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X-WR-CALDESC:Events for Field Service News
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DTSTART:20220101T000000
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BEGIN:VEVENT
DTSTART;TZID=UTC:20231123T140000
DTEND;TZID=UTC:20231123T150000
DTSTAMP:20260411T171908
CREATED:20230104T233525Z
LAST-MODIFIED:20230420T081530Z
UID:32860-1700748000-1700751600@fieldservicenews.com
SUMMARY:FSN Debate: Is Servitization a Walled Garden?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\n  \nFormat: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief\, Kris Oldland with opportunity for questions from the audience. \n  \nDuration: One hour \n  \nKey questions we will be addressing: \n\nCan non-OEM companies develop servitized solutions?\nWill the challenge of data proprietary ever be resolved?\nIs servitization destined to be a winner takes all scenario in most sectors?\nDoes the first-in\, best-dressed company have the upper hand with servitization?\n\n\n  \n\n 
URL:https://fieldservicenews.com/event/fsn-debate-is-servitization-a-walled-garden/
CATEGORIES:FSN Debates
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2023/01/walled-garden-copy.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230921T080000
DTEND;TZID=UTC:20230921T170000
DTSTAMP:20260411T171908
CREATED:20230104T224338Z
LAST-MODIFIED:20230420T073925Z
UID:32858-1695283200-1695315600@fieldservicenews.com
SUMMARY:FSN Debate: How Do We Avoid a Battle Over Recruiting Each Others Engineers?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\n  \nFormat: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief\, Kris Oldland with opportunity for questions from the audience. \n  \nDuration: One hour \n  \nKey questions we will be addressing: \n  \n\nWhat can we do to ensure engineers are not tempted to leave for our competition?\nWhat can we do to overcome a reducing pool of field workforce talent?\nIs de-skilling the field workforce and relying on technology the answer?\nShould we be refocusing on designing for service and reverse logistics?\n\n\n 
URL:https://fieldservicenews.com/event/fsn-debate-how-do-we-avoid-a-battle-over-recruiting-each-others-engineers/
CATEGORIES:FSN Debates
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/08/being-held-back-copy.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230803T140000
DTEND;TZID=UTC:20230803T150000
DTSTAMP:20260411T171908
CREATED:20230104T132025Z
LAST-MODIFIED:20230518T090013Z
UID:32836-1691071200-1691074800@fieldservicenews.com
SUMMARY:FSN Debate: What Does Great Service Leadership Entail?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available to underneath the session description for you to register to the Zoom meeting with one click. \n \nIf you cannot see the register now button please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n \n\nFormat: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief\, Kris Oldland with opportunity for questions from the audience. \n \nDuration: One hour \n \nKey questions we will be addressing: \n \n\nWhat are the key traits that make a great service leader?\nWhat are the skills that we should be teaching future service leaders?\nIs it necessary to have spent time in the field yourself to be a great field service leader\nIs leadership something that can be learnt or is it an inherent skill?\nDo service leaders need to fully understand the wider business objectives?
URL:https://fieldservicenews.com/event/fsn-debate-what-does-great-service-leadership-entail/
CATEGORIES:FSN Debates
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/11/handshake.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230720T140000
DTEND;TZID=UTC:20230720T150000
DTSTAMP:20260411T171908
CREATED:20230104T185830Z
LAST-MODIFIED:20230704T092508Z
UID:32855-1689861600-1689865200@fieldservicenews.com
SUMMARY:EMEA Session: Where Does Remote Service Sit in the Service Portfolio
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register for the Zoom meeting and add the event to your calendar.\n \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n \n \n\nFormat: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief\, Kris Oldland with opportunity for questions from the audience. \n \nDuration: One hour \n \nKey questions we will be addressing: \n \n\nIs Remote Service an opportunity to cut costs\, drive revenue or both?\nShould Remote Service be a default first level service approach?\nCan we expect customers to pay the same amount for remote service as they do for onsite service?\nIs it possible to attain trusted advisor status on a remote service call?\n\n\n 
URL:https://fieldservicenews.com/event/fsn-debate-where-does-remote-service-sit-in-the-service-portfolio/
CATEGORIES:FSN Debates
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/12/virtual-reality-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230706T140000
DTEND;TZID=UTC:20230706T150000
DTSTAMP:20260411T171908
CREATED:20230104T135754Z
LAST-MODIFIED:20230622T094530Z
UID:32841-1688652000-1688655600@fieldservicenews.com
SUMMARY:EMEA Session: Did the Pandemic Expose the Risk of Outcome Base-Services?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available to underneath the session description for you to register with one click to the Zoom meeting and add the event to your calendar.\n \nIf you cannot see the link to join please make sure you are logged in.If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n \n\nFormat:Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n \nDuration: One hour \n \nKey questions we will be addressing: \n\nIs the transfer of risk involved in outcome-base services been shifted too heavily to the service provider?\nDo we need to have more open conversations with customers about realistic levels of risk?\nCould there be a hybrid model that offers some sort of safety net for service providers should another pandemic arise?\nHas the pandemic taught us to tread more carefully with servitization\, or did it make it inevitable?
URL:https://fieldservicenews.com/event/fsn-debate-did-the-pandemic-expose-the-risk-of-outcome-base-services/
CATEGORIES:FSN Debates
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/02/balancing-s.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230627T180000
DTEND;TZID=UTC:20230627T190000
DTSTAMP:20260411T171908
CREATED:20230523T211540Z
LAST-MODIFIED:20230608T144330Z
UID:47582-1687888800-1687892400@fieldservicenews.com
SUMMARY:US Session: Did the Pandemic Expose the Risk of Outcome Base-Services?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available to underneath the session description for you to register with one click to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in.If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\n  \nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n  \nDuration: One hour \n  \nKey questions we will be addressing: \n\nIs the transfer of risk involved in outcome-base services been shifted too heavily to the service provider?\nDo we need to have more open conversations with customers about realistic levels of risk?\nCould there be a hybrid model that offers some sort of safety net for service providers should another pandemic arise?\nHas the pandemic taught us to tread more carefully with servitization\, or did it make it inevitable?\n\n\n 
URL:https://fieldservicenews.com/event/us-session-did-the-pandemic-expose-the-risk-of-outcome-base-services/
CATEGORIES:FSN Debates
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/02/balancing-s.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230420T140000
DTEND;TZID=UTC:20230420T150000
DTSTAMP:20260411T171908
CREATED:20230104T130221Z
LAST-MODIFIED:20230323T222336Z
UID:32834-1681999200-1682002800@fieldservicenews.com
SUMMARY:FSN Debate: Is Spare Parts Revenue Under Threat?
DESCRIPTION:This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n\nFormat: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief\, Kris Oldland with opportunity for questions from the audience. \nDuration: One hour \nKey questions we will be addressing: \n\nDoes embracing servitization mean accepting we will be cannibalising our spare part revenue?\nDid the pandemic expose the inherent risk in adopting a centralised/globalised parts logistics approach?\nIs it possible to effectively combat third-parties replicating our spare parts?\nIs the increase in last-mile delivery making costs for parts logistics more challenging than ever?\nWhat threat does sustainability regulation around refurbished parts pose to service revenue?
URL:https://fieldservicenews.com/event/fsn-debate-is-spare-parts-revenue-under-threat/
CATEGORIES:FSN Debates
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/02/3D-printing.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230316T140000
DTEND;TZID=UTC:20230316T150000
DTSTAMP:20260411T171908
CREATED:20230104T124103Z
LAST-MODIFIED:20230220T142626Z
UID:32829-1678975200-1678978800@fieldservicenews.com
SUMMARY:(FULL) FSN Debate: Is Servitization A Spectrum?
DESCRIPTION:This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link\n \n  \n\nFormat: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief\, Kris Oldland with opportunity for questions from the audience. \nDuration: One hour \nKey questions we will be addressing: \n\nShould we view servitization as a spectrum rather than a process that ultimately points to outcome-based service?\nHas the term servitization become too diluted and lost some meaning?\nDoes servitization look different in different verticals?\nIs part of the shifting concepts of servitization the result of us moving from customer pull to service provider push?\n\n \n 
URL:https://fieldservicenews.com/event/fsn-debate-is-servitization-a-spectrum/
CATEGORIES:FSN Debates
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/12/innovate.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230216T140000
DTEND;TZID=UTC:20230216T150000
DTSTAMP:20260411T171908
CREATED:20230104T120402Z
LAST-MODIFIED:20230105T001502Z
UID:32825-1676556000-1676559600@fieldservicenews.com
SUMMARY:FSN Debate: Harmonising Service Standards Across Different Regions
DESCRIPTION:This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link\n\n  \n\nFormat: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief\, Kris Oldland with opportunity for questions from the audience. \nDuration: One hour \nKey questions we will be addressing: \n\nHow important is it to have different regions working on the same systems?\nHow big a consideration are cultural differences in terms of unifying service standards?\nHow do we account for different regional regulations when trying to establish company-wide best practice?\nHow can we facilitate knowledge sharing across different regions?\nShould some elements of service \, particularly triage be handled centrally or regionally?
URL:https://fieldservicenews.com/event/fsn-debate-harmonising-service-standards-across-different-regions/
CATEGORIES:FSN Debates
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/11/technology-network.jpg
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