Field Service
News Symposium 2023

October 11th & 12th 2023 | Surrey | United Kingdom

The Field Service News Symposium is a new approach to industry discussions. Our focus is on meaningful discussions through guided peer-to-peer learning. 

 

At the ‘Symposium’ you won’t find a single presentation. 

 

Instead you will discover the opportunity to work alongside your peers, to brainstorm solutions to the problems we all face in industry. You will find conversations that centre around best-practice. You will find the ideas that can help transform your service operations. 

 

Read on to find out more… 

Provisional Agenda:

Day One:

  • What are the key traits that make a great service leader?
  • The skills that we should be teaching future service leaders?
  • Is it key to have spent time in the field yourself? 
  • Can leadership be learnt or is it an inherent skill?
  • Do service leaders need to understand the wider business?
  • How do we build a sense of community amongst technicians?
  • How do we bring technicians together?
  • Should this be region by region or business wide?
  • What are the benefits? Tech retention? Improved productivity?
  • What are the challenges? Time away from the day-to-day?
  • Can such communities be built digitally?

Opportunity to continue the discussion over a coffee break. 

  • How important for different regions to be the same systems?
  • How key are cultural differences in unifying standards?
  • How do we account for different regional regulations?
  • How can we facilitate knowledge sharing across regions?
  • Should triage be handled centrally or regionally?

Bring your questions to genuine subject matter experts in two thirty minute fast paced Ask Me Anything sessions. 

Great food, great company, perfect. 

In depth session that tackles a major issue in the industry giving you the tools to build your own framework for effectively taking your learning back from the conference and into a real-world project that can drive improvement in your service operation. 

Opportunity to continue the conversations over a coffee break. 

  • Does servitization mean accepting cannibalising part revenue?
  • Did the pandemic expose the risk in globalised parts logistics?
  • Can we realistically stop third-parties copying our spare parts?
  • Impact of last-mile delivery on parts logistics costs?
  • What could the move to refurbished parts mean? 

Day Two:

  • Did the pandemic exposed the risk of outcome-based models?
  • Do we need to different layers of servitization?
  • Is there an increasing appetite for servitized offerings?
  • Can a servitized model work in a traditional service operation?
  • Has servitization at risk of becoming a buzz phrase?
  • Does all servitization lead to fully outcome-based services?
  • How do we identify the rising stars in our workforce?
  • How do we provide better understanding of wider business?
  • How can we ensure that those service leaders we develop stay?
  • 3 key skills that we wish we had been taught when we started?

Opportunity to continue the discussion over a coffee break. 

  • How do sustainability goals align to service best-practices?
  • Some inherent elements of field service will always be carbon generating – can we mitigate these?
  • Will ESG scores unfairly impact certain industries and harm field service operations?
  • What could the impact of regulation on refurbished parts mean for field service revenues?

Bring your questions to genuine subject matter experts in two thirty minute fast paced Ask Me Anything sessions. 

Great food, great company, perfect. 

In depth session that tackles a major issue in the industry giving you the tools to build your own framework for effectively taking your learning back from the conference and into a real-world project that can drive improvement in your service operation. 

Opportunity to continue the conversations over a coffee break. 

In the final session of the Field Service Symposium we bring discuss what are the three most important takeaways we can put in place when we return back to the office. 

The Field Service News Think Tank sessions have become an increasingly important part of the dialogue in our industry.

 

Each month we host an intimate group to discuss a key theme around a major issue we as an industry need to address. The conversations are held under Chatham House rule offering the participants the freedom to speak and think freely and share ideas with colleagues from different industry verticals.

 

At the Field Service News Symposium, multiple Think Tank groups will be running alongside each other, giving each of our members the opportunity to become part of the conversation, and at the end of the session the moderator of each group will give an executive summary of their group’s thoughts – so we can all take the learning from each of the discussions.

While the Think Tank sessions have always benefited from having an open approach to free-flowing conversation, where some of the best discussions are often those that occur when we go ‘off-piste’ a guideline agenda for each Tank Session is as follows:

With a focus on discussion-based problem solving at the Field Service Symposium, our Industry AMA’s (Ask Me Anything) sessions are designed to allow you to tackle the issues you are facing head-on and seek the advice of those who are genuine subject matter experts and have hands on experience working with service organisations like yours to improve their service operations and overcome consistent challenges we face in our industry. 

 

Prior to the event all symposium members are provided with the opportunity to outline the burning issues they want to discuss and you will be grouped with peers who are also facing the same challenges maximising your time with our industry experts. 

We are currently working with this year’s selected industry experts to confirm the headline topics they will be speaking on and this will be finalised in the coming weeks. Be sure to check back for further updates or if you are already registered to attend this year’s symposium make sure you are signed up to receive automatic notifications from your account page. 

On each day of the Field Service Symposium you will attend one of two Masterclass sessions. The purpose of these hour and a half long sessions is for you to work alongside your peers, while being guided by a subject matter expert to work through a three phased approach that will allow you to map out how you can establish a blueprint to take away with you that will give you the foundations to implement a critical project within your own service operation. 

 

Working in small groups of peers you will work through the process of: 

 

  • Identifying the current barriers to success your organisation faces
  • Outlining where your organisation would be in your ideal vision
  • Plotting the key steps your organisation needs to achieve this

 

We are currently working with this year’s Masterclass leaders to finalise their sessions and this will be finalised in the coming weeks. Be sure to check back for further updates or if you are already registered to attend this year’s symposium make sure you are signed up to receive automatic notifications from your account page. 

Our Crowd Think sessions bring the wisdom of the symposium to a powerful conclusion each day. As with the Think Tank sessions we will be grouped into small discussion groups. However, while the purpose of Think Tank sessions is to facilitate open and free-flowing discussion and thinking, in the CrowdThink session each group is given the task of coming up with three key ideas within a particular subset of a problem.

 

Whilst your group is brainstorming ideas on your set problem, the other groups are each working on their own subset of the same broader challenge. Therefore at the end of the session, with each group reporting back as a collective we will have tackled multiple facets of one over-riding challenge we face as an industry.

 

This year we will be focusing on one problem on each day of the Symposium and the broader challenges we shall tackling are:

Your two day agenda of productive discussions...

Tickets Now Included In FSN PRO+

Yes! FSN PRO+ members can attend the Field Service Symposium as part of members – but tickets are limited and will be issued on a first come first-sserved basis so make sure you register ASAP!
Have an active FSN PRO+ membership? Secure your ticket to Field Service Symposium 2023 now on this link before they run out! Yet to join? discover FSN PRO + on the button below!
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