How to Make Tough Decisions Around Prioritisation in Field Service Operations
Louise Murton, UK Service Director at BAXI Heating, discusses how to make tough decisions in field service operations.
Written by FIELD SERVICE NEWS• June 20, 2022• 6:00 am• Feature, Service Leadership, Service Operations
Louise Murton, UK Service Director at BAXI Heating, discusses how to make tough decisions in field service operations.
As a follow up to her acknowledgement as Field Service Manager of the Year at the European Field Service Awards, Chris Hird, Editor at Field Service News, is joined by Louise Murton, UK Service Director at Baxi Heating for a conversation around the topic of leadership in the service industry.
During the conversation, Louis Murton discusses the key aspects of successful leadership and analyses the challenges faced by leaders during the pandemic.
It was an engaging discussion that covered:
In this excerpt from the full discussion, Louise Murton discusses how she found herself making tough decisions, especially during the pandemic, based on customer needs while maintaining 100% efficiency in field service operations.
The full discussion with Louise Murton is available exclusively to all FSN subscribers including those on our FSN FREE and FSN PRO subscription tiers. Subscribers can access this on the button below.
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