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DTSTART;TZID=UTC:20230921T080000
DTEND;TZID=UTC:20230921T170000
DTSTAMP:20260411T210307
CREATED:20230104T224338Z
LAST-MODIFIED:20230420T073925Z
UID:32858-1695283200-1695315600@fieldservicenews.com
SUMMARY:FSN Debate: How Do We Avoid a Battle Over Recruiting Each Others Engineers?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\n  \nFormat: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief\, Kris Oldland with opportunity for questions from the audience. \n  \nDuration: One hour \n  \nKey questions we will be addressing: \n  \n\nWhat can we do to ensure engineers are not tempted to leave for our competition?\nWhat can we do to overcome a reducing pool of field workforce talent?\nIs de-skilling the field workforce and relying on technology the answer?\nShould we be refocusing on designing for service and reverse logistics?\n\n\n 
URL:https://fieldservicenews.com/event/fsn-debate-how-do-we-avoid-a-battle-over-recruiting-each-others-engineers/
CATEGORIES:FSN Debates
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/08/being-held-back-copy.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230928T140000
DTEND;TZID=UTC:20230928T153000
DTSTAMP:20260411T210307
CREATED:20230103T182953Z
LAST-MODIFIED:20230420T074256Z
UID:32723-1695909600-1695915000@fieldservicenews.com
SUMMARY:FSN ThinkTank Session: Do Our Customers Truly See The Value Our Services Deliver?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\n  \nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n  \nDuration: One and half hours \n  \nInitial points for consideration:  \n\nHow do we avoid selling on price?\nDo our customers truly understand the cost and value of the service we deliver?\nWith workforce shortages increasing\, is it possible to meet customer expectations?\nHow can we identify the value our customers really need and effectively align our service offerings?\nWho on the customer side should we be selling to? Is procurement’s involvement the moment service contracts fail?\nCan product sales teams effectively sell service?\n\n\n 
URL:https://fieldservicenews.com/event/fsn-thinktank-session-do-our-customers-truly-see-the-value-our-services-deliver/
LOCATION:FSN PRO + Discussion Session (Teams Meeting)
CATEGORIES:Discussion Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/01/executive-support.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231011T080000
DTEND;TZID=UTC:20231012T170000
DTSTAMP:20260411T210307
CREATED:20230105T144132Z
LAST-MODIFIED:20230519T171309Z
UID:32895-1697011200-1697130000@fieldservicenews.com
SUMMARY:Field Service Symposium 2023
DESCRIPTION: \nTickets to the Field Service Symposium are available for FSN Pro+ members only. If you have an FSN Pro+ membership a link will be available to underneath the session description for you to register to the teams meeting and add the event to your calendar.\n \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\nFormat: Two days of in-person discussions with 80 other service leaders in a luxurious surrounding in Surrey\, UK. Easy access to Heathrow Airport for convenience\, while having the intimacy of an english country retreat to foster great conversations. \n  \nYou can find out more about the format of the Symposium in the dedicated page which is available here \n  \nTickets to attend the Field Service Forum are exclusively available for FSN PRO+ members and are included within the price of membership. However\, tickets are limited and are given on a first-come first served basis. \n  \nPlease note that your accommodation and travel are not included within your ticket. However\, we do offer a concierge service where we can arrange your travel and accommodation for you for a small fee. \n  \nIf you have an FSN PRO+ account then you will find information relating to booking your place at this year’s Symposium Retreat in your personal hub page.  \n 
URL:https://fieldservicenews.com/event/field-service-symposium-2023/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231026T140000
DTEND;TZID=UTC:20231026T153000
DTSTAMP:20260411T210307
CREATED:20230103T180920Z
LAST-MODIFIED:20230420T080907Z
UID:32724-1698328800-1698334200@fieldservicenews.com
SUMMARY:FSN ThinkTank Session: How Do Remote Service and On-Site Service Align?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \n  \nDuration: One and half hours \n  \nInitial points for consideration: \n  \n\nWho should be guided by the remote expert – the customer? 3rd-party service partners? Internal engineers?\nDo we need to take different approaches depending on who we are guiding on-site?\nHow to we hold onto the trusted advisor status of our engineers via remote?\nHow do we select remote service workers? Employ specifically? Promote from the field?\nDo remote workers need to have field service experience?\n What are the optimum monetisation options for remote services\n\n\n  \n\n 
URL:https://fieldservicenews.com/event/thinktank-session-how-do-remote-service-and-on-site-service-align/
LOCATION:FSN PRO + Discussion Session (Teams Meeting)
CATEGORIES:Discussion Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/01/Augmented-Reality-Technician6.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231116T140000
DTEND;TZID=UTC:20231116T150000
DTSTAMP:20260411T210307
CREATED:20230104T110514Z
LAST-MODIFIED:20230420T081220Z
UID:32783-1700143200-1700146800@fieldservicenews.com
SUMMARY:FSN CrowdThink Session: What metrics are key to modern field service success?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\n  \nFormat: A dynamic session where we use the wisdom of the crowd to breakdown some of the most challenging aspects of field service operations into manageable sub-problems. Working in small groups each focused on a seperate sub-problem the task is to identify three key take-aways that can overcome the challenge\, before everyone returns to the full session and each group shares there take-aways – allowing everyone to have access to a selection of key ideas that they can put into place in their own organisation. \n  \nDuration: One hour \n  \nSubset problems we will be addressing: \n  \n\nIs there a magic number of KPIs we should track – can we have too many?\nFrom the operational level how can we use KPIs to improve performance on the individual engineer level\nWhat customer satisfaction metrics offer genuine and meaningful insight?\nIs customer success/servitized models – how can we better understand our customers’ core KPIs\n\n\n  \n\n 
URL:https://fieldservicenews.com/event/fsn-crowdthink-session-what-metrics-are-key-to-modern-field-service-success/
CATEGORIES:FSN CrowdThink Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/10/data.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231123T140000
DTEND;TZID=UTC:20231123T150000
DTSTAMP:20260411T210307
CREATED:20230104T233525Z
LAST-MODIFIED:20230420T081530Z
UID:32860-1700748000-1700751600@fieldservicenews.com
SUMMARY:FSN Debate: Is Servitization a Walled Garden?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\n  \nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n  \n\n  \nFormat: An interactive Q&A with a panel of subject matter experts discussing the most prevalent challenges and opportunities the field service sector faces. The session will be hosted by Field Service News Editor-in-Chief\, Kris Oldland with opportunity for questions from the audience. \n  \nDuration: One hour \n  \nKey questions we will be addressing: \n\nCan non-OEM companies develop servitized solutions?\nWill the challenge of data proprietary ever be resolved?\nIs servitization destined to be a winner takes all scenario in most sectors?\nDoes the first-in\, best-dressed company have the upper hand with servitization?\n\n\n  \n\n 
URL:https://fieldservicenews.com/event/fsn-debate-is-servitization-a-walled-garden/
CATEGORIES:FSN Debates
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2023/01/walled-garden-copy.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240613T100000
DTEND;TZID=UTC:20240613T113000
DTSTAMP:20260411T210307
CREATED:20240523T213051Z
LAST-MODIFIED:20240523T220525Z
UID:51987-1718272800-1718278200@fieldservicenews.com
SUMMARY:ONLINE SEMINAR: THE CONCEPT OF SELLING VALUE
DESCRIPTION:Service and aftermarket professionals are invited to an exclusive virtual fireside chat featuring the insights of Mike Wilkinson\, a leading expert in value\, and Lisa Hellqvist\, MD of Copperberg. This event targets the evolving landscape of value-based selling within service-oriented sectors\, emphasizing the need for a deeper\, customer-centric approach to defining and delivering value.\n\n\n\n\n\n\n\n\n\nAs the global economy shows signs of recovery\, businesses are increasingly focused on refining their approach to selling by emphasizing value—a concept often elusive but critical for sustained growth and customer satisfaction.  \n\n\n\n  \n\n\n\n\n\n\n\nThis seminar explores the dynamic shifts necessary for service and aftermarket professionals to not only understand but also define value from the customer’s perspective\, enabling more authentic and effective selling strategies. \n\n\n\n  \n\n\n\n\n\n\n\nKey Discussion Points:  \n\n\n\n\n\n\n\n\nElusive Nature of Value: Unpacking why the concept of value remains elusive for many and how leading experts have successfully pinned it down.\n\n\n\nCustomer-Centric Value Definition: How integrating customer perception into your value framework is essential for clarity and effectiveness in selling.\n\n\n\nThe Value Triad©️ Approach: Detailed exploration of Revenue Gain\, Cost Reduction\, and Emotional Contribution to help professionals understand and leverage the total value provided to clients.\n\n\n\nUnderstanding the Best Alternatives: Why knowing and comparing to a customer’s next best alternative is crucial for effectively selling value.\n\n\n\nEnhancing Perceived Value: Strategies to deliberately influence and increase the customer’s perception of value\, thereby boosting sales and profit.\n\n\n\n\n  \n\n\n\n\n\n\n\nThis seminar is designed for professionals in the service and aftermarket sectors\, including managers\, directors\, and team leaders who are responsible for sales\, customer service\, and business development. It’s also highly beneficial for those involved in pricing and product management within these industries. \n\n\n\n  \n\n\n\n\n\n\n\nDon’t miss the chance to transform your approach to selling by truly understanding and articulating value as perceived by your customers.
URL:https://fieldservicenews.com/event/online-seminar-the-concept-of-selling-value/
CATEGORIES:Copperberg Select
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/04/arrow-value.jpg
ORGANIZER;CN="Copperberg":MAILTO:hello@copperberg.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240630T140000
DTEND;TZID=UTC:20240630T153000
DTSTAMP:20260411T210307
CREATED:20240522T211259Z
LAST-MODIFIED:20240621T225851Z
UID:32744-1719756000-1719761400@fieldservicenews.com
SUMMARY:FSN ThinkTank Session: Do Sales and Marketing Teams Actually Understand Advanced Services?
DESCRIPTION: \nThis session is available for FSN Pro+ members only. If you have an FSN Pro+ membership a button will be available underneath the session description for you to one click register to the Zoom meeting and add the event to your calendar.\nIf you cannot see the link to join please make sure you are logged in. If you are not an FSN Pro+ member then you can find out more about joining by clicking this link \n\nFormat: Intimate discussion group of senior service leaders. We set a broad agenda and respect the experience and insight amongst the group to allow the discussion to move in the direction the group sees as most productive. \nDuration: One and half hours \nInitial points for consideration: \n\nShould we have specialist sales teams to sell servitization?\nWho on the customer side should we approach when selling servitization?\nWhat role should service leadership play in driving revenue from advanced services?\nAre the benefits of servitization effectively marketed?\nHow closely and frequently should we be working with colleagues in sales and marketing?\nDo field service engineers need to understand advanced services? Are they best-positioned to sell the benefits?\n\n\n\n \n\n\n\n\n 
URL:https://fieldservicenews.com/event/fsn-thinktank-session-do-sales-and-marketing-teams-actually-understand-advanced-services/
LOCATION:Virtual Event: Zoom
CATEGORIES:Discussion Sessions
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/12/cmmunicate-clearly.jpg
ORGANIZER;CN="Copperberg":MAILTO:hello@copperberg.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20241023T080000
DTEND;TZID=UTC:20241024T170000
DTSTAMP:20260411T210307
CREATED:20240523T111612Z
LAST-MODIFIED:20240523T205845Z
UID:51933-1729670400-1729789200@fieldservicenews.com
SUMMARY:IN PERSON: AFTERMARKET BUSINESS PLATFORM 24: ELEVATING THE EXPERIENCE
DESCRIPTION:Servitize your business through value-selling\, co-creation\, IoT\, change management\, Big Data\, predictive maintenance\, new business models\, connectivity and innovation\n\n\n\n \n\n\n\n\n\n\n\n\n\n\n\nPre-event workshop – 23rd October \n\n\n\nMain Event – 24th October
URL:https://fieldservicenews.com/event/aftermarket-business-platform-24-elevating-the-experience/
LOCATION:MARRIOTT HOTEL\, COPENHAGEN\, DENMARK\, Kalvebod Brygge 5\, Copenhagen\, 1560\, Denmark
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/08/tech-data.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250204T080000
DTEND;TZID=UTC:20250205T170000
DTSTAMP:20260411T210307
CREATED:20240523T195140Z
LAST-MODIFIED:20240523T205724Z
UID:51957-1738656000-1738774800@fieldservicenews.com
SUMMARY:IN PERSON: E-CONNECT EUROPE BUSINESS PLATFORM 2025
DESCRIPTION:Copperberg is proud to present its new business platform for e-commerce leaders to connect with each other and build a successful online sales strategy: E-Connect Europe.
URL:https://fieldservicenews.com/event/e-connect-europe-business-platform-2025/
LOCATION:COLOGNE MARRIOTT HOTEL\, GERMANY\, Johannisstraße 76-80\, Köln\, 50668\, Germany
CATEGORIES:In Person Meetups
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2022/02/understanding-asset-data.jpg
ORGANIZER;CN="Copperberg":MAILTO:hello@copperberg.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250204T080000
DTEND;TZID=UTC:20250205T170000
DTSTAMP:20260411T210307
CREATED:20240523T202011Z
LAST-MODIFIED:20240523T205620Z
UID:51967-1738656000-1738774800@fieldservicenews.com
SUMMARY:IN PERSON: SPARE PARTS BUSINESS PLATFORM 2025
DESCRIPTION:Optimize your spare parts operations through value-based pricing\, digitization\, business model innovations\, e-commerce\, optimized inventory management\, 3D printing.
URL:https://fieldservicenews.com/event/spare-parts-business-platform-2025/
LOCATION:COLOGNE MARRIOTT HOTEL\, GERMANY\, Johannisstraße 76-80\, Köln\, 50668\, Germany
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2023/01/growth.jpg
ORGANIZER;CN="Copperberg":MAILTO:hello@copperberg.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Stockholm:20260423T100000
DTEND;TZID=Europe/Stockholm:20260423T114500
DTSTAMP:20260411T210307
CREATED:20260330T153809Z
LAST-MODIFIED:20260330T154444Z
UID:54933-1776938400-1776944700@fieldservicenews.com
SUMMARY:Copperberg Select: Achieving Field Service Excellence
DESCRIPTION:« All Events \nVirtual Roundtable: Building a Sense of Community Amongst Our Technicians\nSeptember 5\n@\n2:00 pm\n–\n3:00 pm\n\nSeptember 5\n@\n2:00 pm\n–\n3:00 pm\n\n\nAdd to calendar \n  \n\nGoogle Calendar\niCalendar\nOutlook 365\nOutlook Live\n\n\n\n\nFSN ThinkTank Session: Do Sales and Marketing Teams Actually Understand Advanced Services? \n\nIN PERSON: AFTERMARKET BUSINESS PLATFORM 24: ELEVATING THE EXPERIENCE
URL:https://fieldservicenews.com/event/copperberg-select-achieving-field-service-excellence/
CATEGORIES:Copperberg Select
ATTACH;FMTTYPE=image/png:https://fieldservicenews.com/wp-content/uploads/2026/03/Copp_Select_FS26-VA2_23_April_2026_videoask_outro.pdf.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260528T080000
DTEND;TZID=UTC:20260528T170000
DTSTAMP:20260411T210307
CREATED:20260330T153106Z
LAST-MODIFIED:20260330T153106Z
UID:54928-1779955200-1779987600@fieldservicenews.com
SUMMARY:IN PERSON: FIELD SERVICE FORUM 2026
DESCRIPTION:This year’s theme\, From Efficiency to Empowerment\, reflects a pivotal shift. Service excellence is no longer defined by speed or cost alone\, but by how intelligently we connect technology\, people\, and processes to deliver outcomes that matter.\n\n\n\n\n\n\nhttps://www.youtube.com/watch?v=9AM_O2w4U-I\n\n\n\n\n\n\n\n\n\n\n 
URL:https://fieldservicenews.com/event/in-person-field-service-forum-2026/
LOCATION:Radisson Blu Scandinavia Hotel\, Copenhagen\, Amager Boul. 70\, Copenhagen\, 2300\, Denmark
CATEGORIES:In Person Meetups
ATTACH;FMTTYPE=image/jpeg:https://fieldservicenews.com/wp-content/uploads/2026/03/3281395-scaled.jpg
ORGANIZER;CN="Copperberg":MAILTO:hello@copperberg.com
END:VEVENT
END:VCALENDAR