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X-WR-CALDESC:Events for Field Service News
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DTSTART:20220101T000000
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230309T140000
DTEND;TZID=UTC:20230309T150000
DTSTAMP:20260411T210110
CREATED:20230103T210654Z
LAST-MODIFIED:20230220T142522Z
UID:32751-1678370400-1678374000@fieldservicenews.com
SUMMARY:(FULL) FSN CrowdThink: Building the Next Generation of Service Leaders
DESCRIPTION:This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link\n \n  \n\nFormat: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge\, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation. \nDuration: One hour \nSubset problems we will be addressing: \n\nHow do we identify the rising stars in our workforce? What are the key attributes we should look for?\nHow do we ensure those entering management are given a broad understanding of wider business operations?\nHow can we ensure that those service leaders we develop stay within the business?\nWhat are the three key skills that we wish we had been taught when we started our roles as service leaders?\n\n  \n\n \n \n 
URL:https://fieldservicenews.com/event/fsn-crowdthink-building-the-next-generation-of-service-leaders/
LOCATION:FSN PRO + Discussion Session (Teams Meeting)
CATEGORIES:FSN CrowdThink Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/03/earth-rise-from-the-moon.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230223T140000
DTEND;TZID=UTC:20230223T153000
DTSTAMP:20260411T210110
CREATED:20230103T013556Z
LAST-MODIFIED:20230220T142248Z
UID:32696-1677160800-1677166200@fieldservicenews.com
SUMMARY:(FULL) FSN ThinkTank Session: Should Engineers and Technicians Sell?
DESCRIPTION:This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\n  \n\n  \n If you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link\n\n \n  \n\n  \nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n  \nDuration: One and half hours \n  \nInitial points for consideration: \n  \n\nWith an ongoing challenging economic backdrop is it more important than ever that we leverage our field workers as a revenue stream?\nDo we risk destroying the trusted advisor of our engineers if we expect them to sell?\nIf we do expect our engineers to sell\, what type of incentive schemes work?\nGiven the workforce shortage amongst field service organisations is it wise to add additional layers of responsibility to their role?\nCould a layer of revenue generation turn off some field workers? Could it attract others?\nHow important is transparency with our customers if we are to allow field engineers to sell?\nFrom a process and technology perspective what needs to be implemented to allow field service engineers to sell?\n\n  \n\n \n \n \n \n \n 
URL:https://fieldservicenews.com/event/thinktank-session-should-engineers-and-technicians-sell/
LOCATION:FSN PRO + Discussion Session (Teams Meeting)
CATEGORIES:Discussion Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/11/diffenrent-generations-of-technicians.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230216T140000
DTEND;TZID=UTC:20230216T150000
DTSTAMP:20260411T210110
CREATED:20230104T120402Z
LAST-MODIFIED:20230105T001502Z
UID:32825-1676556000-1676559600@fieldservicenews.com
SUMMARY:FSN Debate: Harmonising Service Standards Across Different Regions
DESCRIPTION:This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link\n\n  \n\nFormat: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief\, Kris Oldland with opportunity for questions from the audience. \nDuration: One hour \nKey questions we will be addressing: \n\nHow important is it to have different regions working on the same systems?\nHow big a consideration are cultural differences in terms of unifying service standards?\nHow do we account for different regional regulations when trying to establish company-wide best practice?\nHow can we facilitate knowledge sharing across different regions?\nShould some elements of service \, particularly triage be handled centrally or regionally?
URL:https://fieldservicenews.com/event/fsn-debate-harmonising-service-standards-across-different-regions/
CATEGORIES:FSN Debates
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/11/technology-network.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230209T140000
DTEND;TZID=UTC:20230209T150000
DTSTAMP:20260411T210110
CREATED:20230103T192523Z
LAST-MODIFIED:20230103T192618Z
UID:32747-1675951200-1675954800@fieldservicenews.com
SUMMARY:FSN CrowdThink: Overcoming the Workforce Shortage in Field Service
DESCRIPTION:This session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link\n\n  \n\nFormat: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge\, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation. \nDuration: One hour \nSubset problems we will be addressing: \n\nHow do we ensure our recruitment processes deliver and make our organisations attractive to future recruits?\nHow do we establish a clear development path for our technicians and engineers?\nHow can we mitigate the challenge of a reduced workforce via technology?\nHow do we incentivise technicians and engineers\, so they don’t move to our competition?
URL:https://fieldservicenews.com/event/fsn-crowdthink-overcoming-the-workforce-shortage-in-field-service/
LOCATION:FSN PRO + Discussion Session (Teams Meeting)
CATEGORIES:FSN CrowdThink Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/11/GROWING-APPETITE-ORIG.jpg
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