Servitization: Padawan and Master

The Field Service Podcast returned for a fourth season with an epic three-way conversation between Kris Oldland, Mark Glover and former #FSN20 alumni Prof. Tim Baines…

The Field Service Podcast returns with a bang as Kris Oldland Editor-in-Chief, Field Service News puts his deputy to the test by quizzing him on what he has learnt within the last twelve months when it comes to servitization – all in the presence of the true master of servitization – Prof. Tim Baines.

#FSN20 is an annual celebration of excellence, innovation and leadership shaping the global field service sector. This content is proudly sponsored by Salesforce.

(Visited 45 times, 1 visits today)

↑

@-webkit-keyframes spin{0%{-webkit-transform:rotate(0deg);}100%{-webkit-transform:rotate(360deg);}}@keyframes spin{0%{transform:rotate(0deg);}100%{transform:rotate(360deg);}}body,input,button,textarea{font-family:"Libre Franklin";font-weight:400;font-style:normal;color:#373737;font-size:16px;}.wrapper_inn,.postbar,.item_small.has-post-thumbnail .item_inn{background-color:#fff;}.ghost,.sidebar_item,#respond textarea,#respond input{background-color:#f8f8f8;}a{color:#373737;}a:hover{color:#e85442;}a:active{color:#000;}.entry p a,.entry ol a,.entry ul a{color:#e85442;}.entry p a,.entry ol a,.entry ul a{border-color:#e85442;}.entry p a:hover,.entry ol li>a:hover,.entry ul li>a:hover{background-color:#000;}.p-border,.sidebar_item,.sidebar_item h5,.sidebar_item li,.sidebar_item ul.menu li,.block_title:after,.meta,.tagcloud a,.page-numbers,input,textarea,select,.page-link span,.post-pagination>p a{border-color:#efefef;}#sidebar{color:#3f3f3f;}.widgetable a{color:#3d4444;}#header{background-color:#fff;}#header h1 a{color:#373737;}.header_row{border-color:#efefef;}.nav>li>a,.top_nav .searchform input.s{font-family:Poppins;font-weight:600;font-style:normal;color:#373737;font-size:16px;}.nav>li.current-menu-item>a,.nav>li>a:hover,.menu-item-has-children>a:after{color:#e85442;}#header ul.social-menu li a,.head_extend a{color:#373737;}.nav li ul{background-color:#e85442;}.nav>li>ul:after{border-bottom-color:#e85442 !important;}.nav ul li>a{font-family:Poppins;font-weight:500;font-style:normal;color:#fff;font-size:13px;}.nav li ul li>a:hover{color:#efccc2;}.show-menu,#main-nav>li.special>a{background-color:#e85442;}.nav a i{color:#e85442;}#header .show-menu,#main-nav>li.special>a{color:#fff;}[class*="hero-cover"] .will_stick.scrollDown,.page-header-image,.main_slider_wrap,[class*="hero-cover"] #header,.imgwrap{background-color:#192126;}.page-header-image p,.page-header-image h1.entry-title,.page-header-image .meta a,[class*="hero-cover"] #header .nav > li:not(.special) > a,[class*="hero-cover"] #header #titles a,[class*="hero-cover"] #header .head_extend a,[class*="hero-cover"] #header .social-menu a,.eleslideinside a,.eleslideinside p,.has-post-thumbnail .titles_over a,.has-post-thumbnail .titles_over p{color:#fff;}#titles{width:200px;}#titles,.header_fix{margin-top:27px;margin-bottom:20px;}#main-nav,.head_extend,#header ul.social-menu{margin-top:15px;margin-bottom:15px;}#footer,#footer .searchform input.s{background-color:#192126;}.footer-below{background-color:#2d2d2d;}#footer,#footer h2,#footer h3,#footer h4,#footer h5,#footer .meta,#footer .searchform input.s,#footer cite{color:#adadad;}#footer a,#footer .meta a,#footer ul.social-menu a span,.bottom-menu li a{color:#dbdbdb;}#footer a:hover{color:#ba5536;}#footer,#footer h5.widget,#footer .sidebar_item li,#copyright,#footer .tagcloud a,#footer .tp_recent_tweets ul li,#footer .p-border,#footer .searchform input.s,#footer input,.footer-icons ul.social-menu a,.footer_text{border-color:#333;}#header h1{font-family:Poppins;font-weight:700;font-style:normal;color:#373737;font-size:20px;}h1.tmnf_title_large,h2.tmnf_title_large,.tmnf_titles_are_large .tmnf_title{font-family:Poppins;font-weight:700;font-style:normal;color:#373737;font-size:50px;}h2.tmnf_title_medium,h3.tmnf_title_medium,.tmnf_titles_are_medium .tmnf_title{font-family:Poppins;font-weight:700;font-style:normal;color:#373737;font-size:24px;}.tptn_link,.tab-post h4,.tptn_posts_widget li::before,cite,.menuClose span,.icon_extend,ul.social-menu a span,a.mainbutton,.owl-nav>div,.submit,.mc4wp-form input,.woocommerce #respond input#submit,.woocommerce a.button,.woocommerce button.button,.woocommerce input.button,.bottom-menu li a,.wpcf7-submit{font-family:Poppins;font-weight:600;font-style:normal;color:#373737;font-size:14px;}h1{font-family:Poppins;font-weight:700;font-style:normal;color:#373737;font-size:40px;}h2{font-family:Poppins;font-weight:700;font-style:normal;color:#373737;font-size:34px;}h3{font-family:Poppins;font-weight:700;font-style:normal;color:#373737;font-size:28px;}h4,h3#reply-title,.entry h5,.entry h6{font-family:Poppins;font-weight:700;font-style:normal;color:#373737;font-size:24px;}h5,h6,.block_title span{font-family:Poppins;font-weight:600;font-style:normal;color:#373737;font-size:14px;}.meta,.meta a,.tptn_date,.post_nav_text span{font-family:Lato;line-height:18px !important;font-weight:400;font-style:normal;color:#a0a0a0;font-size:10px;}.meta_deko::after,.meta_more a,h3#reply-title:after,.tptn_posts_widget li::before{background-color:#192126;}.meta_deko::after,.gimmimore{color:#192126;}.meta_more a,.tptn_posts_widget li::before{color:#fff;}a.searchSubmit,.sticky:after,.ribbon,.post_pagination_inn,.format-quote .item_inn,.woocommerce #respond input#submit,.woocommerce a.button,.woocommerce button.button.alt,.woocommerce button.button,.woocommerce a.button.alt.checkout-button,input#place_order,.woocommerce input.button,#respond #submit,li.current a,.page-numbers.current,a.mainbutton,#submit,#comments .navigation a,.contact-form .submit,.wpcf7-submit,#woo-inn ul li span.current{background-color:#e85442 !important;}a.searchSubmit,.sticky:after,.ribbon,.ribbon a,.ribbon p,#footer .ribbon,.woocommerce #respond input#submit,.woocommerce a.button,.woocommerce button.button.alt,.woocommerce button.button,.woocommerce a.button.alt.checkout-button,input#place_order,.woocommerce input.button,#respond #submit,.tmnf_icon,a.mainbutton,#submit,#comments .navigation a,.tagssingle a,.wpcf7-submit,.page-numbers.current,.format-quote .item_inn p,.format-quote a,.post_pagination_inn a,.color_slider .owl-nav>div,.color_slider .owl-nav>div:before,.mc4wp-form input[type="submit"],#woo-inn ul li span.current{color:#fff !important;}a.searchSubmit:hover,.ribbon:hover,a.mainbutton:hover,.entry a.ribbon:hover,.woocommerce #respond input#submit:hover,.woocommerce a.button:hover,.woocommerce button.button:hover,.woocommerce input.button:hover,.owl-nav>div:hover,.meta_more a:hover{background-color:#9b958a;}.meta_more a:hover .gimmimore{color:#9b958a;}.ribbon:hover,.ribbon:hover a,.ribbon:hover a,.meta.ribbon:hover a,.entry a.ribbon:hover,a.mainbutton:hover,.woocommerce #respond input#submit:hover,.woocommerce a.button:hover,.woocommerce button.button:hover,.woocommerce input.button:hover,.owl-nav>div:hover,.owl-nav>div:hover:before,.mc4wp-form input[type="submit"]:hover,.meta_more a:hover{color:#fff;}#flyoff,.content_inn .mc4wp-form,.block_title::after{background-color:#373737;}#flyoff,#flyoff h5,#flyoff p,#flyoff a,#flyoff span,.content_inn .mc4wp-form{color:#efefef;}.mainbutton,.block_title span,.nav a,.upper .top_nav .searchform input.s,.nav-previous a,.meta,.upper .uppercase,.sidebar_item h5,#respond .form-submit input{text-transform:uppercase;letter-spacing:.02em;}.sidebar_item h5,.mainbutton,.block_title span,.post_nav_text span,button,input.button,ul.social-menu a span,.owl-nav>div,#submit,#comments .navigation a,.contact-form .submit,.wpcf7-submit,#footer .bottom-menu li a{letter-spacing:3px;}.meta,.meta_more a,.crp_author,.tptn_date{letter-spacing:2px;}html,body,div,span,object,iframe,h1,h2,h3,h4,h5,h6,p,blockquote,pre,a,abbr,address,cite,code,del,dfn,em,img,ins,q,small,strong,sub,sup,dl,dt,dd,ol,ul,li,fieldset,form,label,legend,table,caption,tbody,tfoot,thead,tr,th,td{border:0;margin:0;padding:0;}article,aside,figure,figure img,figcaption,hgroup,footer,header,nav,section,video,object{display:block;}a img{border:0;}figure{position:relative;overflow:hidden;margin:0;}figure img{width:100%;}body{overflow:visible !important;line-height:1.8;}*{-webkit-box-sizing:border-box;-moz-box-sizing:border-box;box-sizing:border-box;}.clearfix:after{content:" ";display:block;clear:both;visibility:hidden;line-height:0;height:0;}.clearfix{display:block;}html[xmlns] .clearfix{display:block;}* html .clearfix{height:1%;}.clearfix{display:block;}.wrapper_main{display:flex;flex-direction:column;min-height:100vh;}.wrapper{max-width:100%;overflow:hidden;flex:1 0 auto;}.wrapper_inn{overflow:hidden;}html,body{height:100%;margin:0;padding:0;}img,.imgwrap{max-width:100%;position:relative;overflow:hidden;}.imgwrap img{width:100%;}ol,ul{list-style-position:inside;}.rad{-moz-border-radius:2px;-khtml-border-radius:2px;-webkit-border-radius:2px;border-radius:2px;}.rad_big,ul.social-menu li a,#main-nav > li.special > a,.meta_categ,.meta_more a,.gimmimore,.tptn_posts_widget li::before,.owl-nav>div{-moz-border-radius:30px;-khtml-border-radius:30px;-webkit-border-radius:30px;border-radius:30px;}.meta_more a:hover,.item:hover .imgwrap{-webkit-box-shadow:0px 0px 20px 0px rgba(0,0,0,.2);-moz-box-shadow:0px 0px 20px 0px rgba(0,0,0,.2);box-shadow:0px 0px 20px 0px rgba(0,0,0,.2);}.tranz,#nav,.tmnf_icon,.nav-previous a,.nav>li>a:before{-webkit-transition:all .5s ease;-moz-transition:all .5s ease;transition:all .5s ease;}.tranz2,ul.menu>li>a{-webkit-transition:all .2s ease;-moz-transition:all .2s ease;transition:all .2s ease;}a,a:hover,.nav li a,.ribbon,.ribbon a{text-decoration:none;-moz-transition:all .2s ease-in;-webkit-transition:all .2s ease-in;-o-transition:all .2s ease-in;transition:all .2s ease-in;-ms-transition:all .2s ease-in;}.ghost{overflow:hidden;}.p-border{border-style:solid;}.entry p a:hover,.entry ol a:hover,.entry ul a:hover{color:#fff;}h1,h2,h3,h4,h5,h6{line-height:1.2;letter-spacing:-.025em;}h1{margin:15px 0;padding:0;}h2{margin:10px 0 20px 0;padding:0;}h3{margin:25px 0 15px 0;padding:0;}h4{margin:15px 0 10px 0;padding:0;}h5,h6{margin:5px 0;padding:0;}#header{padding:0 0 0 0;overflow:visible;margin:0 auto 0 auto;float:none;display:block;width:100%;z-index:10;position:relative;}#titles,#titles img{max-width:100%;}#titles h1{margin:0 0;}.head_extend,.cart-contents{padding:5px 0 0 0;}.icon_extend i,.cart-contents i{font-size:20px;padding:6px 2px;}.icon_extend span{font-size:10px !important;line-height:1 !important;text-transform:uppercase;opacity:.8;display:inline;margin:6px 10px;letter-spacing:2px;vertical-align:3px;}#header ul.social-menu{padding:9px 5px 0 5px;}#header ul.social-menu a span,.icon_extend span{display:none;}.logo_inv,.title_inv{display:none;}[class*="hero-cover"] .logo_main{display:none;}[class*="hero-cover"] .logo_inv{display:block;}.nav{padding:0;list-style:none;display:inline-block;float:none;margin:0 auto;z-index:9;text-align:center;}.nav a{position:relative;display:block;z-index:1;padding:8px 0;text-decoration:none;}.nav a i{margin-right:6px;}.nav>li>a{display:block;padding:15px 0 12px 0;text-decoration:none;line-height:1;border-bottom:3px solid rgba(0,0,0,0);text-align:left;}.nav li{display:block;position:relative;overflow:hidden;}.nav>li{margin:0 0;padding:0 8px;-webkit-backface-visibility:hidden;position:relative;float:none;display:inline-block;}.nav li ul{margin:-3px 0 0 -30px;padding:15px 0;width:250px;position:absolute;z-index:9;backface-visibility:hidden;}.nav li ul li>a{margin:0 30px;padding:14px 0px 13px 0;border-bottom:1px dotted rgba(255,255,255,.2);text-align:left;line-height:1.4;}.nav li ul li>a:hover,.nav li ul li.current-menu-item>a{padding-left:1px;}.nav li ul li a i{margin-right:5px !important;}.nav li ul li:last-child>a{border-bottom:none;}.nav>li>ul:after{border-color:#900 transparent;border-style:solid;border-width:0 6px 6px;bottom:100%;content:"";height:0;position:absolute;left:28px;top:-5px;width:0;}.nav>li>ul>li,.nav li ul ul li{width:100%;max-width:250px;}.nav li ul ul{margin:-58px 0 0 248px;}.nav>li:nth-last-child(1)>ul ul,.nav>li:nth-last-child(2)>ul ul{margin-left:-248px;}.nav li.menu-item-has-children>a,.nav li.page_item_has_children>a{padding-right:12px !important;}.menu-item-has-children>a::after{position:absolute;content:"▼";height:3px;width:3px;top:48%;right:4px;font-size:8px !important;margin-top:-2px;font-weight:normal;font-family:Gotham,"Helvetica Neue",Helvetica,Arial,sans-serif;}.nav li ul{position:absolute;left:-999em;}.nav li:hover,.nav li.hover{position:static;}.nav li:hover ul ul,.nav li.sfhover ul ul,.nav li:hover ul ul ul,.nav li.sfhover ul ul ul,.nav li:hover ul ul ul ul,.nav li.sfhover ul ul ul ul{left:-999em;}.nav li:hover ul,.nav li.sfhover ul,.nav li li:hover ul,.nav li li.sfhover ul,.nav li li li:hover ul,.nav li li li.sfhover ul,.nav li li li li:hover ul,.nav li li li li.sfhover ul{left:auto;}#header [type="checkbox"]:checked ~ #navigation{display:block !important;}#header input[type=checkbox]{display:none;}.show-menu{padding:16px 20px;height:48px;width:calc(100% + 40px);background-image:none;margin:0 -20px;position:relative;z-index:99;text-align:left;font-size:13px !important;line-height:1;text-transform:uppercase;cursor:pointer;display:none;}.show-menu.nitro-lazy{background-image:none !important;}.show-menu i,span.close_menu{margin:0 5px 0 0;}.close_menu{display:none;}#header [type="checkbox"]:checked + label i{display:none;}#header [type="checkbox"]:checked + label .close_menu{display:inline;}#header [type="checkbox"]:checked ~ #navigation{display:inline-block !important;}#header input[type=checkbox]{display:none;}#core{padding-top:30px;}#core.post{padding-top:60px;}.main_part{border-top-width:1px;}.blogger,.tmnf_wrap{padding:0;margin:0 -30px;width:calc(100% + 60px);overflow:hidden;}.blogger>.item{position:relative;margin:0 0 0 0;padding:30px;float:left;width:50%;overflow:hidden;}.tmnf_excerpt p{margin:0 0 0 0;}.item:hover img{opacity:.85;transform:scale(1.05) rotate(-.5deg);}h3.tmnf_title_medium{margin:15px 0 25px 0;overflow:hidden;}.page-header .tmnf_excerpt p,.single-post .tmnf_excerpt p{font-size:120%;max-width:60%;}.page-header-image .tmnf_excerpt p,.single-post .tmnf_excerpt p{max-width:100%;}.content_inn{overflow:hidden;}.single-post .meta_single{float:none;width:100%;overflow:hidden;padding:0 0;margin:0 0 15px 0;display:inherit;}.single-post .tmnf_excerpt p{margin:0 0 40px 0;}.has-post-thumbnail .entryhead_single{margin:0 0 40px 0;}.has-post-thumbnail .entryhead_single img{width:100%;}.entry{overflow:visible;float:none;margin:0 auto;}.entry p{margin:30px 0;}.entry p:first-of-type{margin-top:0;}.entry>p:last-of-type{overflow:hidden;}.entry p a,.header_text a,.entry ol li>a,.entry ul li>a{border-width:0 0 1px 0;border-style:solid;}.entry p a:hover{border-bottom:1px solid rgba(0,0,0,0);}.entryhead .imgwrap{background:none;}.entry>ul:not(.blocks-gallery-grid):not(.wp-block-gallery),li.comment ul{list-style-type:disc;list-style-position:outside;margin:0 0 40px 30px;}.entry>ul,.entry>ol{margin-bottom:40px;}.entry ul ul,.entry ol ul,li.comment ul ul,li.comment ol ul{list-style-type:circle;list-style-position:inside;margin-left:15px;}.entry h1,.entry h2,.entry h3,.entry h4,.entry h5,.entry h6{margin:50px 0 20px 0;line-height:1.4;text-transform:none;}.entry h5{font-size:20px !important;}.postinfo{overflow:hidden;padding:0 0;}.tmnf_related>div:nth-child(2n + 4){clear:both;}.tmnf_related img{margin:-30px 0;width:100%;}.tmnf_related .tmnf_excerpt p,.tmnf_related .meta_more{display:none;}h3.related_title{margin:0 30px 0 30px;}.tmnf_related .item h3{font-size:18px;margin-bottom:0;}#sidebar{overflow:hidden;}.sidebar_item{padding:25px 40px 10px 40px;margin:0 0 50px 0;font-size:90%;overflow:hidden;border-width:1px;border-style:solid;}.sidebar_item h5{position:relative;overflow:hidden;margin:0 0 25px 0;width:100%;padding:0 0 15px 0;display:block;border-bottom-width:4px;border-style:solid;letter-spacing:2px;}#footer .sidebar_item h5{border-bottom-width:0;padding:15px 0 0 0;margin:0 0 10px 0;}.sidebar_item ul{margin:0 0 20px 0;display:block;width:auto;list-style:none;}.sidebar_item ul ul{margin:0 0 0 0;}.sidebar_item li{text-align:left;position:relative;padding:6px 0;overflow:hidden;border-top:1px solid rgba(204,204,204,.5);}#footer .sidebar_item li{border-style:dotted;padding:4px 0;}.sidebar_item p,.sidebar_item img{margin:0 0 20px 0;}.sidebar_item>ul>li:first-child{border-top:none !important;}.sidebar_item form{overflow:hidden;padding:0 0 0 0;}.sidebar_item .searchform{margin:30px 0 40px 0;padding:0 0;float:none;clear:both;overflow:hidden;}#comments{clear:both;padding:0 0 50px 0;}.nopassword,.nocomments{display:none;}input,textarea,input checkbox,button,input radio,select,file{border-width:1px;border-style:solid;padding:12px 15px;margin:0 0 15px 0;line-height:1.2 !important;}button,input.button{cursor:pointer;padding:13px 30px;}.searchform{position:relative;float:none;width:100%;margin:0 0 40px 0;}.searchSubmit{position:absolute;height:48px;width:45px;border:none;cursor:pointer;margin:0;overflow:hidden;padding:4px !important;top:1px;right:1px;font-size:12px !important;line-height:1 !important;}.searchform input.s{padding:15px 20px;margin:0 0 0 0;height:50px;font-style:normal;width:100%;display:block;letter-spacing:0;}#footer{width:100%;margin:0 auto;padding:0 0 0 0;overflow:hidden;position:relative;text-shadow:none;font-size:90%;border-width:1px 0 0 0;}#footer .sidebar_item{background:none !important;border:none !important;padding:0 0 0 0;margin:15px 0;}#footer .sidebar_item:first-of-type{margin-top:80px;}#footer .sidebar_item:last-of-type{margin-bottom:60px;}#footer .sidebar_item p{margin:0 0 25px 0;padding:0 0;}#footer .sidebar_item li{list-style:none;}#footer .foocol h2{text-align:left;padding:0 0 15px 0;margin:0 0 15px 0;}#footer .ghost{background:none !important;}.footer-below{padding:0 0;float:none;margin:0 auto -1px auto;text-align:center;font-size:90%;border-width:1px 0 1px 0;}.foocol.second img{float:none;margin:0 auto;}.foocol.second p{text-align:center;}.footer_text{padding:10px 20px 20px 20px;font-size:12px;float:none;margin:0 auto;}#footer .menu-item-has-children > a::after,.bottom-menu .menu-item-has-children > a::after,.bottom-menu .mega2 > a::after{display:none;}img.aligncenter{display:block;margin-left:auto;margin-right:auto;float:none;}img.alignleft{margin:10px 20px 10px 1px !important;display:inline;float:left;}.alignleft{float:left;margin-right:15px;}.aligncenter{display:block;margin-left:auto;margin-right:auto;}.alignleft{float:left;}.wp-caption{text-align:center;padding-top:0;margin-bottom:10px;max-width:100%;overflow:hidden;}.wp-caption img{margin:0 auto;display:block;float:none !important;padding:10px 5px;border:0 none;max-width:100%;}.wp-caption p.wp-caption-text{font-size:12px;padding:0 0;margin:0 0 10px 0;overflow:hidden;}ul.social-menu{position:relative;overflow:hidden;padding:0;margin:0 0;float:left;}.sidebar_item ul.social-menu{margin:5px 0 20px 0 !important;}ul.social-menu li{display:inline-block;list-style-type:none;position:relative;line-height:1;float:none;margin:0 0 0 0;padding:0 0 0 0;overflow:hidden;border:none !important;text-align:center;-moz-transition:opacity .3s ease-in;-webkit-transition:opacity .3s ease-in;-o-transition:opacity .3s ease-in;}ul.social-menu li:hover{opacity:1;-moz-transition:opacity .3s ease-in;-webkit-transition:opacity .3s ease-in;-o-transition:opacity .3s ease-in;}ul.social-menu li a{margin:0 0 0 0;position:relative;font-size:14px;height:28px;width:28px;text-align:center;padding:6px 6px;float:left;}ul.social-menu li a:hover{background-image:none;color:#fff;}ul.social-menu li a:hover.nitro-lazy{background-image:none !important;}#footer ul.social-menu li a:hover{color:#fff !important;}ul.social-menu li a i{font-size:13px;}ul.social-menu a span{font-size:12px !important;line-height:1 !important;text-transform:uppercase;opacity:.8;margin:4px 10px;}ul.social-menu a:hover,ul.social-menu a:hover span{color:#fff !important;}ul.social-menu li.sprite-linkedin a:hover{background-color:#0274b3 !important;}ul.social-menu li.sprite-youtube a:hover{background-color:#ec2828 !important;}ul.social-menu li.sprite-twitter a:hover{background-color:#00abf0 !important;}ul.social-menu li.sprite-facebook a:hover{background-color:#47639e !important;}.meta{line-height:2;position:relative;padding:0 0;margin:20px 0;float:none;}.meta_categ{padding:4px 10px;display:inline;float:left;margin:-4px 15px 10px 0;}.has-post-thumbnail .meta_categ{position:absolute;z-index:3;top:22px;left:60px;}.has-post-thumbnail:hover .meta_categ{top:19px;}.meta_deko,h3#reply-title{margin:0 0 16px 0;padding:0 0 20px 0;position:relative;}.meta_deko:after,h3#reply-title:after{position:absolute;bottom:0;width:80px;height:1px;left:0;display:block;content:"";}.meta_single{position:relative;float:left;margin-bottom:10px;}.meta_single .meta{opacity:1;}.meta_single.meta_deko:after{left:0;width:100%;}p.meta.author img{opacity:1;width:35px;border-radius:50%;float:left;margin:0 10px 0 0;display:inline;}span.author span{opacity:.7;}span.divider{margin:0 6px 0 8px;}.meta_more{margin:20px 0 0 0;opacity:1;line-height:1;float:left;}.meta_more a{position:relative;padding:5px 35px 5px 12px;line-height:1;display:block;height:28px;}.meta_more a:hover{border-color:rgba(0,0,0,0);}.gimmimore{position:absolute;right:1px;top:50%;margin-top:-13px;font-size:14px;line-height:1;background:#fff;color:#000;padding:5px;height:26px;width:26px;}.meta_more a:hover .gimmimore{transform:rotate(90deg);}.post-pagination{display:block;width:100%;position:relative;margin-top:0 !important;margin-bottom:30px !important;padding:0 0;overflow:hidden;text-transform:uppercase;}.post_pagination_inn{overflow:hidden;}.post-pagination p{margin:0 0;overflow:hidden;display:block;}.post-pagination p a span{padding:30px 40px;position:relative;background:rgba(255,255,255,.1);}.post-pagination p a:hover{color:#fff;opacity:.7;}.scrollTo_top{position:fixed;right:20px;bottom:-4px;z-index:998;width:70px;margin:0 0 0 0;text-align:center;}.scrollTo_top a{display:block;padding:13px 0 20px 0;}.tptn_after_thumb span.tptn_list_count,.tptn_counter{display:none;}[class^="icon-"]:before,[class*=" icon-"]:before{font-family:"fontello";font-style:normal;font-weight:normal;speak:none;display:inline-block;text-decoration:inherit;width:1em;margin-right:.2em;text-align:center;font-variant:normal;text-transform:none;line-height:1em;margin-left:.2em;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;}.icon-search-2:before{content:"";}#flyoff{position:fixed;left:-400px;top:0;width:100%;padding:60px 30px;max-width:400px;z-index:99;max-height:100%;overflow-y:scroll;font-size:85%;min-height:100%;direction:rtl;text-align:left !important;}#flyoff .sidebar_item{border-width:0;margin-bottom:0;background:none;direction:ltr;}#flyoff .sidebar_item h5,#flyoff .sidebar_item li{border-color:rgba(204,204,204,.2) !important;}.action-overlay{position:fixed;background:rgba(255,255,255,.8);left:0;top:0;z-index:98;width:100%;height:100%;overflow-y:scroll;display:none;}.menuClose{position:absolute;right:15px;top:20px;width:20px;}.menuClose i{font-size:14px;}.menuClose span{padding:0 5px;font-size:8px !important;letter-spacing:1px;text-transform:uppercase;display:inline;line-height:1;vertical-align:3px;opacity:.6;}#curtain{position:fixed;top:0;left:0;background:#fff;opacity:0;height:0;width:100%;z-index:999;overflow:hidden;max-height:100vh;}#curtain .searchform{max-width:600px;width:100%;height:80px;margin:-10px 0 0 -300px;float:none;position:absolute;top:40%;left:50%;}#curtain .searchform input.s{padding:8px 35px !important;height:60px;background:rgba(153,153,153,.05);border:1px solid rgba(153,153,153,.2);font-size:16px !important;border-radius:30px 30px 30px 30px;}#curtain .searchSubmit,#curtain a.curtainclose{border:none !important;top:0;right:0;font-size:15px !important;width:100px;height:60px;border-radius:0 30px 30px 0;}#curtain a.curtainclose{margin:10px 0 0 340px;float:none;position:absolute;top:40%;left:50%;}img{max-width:100%;height:auto;display:block;}::selection{background:#fff6a9;color:#222;}::-moz-selection{background:#fff6a9;color:#222;}.upper .mainbutton,.upper .sidebar_item h5,.upper #titles h1{text-transform:uppercase;letter-spacing:.04em;}.upper_medium .nav a,.upper_medium .nav-previous a,.upper_medium .meta,.upper_medium .crp_author,.upper_medium .tptn_date,.upper_medium .uppercase,.upper_medium #respond .form-submit input{text-transform:uppercase;}.image_css_desaturate img:hover,.image_css_desaturate .item:hover img,.image_css_desaturate_half img:hover,.image_css_desaturate_half .item:hover img,.image_css_sepia img:hover,.image_css_sepia .item:hover img,.image_css_bright img:hover,.image_css_bright .item:hover img,.this-is-logo img{filter:none !important;-webkit-filter:none !important;}.wp-block-spacer{clear:both;}.wp-block-image .alignleft{margin-right:1.4em;}.wp-block-image{margin-bottom:0 !important;}@keyframes fadeOut{0%{opacity:1;}100%{opacity:0;}}@media screen and (max-width: 1025px){.blogger,.tmnf_wrap{margin:0 -20px;width:calc(100% + 40px);}}@media screen and (max-width: 768px){.tmnf_item:nth-child(2n + 3),.blogger > .item:nth-child(2n + 3){clear:left !important;}}.fa,.fab,.fal,.far,.fas{-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;display:inline-block;font-style:normal;font-variant:normal;text-rendering:auto;line-height:1;}@keyframes a{0%{transform:rotate(0deg);}to{transform:rotate(1 turn);}}.fa-bars:before{content:"";}.fa-facebook-f:before{content:"";}.fa-linkedin-in:before{content:"";}.fa-search:before{content:"";}.fa-times:before{content:"";}.fa-twitter:before{content:"";}.fa-youtube:before{content:"";}.fab{font-family:Font Awesome\ 5 Brands;}.fa,.far,.fas{font-family:Font Awesome\ 5 Free;}.fa,.fas{font-weight:900;}.container,.container_alt,.container_vis{width:100%;max-width:1360px;margin:0 auto;padding:0 30px;overflow:hidden;position:relative;}.container_alt{padding:0 0;}.container_vis{overflow:visible;}#footer .container{background:none;}.eightcol,.fourcol{padding:0 30px;position:relative;}.fourcol{padding:30px;}.content_inn{padding:30px 0;}@media only screen and (min-width: 868px){.eightcol{width:67%;float:left;}.fourcol{width:33%;float:right;}.foocol{width:16%;padding:0 30px 0 50px;position:relative;float:left;min-height:1px;border-width:0 0 0 0;}.foocol.first{padding-left:30px;padding-right:15%;width:44%;}.foocol.last{padding-right:30px;border-width:0 0 0 0;}.wrapper{overflow:hidden;}.alignfull .wp-block-embed__wrapper{text-align:center;}.nav li ul li.menu-item-has-children > a::after{right:0;top:27px;transform:rotate(-90deg);color:inherit !important;}.will_stick_wrap{min-height:65px;}.header_row{position:relative;border-style:solid;border-width:0 0 1px 0;}.header_row_center{}#titles{float:left;margin-right:20px;text-align:left;}#navigation{float:right;margin:0 0 0 -12px;}.nav,.nav>li{float:left;}#header ul.social-menu{float:left;}.head_extend{float:right;}[class*="hero-cover"] #header{position:absolute;background:none !important;}[class*="hero-cover"] .will_stick:not(.scrollDown){background:none !important;}[class*="hero-cover"] .header_row{border-color:rgba(255,255,255,.1) !important;}}@media screen and (max-width: 1025px){#core{padding-top:0;}#core.post{padding-top:30px;}.container,.container_vis,.eightcol,.fourcol{padding:0 20px;}.container_alt,.container_alt.container_vis{padding:0 0;}.foocol{padding:0 20px 0 20px;}.foocol.first{padding-top:40px;}.foocol.third{padding-right:20px;}.mailchimp_section_alt,.footer_text{float:none;margin:0 auto;max-width:50%;}h3.related_title{margin:0 20px 20px 20px;}}@media screen and (max-width: 868px){.will_stick{position:relative !important;background:none !important;}#titles{margin-top:20px !important;margin-bottom:20px !important;}#header h1{font-size:22px !important;}.head_extend{margin:0 0 0 -8px !important;}#header ul.social-menu{float:right;margin:0 0 !important;padding:8px 0 0 20px;}.show-menu{display:block;}#navigation{display:none;overflow:hidden;position:relative;height:auto;top:auto;margin:0 -20px;padding:20px 20px 10px 20px;width:calc(100% + 40px);background:#1f2024 !important;}#navigation a{color:#fff;margin:0 0 !important;padding:9px 0 8px 0 !important;font-size:15px !important;position:relative;}#navigation ul.nav li ul li > a{border-bottom:1px dotted #444 !important;text-transform:none !important;font-size:13px !important;opacity:.8;}ul.nav,ul.nav li,ul.nav li ul{width:100%;background-color:transparent !important;border:none;float:none;margin:0 0 !important;padding:0 0 !important;position:relative !important;left:auto !important;visibility:visible !important;}ul.nav .sub-menu{display:none;padding-left:20px !important;}.nav > li > ul > li,.nav li ul ul li{max-width:none;}.menu-item-has-children > a::after{top:15px;right:17px;z-index:1;}.nav li ul li.menu-item-has-children > a::after{top:13px;}.nav > li > ul::after{display:none;}.blogger > .item{padding:30px 20px 20px 20px;}#sidebar{max-width:400px;margin:0 auto;width:100% !important;padding:20px !important;}.sidebar_item{padding:30px 30px 10px 30px;margin:0 0 20px 0;}#footer .sidebar_item:first-of-type{margin-top:10px;}.tmnf_excerpt p{font-size:90%;}#curtain .searchform{width:90%;margin:-10px 0 0 0;left:5%;}#curtain a.curtainclose{margin:10px 0 0 0;top:10px;right:-20px;left:auto;}#curtain .searchSubmit,#curtain a.curtainclose{width:50px;}h1.entry-title,h2 .maintitle,h2.maintitle,.item_mag3_big h2.posttitle,.blogger .item_big h2,.block_title h2{font-size:6vw !important;}}@media screen and (max-width: 605px){.entry p{margin:20px 0;}.mailchimp_section_alt,.footer_text{max-width:100%;}}@media screen and (max-width: 505px){.page-header .tmnf_excerpt p,.single-post .tmnf_excerpt p{font-size:100%;}.blogger > .item{width:100%;}.blogger > .item img{width:100%;}h1.tmnf_title_large,h2.tmnf_title_large,.tmnf_titles_are_large .tmnf_title{font-size:8vw !important;}}@media screen and (max-width: 445px){#header h1{font-size:7.5vw !important;}#header ul.social-menu li{margin:0 0 0 3px;}.blogger > .item{width:100% !important;max-height:none;max-width:none;}}.elementor *,.elementor :after,.elementor :before{box-sizing:border-box;}.elementor a{box-shadow:none;text-decoration:none;}.elementor img{height:auto;max-width:100%;border:none;border-radius:0;box-shadow:none;}.elementor .elementor-widget:not(.elementor-widget-text-editor):not(.elementor-widget-theme-post-content) figure{margin:0;}.elementor-element{--flex-direction:initial;--flex-wrap:initial;--justify-content:initial;--align-items:initial;--align-content:initial;--gap:initial;--flex-basis:initial;--flex-grow:initial;--flex-shrink:initial;--order:initial;--align-self:initial;flex-basis:var(--flex-basis);flex-grow:var(--flex-grow);flex-shrink:var(--flex-shrink);order:var(--order);align-self:var(--align-self);}.elementor-element:where(.e-con-full,.elementor-widget){flex-direction:var(--flex-direction);flex-wrap:var(--flex-wrap);justify-content:var(--justify-content);align-items:var(--align-items);align-content:var(--align-content);gap:var(--gap);}:root{--page-title-display:block;}.elementor-page-title,h1.entry-title{display:var(--page-title-display);}@keyframes eicon-spin{0%{transform:rotate(0deg);}to{transform:rotate(359deg);}}.elementor-section{position:relative;}.elementor-section .elementor-container{display:flex;margin-right:auto;margin-left:auto;position:relative;}@media (max-width:1024px){.elementor-section .elementor-container{flex-wrap:wrap;}}.elementor-section.elementor-section-boxed>.elementor-container{max-width:1140px;}.elementor-widget-wrap{position:relative;width:100%;flex-wrap:wrap;align-content:flex-start;}.elementor:not(.elementor-bc-flex-widget) .elementor-widget-wrap{display:flex;}.elementor-widget-wrap>.elementor-element{width:100%;}.elementor-widget{position:relative;}.elementor-widget:not(:last-child){margin-bottom:20px;}.elementor-column{position:relative;min-height:1px;display:flex;}.elementor-column-gap-default>.elementor-column>.elementor-element-populated{padding:10px;}@media (min-width:768px){.elementor-column.elementor-col-10,.elementor-column[data-col="10"]{width:10%;}.elementor-column.elementor-col-11,.elementor-column[data-col="11"]{width:11.111%;}.elementor-column.elementor-col-12,.elementor-column[data-col="12"]{width:12.5%;}.elementor-column.elementor-col-14,.elementor-column[data-col="14"]{width:14.285%;}.elementor-column.elementor-col-16,.elementor-column[data-col="16"]{width:16.666%;}.elementor-column.elementor-col-20,.elementor-column[data-col="20"]{width:20%;}.elementor-column.elementor-col-25,.elementor-column[data-col="25"]{width:25%;}.elementor-column.elementor-col-30,.elementor-column[data-col="30"]{width:30%;}.elementor-column.elementor-col-33,.elementor-column[data-col="33"]{width:33.333%;}.elementor-column.elementor-col-40,.elementor-column[data-col="40"]{width:40%;}.elementor-column.elementor-col-50,.elementor-column[data-col="50"]{width:50%;}.elementor-column.elementor-col-60,.elementor-column[data-col="60"]{width:60%;}.elementor-column.elementor-col-66,.elementor-column[data-col="66"]{width:66.666%;}.elementor-column.elementor-col-70,.elementor-column[data-col="70"]{width:70%;}.elementor-column.elementor-col-75,.elementor-column[data-col="75"]{width:75%;}.elementor-column.elementor-col-80,.elementor-column[data-col="80"]{width:80%;}.elementor-column.elementor-col-83,.elementor-column[data-col="83"]{width:83.333%;}.elementor-column.elementor-col-90,.elementor-column[data-col="90"]{width:90%;}.elementor-column.elementor-col-100,.elementor-column[data-col="100"]{width:100%;}}@media (max-width:767px){.elementor-column{width:100%;}}@media (min-width:1025px){#elementor-device-mode:after{content:"desktop";}}@media (min-width:-1){#elementor-device-mode:after{content:"widescreen";}}@media (max-width:-1){#elementor-device-mode:after{content:"laptop";content:"tablet_extra";}}@media (max-width:1024px){#elementor-device-mode:after{content:"tablet";}}@media (max-width:-1){#elementor-device-mode:after{content:"mobile_extra";}}@media (max-width:767px){#elementor-device-mode:after{content:"mobile";}}.elementor-element .elementor-widget-container{transition:background .3s,border .3s,border-radius .3s,box-shadow .3s,transform var(--e-transform-transition-duration,.4s);}.elementor-element,.elementor-lightbox{--swiper-theme-color:#000;--swiper-navigation-size:44px;--swiper-pagination-bullet-size:6px;--swiper-pagination-bullet-horizontal-gap:6px;}.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#2c2c2c;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x;}.elementor-widget-divider .elementor-divider{display:flex;}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr;}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color);}@keyframes swiper-preloader-spin{to{transform:rotate(1 turn);}}[data-elementor-type=popup] .elementor-section-wrap:not(:empty)+#elementor-add-new-section,[data-elementor-type=popup]:not(.elementor-edit-area){display:none;}.elementor-posts-container.elementor-has-item-ratio .elementor-post__thumbnail{top:0;left:0;right:0;bottom:0;}.elementor-posts-container.elementor-has-item-ratio .elementor-post__thumbnail img{height:auto;position:absolute;top:calc(50% + 1px);left:calc(50% + 1px);transform:scale(1.01) translate(-50%,-50%);}.elementor-posts-container.elementor-has-item-ratio .elementor-post__thumbnail.elementor-fit-height img{height:100%;width:auto;}.elementor-portfolio.elementor-has-item-ratio{transition:height .5s;}.elementor-portfolio.elementor-has-item-ratio .elementor-post__thumbnail{position:absolute;background-color:rgba(0,0,0,.1);}.elementor-portfolio.elementor-has-item-ratio .elementor-post__thumbnail__link{padding-bottom:56.25%;}@keyframes elementor-headline-dash{0%{stroke-dasharray:0 1500;opacity:1;}to{stroke-dasharray:1500 1500;opacity:1;}}@keyframes hide-highlight{0%{opacity:1;stroke-dasharray:1500 1500;}to{opacity:0;filter:blur(10px);}}@keyframes elementor-headline-flip-in{0%{transform:rotateX(180deg);opacity:0;}35%{transform:rotateX(120deg);opacity:0;}65%{opacity:0;}to{transform:rotateX(1 turn);opacity:1;}}@keyframes elementor-headline-flip-out{0%{transform:rotateX(0deg);opacity:1;}35%{transform:rotateX(-40deg);opacity:1;}65%{opacity:0;}to{transform:rotateX(180deg);opacity:0;}}@keyframes elementor-headline-pulse{0%{transform:translateY(-50%) scale(1);opacity:1;}40%{transform:translateY(-50%) scale(.9);opacity:0;}to{transform:translateY(-50%) scale(0);opacity:0;}}@keyframes elementor-headline-swirl-in{0%{opacity:0;transform:translateZ(-20px) rotateX(90deg);}60%{opacity:1;transform:translateZ(-20px) rotateX(-10deg);}to{opacity:1;transform:translateZ(-20px) rotateX(0deg);}}@keyframes elementor-headline-swirl-out{0%{opacity:1;transform:translateZ(-20px) rotateX(0);}60%{opacity:0;transform:translateZ(-20px) rotateX(-100deg);}to{opacity:0;transform:translateZ(-20px) rotateX(-90deg);}}@keyframes elementor-headline-slide-down-in{0%{opacity:0;transform:translateY(-100%);}60%{opacity:1;transform:translateY(20%);}to{opacity:1;transform:translateY(0);}}@keyframes elementor-headline-slide-down-out{0%{opacity:1;transform:translateY(0);}60%{opacity:0;transform:translateY(120%);}to{opacity:0;transform:translateY(100%);}}@keyframes elementor-headline-drop-in-in{0%{opacity:0;transform:translateZ(100px);}to{opacity:1;transform:translateZ(0);}}@keyframes elementor-headline-drop-in-out{0%{opacity:1;transform:translateZ(0);}to{opacity:0;transform:translateZ(-100px);}}@keyframes elementor-headline-blinds-in{0%{transform:rotateY(180deg);}to{transform:rotateY(0deg);}}@keyframes elementor-headline-blinds-out{0%{transform:rotateY(0);}to{transform:rotateY(-180deg);}}@keyframes elementor-headline-wave-up{0%{transform:scale(0);opacity:0;}60%{transform:scale(1.2);opacity:1;}to{transform:scale(1);opacity:1;}}@keyframes elementor-headline-wave-down{0%{transform:scale(1);opacity:1;}60%{transform:scale(0);opacity:0;}}@keyframes elementor-headline-slide-in{0%{opacity:0;transform:translateX(-100%);}60%{opacity:1;transform:translateX(10%);}to{opacity:1;transform:translateX(0);}}@keyframes elementor-headline-slide-out{0%{opacity:1;transform:translateX(0);}60%{opacity:0;transform:translateX(110%);}to{opacity:0;transform:translateX(100%);}}@keyframes e-hotspot-soft-beat{0%{transform:scale(1);}to{transform:scale(1.1);}}@keyframes e-hotspot-expand{0%{transform:scale(.5);opacity:1;}to{transform:scale(1.5);opacity:0;}}.elementor-nav-menu--main .elementor-nav-menu a{transition:.4s;}.elementor-nav-menu--main .elementor-nav-menu a,.elementor-nav-menu--main .elementor-nav-menu a.highlighted,.elementor-nav-menu--main .elementor-nav-menu a:focus,.elementor-nav-menu--main .elementor-nav-menu a:hover{padding:13px 20px;}.elementor-nav-menu--main .elementor-nav-menu a.current{background:#373a3c;color:#fff;}.elementor-nav-menu--main .elementor-nav-menu a.disabled{background:#55595c;color:#a1a6a9;}.elementor-nav-menu--main .elementor-nav-menu ul{position:absolute;width:12em;border-width:0;border-style:solid;padding:0;}.elementor-nav-menu--main .elementor-nav-menu span.scroll-down,.elementor-nav-menu--main .elementor-nav-menu span.scroll-up{position:absolute;display:none;visibility:hidden;overflow:hidden;background:#fff;height:20px;}.elementor-nav-menu--main .elementor-nav-menu span.scroll-down-arrow,.elementor-nav-menu--main .elementor-nav-menu span.scroll-up-arrow{position:absolute;top:-2px;left:50%;margin-left:-8px;width:0;height:0;overflow:hidden;border:8px dashed transparent;border-bottom:8px solid #494c4f;}.elementor-nav-menu--main .elementor-nav-menu span.scroll-down-arrow{top:6px;border-style:solid dashed dashed;border-color:#494c4f transparent transparent;}.elementor-nav-menu--layout-horizontal .elementor-nav-menu{display:flex;flex-wrap:wrap;}.elementor-nav-menu--layout-horizontal .elementor-nav-menu a{white-space:nowrap;flex-grow:1;}.elementor-nav-menu__align-right .elementor-nav-menu{margin-left:auto;justify-content:flex-end;}.elementor-nav-menu__align-left .elementor-nav-menu{margin-right:auto;justify-content:flex-start;}.elementor-nav-menu__align-center .elementor-nav-menu{margin-left:auto;margin-right:auto;justify-content:center;}.elementor-nav-menu__align-justify .elementor-nav-menu--layout-horizontal .elementor-nav-menu{width:100%;}.elementor-nav-menu{position:relative;z-index:2;}.elementor-nav-menu:after{content:" ";display:block;height:0;font:0/0 serif;clear:both;visibility:hidden;overflow:hidden;}.elementor-nav-menu,.elementor-nav-menu li,.elementor-nav-menu ul{display:block;list-style:none;margin:0;padding:0;line-height:normal;-webkit-tap-highlight-color:rgba(0,0,0,0);}.elementor-nav-menu ul{display:none;}.elementor-nav-menu ul ul a,.elementor-nav-menu ul ul a:active,.elementor-nav-menu ul ul a:focus,.elementor-nav-menu ul ul a:hover{border-left:16px solid transparent;}.elementor-nav-menu ul ul ul a,.elementor-nav-menu ul ul ul a:active,.elementor-nav-menu ul ul ul a:focus,.elementor-nav-menu ul ul ul a:hover{border-left:24px solid transparent;}.elementor-nav-menu ul ul ul ul a,.elementor-nav-menu ul ul ul ul a:active,.elementor-nav-menu ul ul ul ul a:focus,.elementor-nav-menu ul ul ul ul a:hover{border-left:32px solid transparent;}.elementor-nav-menu ul ul ul ul ul a,.elementor-nav-menu ul ul ul ul ul a:active,.elementor-nav-menu ul ul ul ul ul a:focus,.elementor-nav-menu ul ul ul ul ul a:hover{border-left:40px solid transparent;}.elementor-nav-menu a,.elementor-nav-menu li{position:relative;}.elementor-nav-menu li{border-width:0;}.elementor-nav-menu a{display:flex;align-items:center;}.elementor-nav-menu a,.elementor-nav-menu a:focus,.elementor-nav-menu a:hover{padding:10px 20px;line-height:20px;}.elementor-nav-menu a.current{background:#373a3c;color:#fff;}.elementor-nav-menu a.disabled{cursor:not-allowed;color:#a1a6a9;}.elementor-nav-menu .e-plus-icon:before{content:"+";}.elementor-nav-menu .sub-arrow{line-height:1;padding:10px 0 10px 10px;margin-top:-10px;margin-bottom:-10px;display:flex;align-items:center;}.elementor-nav-menu .sub-arrow i{pointer-events:none;}.elementor-nav-menu .sub-arrow .fa.fa-chevron-down,.elementor-nav-menu .sub-arrow .fas.fa-chevron-down{font-size:.7em;}.elementor-nav-menu .sub-arrow .e-font-icon-svg{height:1em;width:1em;}.elementor-nav-menu .sub-arrow .e-font-icon-svg.fa-svg-chevron-down{height:.7em;width:.7em;}.elementor-nav-menu__text-align-center .elementor-nav-menu--dropdown .elementor-nav-menu a{justify-content:center;}@keyframes hide-scroll{0%,to{overflow:hidden;}}.elementor-widget-text-editor{color:var(--e-global-color-text);font-family:var(--e-global-typography-text-font-family),Sans-serif;font-weight:var(--e-global-typography-text-font-weight);}.elementor-widget-divider{--divider-color:var(--e-global-color-secondary);}.elementor-widget-theme-post-content{color:var(--e-global-color-text);font-family:var(--e-global-typography-text-font-family),Sans-serif;font-weight:var(--e-global-typography-text-font-weight);}.elementor-widget-nav-menu .elementor-nav-menu .elementor-item{font-family:var(--e-global-typography-primary-font-family),Sans-serif;font-weight:var(--e-global-typography-primary-font-weight);}.clearfix::before,.clearfix::after{content:" ";display:table;clear:both;}body{}[class^=swal2]{-webkit-tap-highlight-color:transparent;}@-webkit-keyframes swal2-toast-show{0%{transform:translateY(-.625em) rotateZ(2deg);}33%{transform:translateY(0) rotateZ(-2deg);}66%{transform:translateY(.3125em) rotateZ(2deg);}100%{transform:translateY(0) rotateZ(0deg);}}@keyframes swal2-toast-show{0%{transform:translateY(-.625em) rotateZ(2deg);}33%{transform:translateY(0) rotateZ(-2deg);}66%{transform:translateY(.3125em) rotateZ(2deg);}100%{transform:translateY(0) rotateZ(0deg);}}@-webkit-keyframes swal2-toast-hide{100%{transform:rotateZ(1deg);opacity:0;}}@keyframes swal2-toast-hide{100%{transform:rotateZ(1deg);opacity:0;}}@-webkit-keyframes swal2-toast-animate-success-line-tip{0%{top:.5625em;left:.0625em;width:0;}54%{top:.125em;left:.125em;width:0;}70%{top:.625em;left:-.25em;width:1.625em;}84%{top:1.0625em;left:.75em;width:.5em;}100%{top:1.125em;left:.1875em;width:.75em;}}@keyframes swal2-toast-animate-success-line-tip{0%{top:.5625em;left:.0625em;width:0;}54%{top:.125em;left:.125em;width:0;}70%{top:.625em;left:-.25em;width:1.625em;}84%{top:1.0625em;left:.75em;width:.5em;}100%{top:1.125em;left:.1875em;width:.75em;}}@-webkit-keyframes swal2-toast-animate-success-line-long{0%{top:1.625em;right:1.375em;width:0;}65%{top:1.25em;right:.9375em;width:0;}84%{top:.9375em;right:0;width:1.125em;}100%{top:.9375em;right:.1875em;width:1.375em;}}@keyframes swal2-toast-animate-success-line-long{0%{top:1.625em;right:1.375em;width:0;}65%{top:1.25em;right:.9375em;width:0;}84%{top:.9375em;right:0;width:1.125em;}100%{top:.9375em;right:.1875em;width:1.375em;}}@-webkit-keyframes swal2-show{0%{transform:scale(.7);}45%{transform:scale(1.05);}80%{transform:scale(.95);}100%{transform:scale(1);}}@keyframes swal2-show{0%{transform:scale(.7);}45%{transform:scale(1.05);}80%{transform:scale(.95);}100%{transform:scale(1);}}@-webkit-keyframes swal2-hide{0%{transform:scale(1);opacity:1;}100%{transform:scale(.5);opacity:0;}}@keyframes swal2-hide{0%{transform:scale(1);opacity:1;}100%{transform:scale(.5);opacity:0;}}@-webkit-keyframes swal2-animate-success-line-tip{0%{top:1.1875em;left:.0625em;width:0;}54%{top:1.0625em;left:.125em;width:0;}70%{top:2.1875em;left:-.375em;width:3.125em;}84%{top:3em;left:1.3125em;width:1.0625em;}100%{top:2.8125em;left:.8125em;width:1.5625em;}}@keyframes swal2-animate-success-line-tip{0%{top:1.1875em;left:.0625em;width:0;}54%{top:1.0625em;left:.125em;width:0;}70%{top:2.1875em;left:-.375em;width:3.125em;}84%{top:3em;left:1.3125em;width:1.0625em;}100%{top:2.8125em;left:.8125em;width:1.5625em;}}@-webkit-keyframes swal2-animate-success-line-long{0%{top:3.375em;right:2.875em;width:0;}65%{top:3.375em;right:2.875em;width:0;}84%{top:2.1875em;right:0;width:3.4375em;}100%{top:2.375em;right:.5em;width:2.9375em;}}@keyframes swal2-animate-success-line-long{0%{top:3.375em;right:2.875em;width:0;}65%{top:3.375em;right:2.875em;width:0;}84%{top:2.1875em;right:0;width:3.4375em;}100%{top:2.375em;right:.5em;width:2.9375em;}}@-webkit-keyframes swal2-rotate-success-circular-line{0%{transform:rotate(-45deg);}5%{transform:rotate(-45deg);}12%{transform:rotate(-405deg);}100%{transform:rotate(-405deg);}}@keyframes swal2-rotate-success-circular-line{0%{transform:rotate(-45deg);}5%{transform:rotate(-45deg);}12%{transform:rotate(-405deg);}100%{transform:rotate(-405deg);}}@-webkit-keyframes swal2-animate-error-x-mark{0%{margin-top:1.625em;transform:scale(.4);opacity:0;}50%{margin-top:1.625em;transform:scale(.4);opacity:0;}80%{margin-top:-.375em;transform:scale(1.15);}100%{margin-top:0;transform:scale(1);opacity:1;}}@keyframes swal2-animate-error-x-mark{0%{margin-top:1.625em;transform:scale(.4);opacity:0;}50%{margin-top:1.625em;transform:scale(.4);opacity:0;}80%{margin-top:-.375em;transform:scale(1.15);}100%{margin-top:0;transform:scale(1);opacity:1;}}@-webkit-keyframes swal2-animate-error-icon{0%{transform:rotateX(100deg);opacity:0;}100%{transform:rotateX(0deg);opacity:1;}}@keyframes swal2-animate-error-icon{0%{transform:rotateX(100deg);opacity:0;}100%{transform:rotateX(0deg);opacity:1;}}@-webkit-keyframes swal2-rotate-loading{0%{transform:rotate(0deg);}100%{transform:rotate(360deg);}}@keyframes swal2-rotate-loading{0%{transform:rotate(0deg);}100%{transform:rotate(360deg);}}@-webkit-keyframes swal2-animate-question-mark{0%{transform:rotateY(-360deg);}100%{transform:rotateY(0);}}@keyframes swal2-animate-question-mark{0%{transform:rotateY(-360deg);}100%{transform:rotateY(0);}}@-webkit-keyframes swal2-animate-i-mark{0%{transform:rotateZ(45deg);opacity:0;}25%{transform:rotateZ(-25deg);opacity:.4;}50%{transform:rotateZ(15deg);opacity:.8;}75%{transform:rotateZ(-5deg);opacity:1;}100%{transform:rotateX(0);opacity:1;}}@keyframes swal2-animate-i-mark{0%{transform:rotateZ(45deg);opacity:0;}25%{transform:rotateZ(-25deg);opacity:.4;}50%{transform:rotateZ(15deg);opacity:.8;}75%{transform:rotateZ(-5deg);opacity:1;}100%{transform:rotateX(0);opacity:1;}}.wp-block-audio figcaption{color:#555;font-size:13px;text-align:center;}.is-dark-theme .wp-block-audio figcaption{color:hsla(0,0%,100%,.65);}.wp-block-audio{margin:0 0 1em;}.wp-block-code{border:1px solid #ccc;border-radius:4px;font-family:Menlo,Consolas,monaco,monospace;padding:.8em 1em;}.wp-block-embed figcaption{color:#555;font-size:13px;text-align:center;}.is-dark-theme .wp-block-embed figcaption{color:hsla(0,0%,100%,.65);}.wp-block-embed{margin:0 0 1em;}.blocks-gallery-caption{color:#555;font-size:13px;text-align:center;}.is-dark-theme .blocks-gallery-caption{color:hsla(0,0%,100%,.65);}.wp-block-image figcaption{color:#555;font-size:13px;text-align:center;}.is-dark-theme .wp-block-image figcaption{color:hsla(0,0%,100%,.65);}.wp-block-image{margin:0 0 1em;}.wp-block-pullquote{border-top:4px solid;border-bottom:4px solid;margin-bottom:1.75em;color:currentColor;}.wp-block-pullquote__citation,.wp-block-pullquote cite,.wp-block-pullquote footer{color:currentColor;text-transform:uppercase;font-size:.8125em;font-style:normal;}.wp-block-quote{border-left:.25em solid;margin:0 0 1.75em;padding-left:1em;}.wp-block-quote cite,.wp-block-quote footer{color:currentColor;font-size:.8125em;position:relative;font-style:normal;}.wp-block-quote.has-text-align-right{border-left:none;border-right:.25em solid;padding-left:0;padding-right:1em;}.wp-block-quote.has-text-align-center{border:none;padding-left:0;}.wp-block-quote.is-large,.wp-block-quote.is-style-large,.wp-block-quote.is-style-plain{border:none;}.wp-block-search .wp-block-search__label{font-weight:700;}.wp-block-search__button{border:1px solid #ccc;padding:.375em .625em;}:where(.wp-block-group.has-background){padding:1.25em 2.375em;}.wp-block-separator.has-css-opacity{opacity:.4;}.wp-block-separator{border:none;border-bottom:2px solid;margin-left:auto;margin-right:auto;}.wp-block-separator.has-alpha-channel-opacity{opacity:1;}.wp-block-separator:not(.is-style-wide):not(.is-style-dots){width:100px;}.wp-block-separator.has-background:not(.is-style-dots){border-bottom:none;height:1px;}.wp-block-separator.has-background:not(.is-style-wide):not(.is-style-dots){height:2px;}.wp-block-table{margin:"0 0 1em 0";}.wp-block-table thead{border-bottom:3px solid;}.wp-block-table tfoot{border-top:3px solid;}.wp-block-table td,.wp-block-table th{word-break:normal;}.wp-block-table figcaption{color:#555;font-size:13px;text-align:center;}.is-dark-theme .wp-block-table figcaption{color:hsla(0,0%,100%,.65);}.wp-block-video figcaption{color:#555;font-size:13px;text-align:center;}.is-dark-theme .wp-block-video figcaption{color:hsla(0,0%,100%,.65);}.wp-block-video{margin:0 0 1em;}.wp-block-template-part.has-background{padding:1.25em 2.375em;margin-top:0;margin-bottom:0;}html.optml_no_js img[data-opt-src]{display:none !important;}html .elementor-section[data-settings*="background_background"]:not(.optml-bg-lazyloaded),html .elementor-section > .elementor-background-overlay:not(.optml-bg-lazyloaded),html .wp-block-cover[style*="background-image"]:not(.optml-bg-lazyloaded),html .elementor-widget-container:not(.optml-bg-lazyloaded),html .elementor-background-slideshow__slide__image:not(.optml-bg-lazyloaded){background-image:none !important;}html .elementor-section[data-settings*="background_background"]:not(.optml-bg-lazyloaded).nitro-lazy,html .elementor-section > .elementor-background-overlay:not(.optml-bg-lazyloaded).nitro-lazy,html .wp-block-cover[style*="background-image"]:not(.optml-bg-lazyloaded).nitro-lazy,html .elementor-widget-container:not(.optml-bg-lazyloaded).nitro-lazy,html .elementor-background-slideshow__slide__image:not(.optml-bg-lazyloaded).nitro-lazy{background-image:none !important;}img[data-opt-src]:not([data-opt-lazy-loaded]){transition:.2s filter linear,.2s opacity linear,.2s border-radius linear;-webkit-transition:.2s filter linear,.2s opacity linear,.2s border-radius linear;-moz-transition:.2s filter linear,.2s opacity linear,.2s border-radius linear;-o-transition:.2s filter linear,.2s opacity linear,.2s border-radius linear;}img[data-opt-src]:not([data-opt-lazy-loaded]){opacity:.75;-webkit-filter:blur(8px);-moz-filter:blur(8px);-o-filter:blur(8px);-ms-filter:blur(8px);filter:blur(8px);transform:scale(1.04);animation:.1s ease-in;-webkit-transform:translate3d(0,0,0);}#amp-mobile-version-switcher{left:0;position:absolute;width:100%;z-index:100;}#amp-mobile-version-switcher>a{background-color:#444;border:0;color:#eaeaea;display:block;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen-Sans,Ubuntu,Cantarell,Helvetica Neue,sans-serif;font-size:16px;font-weight:600;padding:15px 0;text-align:center;-webkit-text-decoration:none;text-decoration:none;}#amp-mobile-version-switcher>a:active,#amp-mobile-version-switcher>a:focus,#amp-mobile-version-switcher>a:hover{-webkit-text-decoration:underline;text-decoration:underline;}.single-sfwd-courses .ld-lesson-list{display:none;}.pmpro_btn{box-shadow:2px 11px 14px -7px #3dc21b;background:linear-gradient(to bottom,#034f07 5%,#034f07 100%);background-color:#034f07;border-radius:13px;border:1px solid #034f07;display:inline-block;cursor:pointer;color:#fff;font-family:Arial;font-size:18px;font-weight:bold;padding:14px 41px;margin-top:30px;text-decoration:none;text-shadow:0px 1px 0px #2f6627;}.pmpro_btn :hover{background:linear-gradient(to bottom,#034f07 5%,#034f07 100%);background-color:#034f07;}.pmpro_btn :active{position:relative;top:1px;}form.pmpro_form .input{border:1px solid black;border-radius:4px;}.blog_layout_list .has-post-thumbnail .meta_categ{max-width:30%;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}.wpwh_button_submit{background-color:#6d0b0b !important;color:#fff !important;}.wpwh_button_submit:hover{background-color:#fff !important;border:2px solid #6d0b0b;color:#6d0b0b !important;}.perfmatters-lazy:not(picture),.perfmatters-lazy>img{opacity:0;}.perfmatters-lazy.pmloaded,.perfmatters-lazy>img.pmloaded,.perfmatters-lazy[data-ll-status=entered],.perfmatters-lazy.pmloaded>img{opacity:1;transition:opacity 500ms;}

Servitization: Padawan and Master

The Field Service Podcast returned for a fourth season with an epic three-way conversation between Kris Oldland, Mark Glover and former #FSN20 alumni Prof. Tim Baines…

Useful Links

Subscriber

Advertise