How to Make Tough Decisions Around Prioritisation in Field Service Operations
Louise Murton, UK Service Director at BAXI Heating, discusses how to make tough decisions in field service operations.

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Written by FIELD SERVICE NEWS• June 20, 2022• 6:00 am• Feature, Leadership, Service Operations
Louise Murton, UK Service Director at BAXI Heating, discusses how to make tough decisions in field service operations.
As a follow up to her acknowledgement as Field Service Manager of the Year at the European Field Service Awards, Chris Hird, Editor at Field Service News, is joined by Louise Murton, UK Service Director at Baxi Heating for a conversation around the topic of leadership in the service industry.
During the conversation, Louis Murton discusses the key aspects of successful leadership and analyses the challenges faced by leaders during the pandemic.
It was an engaging discussion that covered:
In this excerpt from the full discussion, Louise Murton discusses how she found herself making tough decisions, especially during the pandemic, based on customer needs while maintaining 100% efficiency in field service operations.
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Editor-in-Chief, Field Service News
Editor-in-Chief and Founder of Field Service News. Kris is widely acknowledged as one of the leading commentators and analysts on the global field service sector and is popular international speaker at key industry events.
Launched in 2013 Field Service News has been at the vanguard of industry news and analysis for the global field service sector for close to a decade. With an unparalleled collection of contributors from across industry, technology and academia FSN is the go to source of information for over 30K industry professionals.