5.10.22 -6.10.22

Edgbaston Stadium, UK

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Field Service News Live 2022

October 5th & 6th 2022 | Edgbaston International Stadium | United Kingdom

One stop shop for field service professionals to find the answers to the challenges they face. 


Features include a dedicated recruitment clinic, rugged hardware store, on-site demonstrations from all of the leading solution providers and a solutions theatre at the heart of the Expo with two full days of presentations, panels and interviews. 

With sessions running throughout both days featuring leading industry professionals  and insightful presentations from the leading solutions providers serving our sector the solutions theatre offers an incredible two-day program of education in our sector and is completely free to attend for all field service management professionals 



Check out a selection of last year’s presentations below for a taste of what you can expect in 2022…

Presentations and live one-on-one demonstrations from industry leading solution providers

Check out the solutions we saw at Field Service Expo 2021 where a complete range of solutions for all aspects of field service operations, from software to supply chain and much, much more was on offer. 

Click on any logo to discover more about the solutions and how these companies work with field service organisations like you. 

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The Field Service News Symposium is much more than the average conference. It is an environment where good ideas flourish and collectively we work together to drive service excellence across the many different industries that field service inhabits.


Our focus is on collective idea sharing, collaborative brainstorming and guided peer-to-peer learning across a structured days of workshops, debate and discussions. 


Due to the intimate format however, space is limited so do not hesitate to secure your place today. 

The agenda for the 2022 Symposium will be finalised three months prior to the event to ensure that the discussions are current. We will also be speaking with all symposium members who have signed up before this point to ask for your input, ensuring that the discussions, debates and workshops are tailored to our members needs. As a taster though, the last years agenda is below…

Day One

10am – 11am – Think Tank Live: Panel and group discussion on the topic “What is the leap from Customer Satisfaction to Customer Success?


11am – 12pm  – Coffee & Refreshments served in the Expo

12pm – 1pm – Ask Me Anything Roundtables:

  • First Session: Service Supply Chain
  • Second Session: Frictionless Field Service


1pm – 2pm – Complimentary lunch served in the 1882 suite.


2pm – 3.30pm – FSN Masterclass Workshops:


  • Effective KPI Benchmarking
  • Cracking the Value Iceberg


3.30pm – 4.30 pm – Coffee & Refreshments served in the Expo


4.30pm – 5.30pm – CrowdThink – a unique session where the whole Symposium work in tandem to answer the question – “What is the new normal of field service and what do we need to do to adapt to it?”

Day Two

10am – 11am – FSN Research: Panel and group discussion on the topic “How important is the flow of asset data across the wider business in relation to advanced service strategies?”


11am – 12pm  – Coffee & Refreshments served in the Expo


12pm – 1pm – Ask Me Anything Roundtables:


  • Session 1: Using Asset Data Effectively
  • Session 2: Lean Digital Transformation


1pm – 2pm – Complimentary lunch served in the 1882 suite.


2pm – 3.30pm – FSN Masterclass Workshops:


  • How to monetise remote services 
  • Successful succession planning


3.30pm – 4.30pm – Some final thoughts over a coffee,  beer or wine


Due to the intimate nature of the Symposium space is strictly limited. If you wish to attend DO NOT delay in booking your seat as the Symposium will sell out.

Hosted on site at Field Service News Live what better way to end a fantastic day of learning and discussion than kicking back to enjoy a few drinks with your colleagues and peers as we all come together to take a moment to acknowledge excellence those who have gone above and beyond to drive our sector forward? 

We are currently accepting nominations for the 2022 European Field Service Awards which will be open until July 29th 2022. Make your nominations here. 
Congratulations with the 2021 winners who are listed below and you can enjoy exclusive interviews with these exceptional leaders in our industry on the buttons below their category. 

Field Service Leader of the Year:

Louise Murton

Louise is UK Service Director for Baxi and has been at the forefront of their shift towards innovative advanced services.

Watch Interview
Highly commended:

Rob Heritage, Qcom Outsourcing Ltd, Riccardo Bianchi, Carel, Gregory Cocks, Yamazaki Mazak Ltd, Alan Holt, Fujifilm UK Ltd

Field Service Team of the Year: 

Graphic Service Team

An excellent example of tenacity and temerity in the face of extremely challenging operating environments born from true team spirit.

Watch Interview
Highly commended:

PHS, Ericsson, PSV Glass, MCFT

Best Overall Field Service Solution: 

IFS Service Management

IFS has proven to be a fully comprehensive platform while also having a clear vision of the future of field service. With an excellent blend of technological innovation and industry expertise.

Watch Interview
Highly commended:

BT Enterprise Field Service , Salesforce Field Service, ServiceMax, Frontu

Innovation of the Year

Next-Gen FSM Platform by OverIT

The first solution enabling hands-free vocal debriefing and field-force collaboration, while providing several vertical to efficiently manage, schedule and optimize jobs with the support of Artificial Intelligence.

Watch Interview
Highly commended:

Ruben Maas FSM Healthcheck (IFS), RealWorld One, IFS Remote Assistance, Microsoft Hololens 2

Pioneers of the Year:


MCFT's bold and innovative lifeboat model was critical to supporting their customers in the food industry at a time when the pandemic had decimated their sector.

Watch Interview
Highly commended:

Cubic Transportation, JLL Integral, Beckman Coulter

Field Service Engineer of the Year: 

Jack Ogden, Beckman Coulter

"During the year the same FSE name was mentioned time and time again – Jack Ogden – and from differing areas… Sales, Technical Support, Service and of course customers"

Highly commended:

Joe Jordan, AB Graphic International. 

Welcome to Edgbaston. An exceptional backdrop to exceptional discussions...

We believe that inspiring surroundings are the key to inspiring conversations and after overwhelmingly positive feedback from all Field Service News Live attendees last year we are proud to have extended our partnership with Edgbaston International Cricket Stadium for our 2022 event series. 

Getting to Edgbaston:

  • Take a train – Edgbaston is just two-miles from Birmingham New Street
  • It is only 80 minutes away from London by train
  • It is only a 20 minute drive to Birmingham International Airport
  • There are over 500 parking spaces on site
  • The excellent hotels of Birmingham City Centre are just 10 minutes away


Address: Edgbaston International Stadium, Edgbaston Rd, Birmingham B5 7QU


Edgbaston. October 5th & 6th 2022. If you are a field service professional you need a good excuse not to be there. Register your place now.

Field Service Expo Only

Two Day Pass
  • Solutions Theatre
  • Recruitment clinic
  • One-on-one demos

Symposium, Awards Reception & Expo

Complete access for both days
£ 995
  • Symposium access
  • Awards night access
  • Breakfast, Lunch, Coffee and Drinks included