Service Intelligence is the Future of Field Service
Service Intelligence is the future of field service and it’s the best way organizations can make laser-focused business decisions.
The Big Discussion: Artificial Intelligence and Field Service (part four)
The Big Discussion: Artificial Intelligence and Field Service. Part 4. In the Big Discussion we bring together a panel of industry experts...
The Big Discussion: Artificial Intelligence and Field Service (part three)
The Big Discussion: Artificial Intelligence and Field Service. Part 3. In the Big Discussion we bring together a panel of industry experts...
Overcoming the workforce shortage crisis with Artificial Intelligence
Overcoming the workforce shortage crisis with Artificial Intelligence The workforce shortage crisis is set to hurt companies of all sizes,...
AVAYA announce a new AI called AVA designed to enable service companies deliver better customer experience
Avaya has recently announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to...
European Commission awards Wiraya €2m to stimulate artificial intelligence innovation in Europe
Wiraya, a Marketing Technology firm based in Sweden which develops a Managed Mobile Customer Activation software, has been awarded €2...
How To Improve Your Field Service Management Software
Managing your workforce involves many moving pieces. In this article we look with the team at Aquant at how field service management software can help organizations process job orders, automate scheduling, keep track of service and repair tasks, manage customer service contracts, and more.
Our industry will only become more data driven and we need Artificial Intelligence to make it work
With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…
The Convergence of AI and Field Service Excellence
The eternal hunt for field service excellence has recently been bolstered by the rapid rise of Artificial Intelligence as a major tool in...
A Robotic Future: How to Choose an FSM AI Solution That Actually Works
Benjamin Fielding, Research Editor at CompareSoft, discusses how field service organisations can choose the right AI solution that’s most suitable for their operations.
