20231116T150000
DTSTAMP:20260411T171923
CREATED:20230104T110514Z
LAST-MODIFIED:20230420T081220Z
UID:32783-1700143200-1700146800@fieldservicenews.com
SUMMARY:FSN CrowdThink Session: What metrics are key to modern field service success?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\n  \nFormat: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge\, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation. \n  \nDuration: One hour \n  \nSubset problems we will be addressing: \n  \n\nIs there a magic number of KPIs we should track – can we have too many?\nFrom the operational level how can we use KPIs to improve performance on the individual engineer level\nWhat customer satisfaction metrics offer genuine and meaningful insight?\nIs customer success/servitized models – how can we better understand our customers’ core KPIs\n\n\n  \n\n 
URL:https://fieldservicenews.com/event/fsn-crowdthink-session-what-metrics-are-key-to-modern-field-service-success/
CATEGORIES:FSN CrowdThink Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/10/data.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230914T140000
DTEND;TZID=UTC:20230914T150000
DTSTAMP:20260411T171923
CREATED:20230104T104844Z
LAST-MODIFIED:20230420T073607Z
UID:32766-1694700000-1694703600@fieldservicenews.com
SUMMARY:FSN CrowdThink Session: How Do We Develop Triage Workflows That Leverage Self-Help\, AI and Remote Service?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n \n  \n\n  \nFormat: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge\, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation. \n  \nDuration: One hour \n  \nSubset problems we will be addressing: \n  \n\nHow much can we expect customers to do in terms of self-help services?\nHow do we build trust in Artificial Intelligence tools being as effective as human experts?\nShould there be a clear triage/service process e.g self-help>remote service>on-site?\nHow do we ensure our customers see value in virtual service over on-site?\n\n\n  \n\n 
URL:https://fieldservicenews.com/event/fsn-crowdthink-session-how-do-we-develop-triage-workflows-that-leverage-self-help-ai-and-remote-service/
CATEGORIES:FSN CrowdThink Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/12/people-remote.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230718T180000
DTEND;TZID=UTC:20230718T190000
DTSTAMP:20260411T171923
CREATED:20230523T213526Z
LAST-MODIFIED:20230523T213528Z
UID:47598-1689703200-1689706800@fieldservicenews.com
SUMMARY:US Session: How Do We Build Engineer Loyalty?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the button to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\nFormat: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge\, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation. \n  \nDuration: One hour \n  \nSubset problems we will be addressing: \n  \n\nWhat does a pathway to progression look like for engineers and technicians?\nHow do we motivate our engineers on a day to day basis?\nWhat can we do to build community amongst our field service workforces?\nWho needs to be involved in driving a sense of belonging in the field workforce?\n\n\n 
URL:https://fieldservicenews.com/event/us-session-how-do-we-build-engineer-loyalty/
CATEGORIES:FSN CrowdThink Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2023/01/onsite-service-orig.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230713T140000
DTEND;TZID=UTC:20230713T150000
DTSTAMP:20260411T171923
CREATED:20230104T091149Z
LAST-MODIFIED:20230704T092826Z
UID:32763-1689256800-1689260400@fieldservicenews.com
SUMMARY:EMEA Session: How Do We Build Engineer Loyalty?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the button to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\nFormat: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge\, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation. \n  \nDuration: One hour \n  \nSubset problems we will be addressing: \n  \n\nWhat does a pathway to progression look like for engineers and technicians?\nHow do we motivate our engineers on a day to day basis?\nWhat can we do to build community amongst our field service workforces?\nWho needs to be involved in driving a sense of belonging in the field workforce?\n\n\n 
URL:https://fieldservicenews.com/event/fsn-crowdthink-session-how-do-we-build-engineer-loyalty/
CATEGORIES:FSN CrowdThink Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2023/01/onsite-service-orig.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230620T180000
DTEND;TZID=UTC:20230620T190000
DTSTAMP:20260411T171923
CREATED:20230523T210548Z
LAST-MODIFIED:20230608T142127Z
UID:47577-1687284000-1687287600@fieldservicenews.com
SUMMARY:US Session: Making Sure Our Digital Transformation Projects Don't Fail
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n  \nDuration: One hour \n  \nSubset problems we will be addressing: \n  \n\nHow do we define the internal and external benefits of digital transformation?\nHow can we ensure our engineers do not feel threatened by digital transformation?\nHow do we define success when going through digital transformation?\nWhat do we need to communicate to customers about our digital transformation projects?\n\n\n 
URL:https://fieldservicenews.com/event/us-session-making-sure-our-digital-transformation-projects-dont-fail/
CATEGORIES:FSN CrowdThink Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/12/data.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230615T140000
DTEND;TZID=UTC:20230615T150000
DTSTAMP:20260411T171923
CREATED:20230104T085817Z
LAST-MODIFIED:20230608T131531Z
UID:32760-1686837600-1686841200@fieldservicenews.com
SUMMARY:EMEA Session: Making Sure Our Digital Transformation Projects Don't Fail
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\n  \nFormat:Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n  \nDuration: One hour \n  \nSubset problems we will be addressing: \n  \n\nHow do we define the internal and external benefits of digital transformation?\nHow can we ensure our engineers do not feel threatened by digital transformation?\nHow do we define success when going through digital transformation?\nWhat do we need to communicate to customers about our digital transformation projects?\n\n\n 
URL:https://fieldservicenews.com/event/fsn-crowdthink-session-making-sure-our-digital-transformation-projects-dont-fail/
CATEGORIES:FSN CrowdThink Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/12/data.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230511T140000
DTEND;TZID=UTC:20230511T150000
DTSTAMP:20260411T171923
CREATED:20230103T225245Z
LAST-MODIFIED:20230419T234229Z
UID:32756-1683813600-1683817200@fieldservicenews.com
SUMMARY:FSN CrowdThink: An Impossible Balance Between Workforce Shortages and Service Expectations?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available to underneath the session description for you to register to the Zoom meeting with one click. \n  \nIf you cannot see the register now button please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n \n  \n\nFormat: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge\, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation. \n  \nDuration: One hour \n  \nSubset problems we will be addressing: \n\nHow can we achieve more with less in the face of an ongoing workforce shortage?\nWhat can we do about the trend for engineers to want less travel and better work-life balance?\nAfter years of Uberisation of service – how can we manage what appear to be ever increasing customer expectations?\nWhat do we need to consider when building effective partnerships with third-party service providers?\n\n\n 
URL:https://fieldservicenews.com/event/fsn-crowdthink-an-impossible-balance-between-workforce-shortages-and-service-expectations/
CATEGORIES:FSN CrowdThink Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/03/agility_high-wire.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230413T140000
DTEND;TZID=UTC:20230413T150000
DTSTAMP:20260411T171923
CREATED:20230103T212901Z
LAST-MODIFIED:20230323T221253Z
UID:32753-1681394400-1681398000@fieldservicenews.com
SUMMARY:FSN CrowdThink: Understanding What Our Customers Find Valuable
DESCRIPTION:This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n\n\nFormat: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge\, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation. \nDuration: One hour \nSubset problems we will be addressing: \n\nWhat are the three most important questions we need to better understand our customers value perceptions?\nHow can we get closer to our customers to help them succeed?\nHow do we approach developing new service offerings that are aligned with our customer needs?\nHow do we work alongside our colleagues in sales to achieve better harmony between service and sales?
URL:https://fieldservicenews.com/event/fsn-crowdthink-understanding-what-our-customers-find-valuable/
CATEGORIES:FSN CrowdThink Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/07/business-gears.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230309T140000
DTEND;TZID=UTC:20230309T150000
DTSTAMP:20260411T171923
CREATED:20230103T210654Z
LAST-MODIFIED:20230220T142522Z
UID:32751-1678370400-1678374000@fieldservicenews.com
SUMMARY:(FULL) FSN CrowdThink: Building the Next Generation of Service Leaders
DESCRIPTION:This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link\n \n  \n\nFormat: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge\, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation. \nDuration: One hour \nSubset problems we will be addressing: \n\nHow do we identify the rising stars in our workforce? What are the key attributes we should look for?\nHow do we ensure those entering management are given a broad understanding of wider business operations?\nHow can we ensure that those service leaders we develop stay within the business?\nWhat are the three key skills that we wish we had been taught when we started our roles as service leaders?\n\n  \n \n \n \n 
URL:https://fieldservicenews.com/event/fsn-crowdthink-building-the-next-generation-of-service-leaders/
LOCATION:FSN PRO + Discussion Session (Teams Meeting)
CATEGORIES:FSN CrowdThink Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/03/earth-rise-from-the-moon.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230209T140000
DTEND;TZID=UTC:20230209T150000
DTSTAMP:20260411T171923
CREATED:20230103T192523Z
LAST-MODIFIED:20230103T192618Z
UID:32747-1675951200-1675954800@fieldservicenews.com
SUMMARY:FSN CrowdThink: Overcoming the Workforce Shortage in Field Service
DESCRIPTION:This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link\n\n  \n\nFormat: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge\, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation. \nDuration: One hour \nSubset problems we will be addressing: \n\nHow do we ensure our recruitment processes deliver and make our organisations attractive to future recruits?\nHow do we establish a clear development path for our technicians and engineers?\nHow can we mitigate the challenge of a reduced workforce via technology?\nHow do we incentivise technicians and engineers\, so they don’t move to our competition?
URL:https://fieldservicenews.com/event/fsn-crowdthink-overcoming-the-workforce-shortage-in-field-service/
LOCATION:FSN PRO + Discussion Session (Teams Meeting)
CATEGORIES:FSN CrowdThink Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/11/GROWING-APPETITE-ORIG.jpg
END:VEVENT
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