Konica Minolta’s Journey to Remote-as-a-Default
Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link
From Chaos to Resilience
As we move forwards into the new realities of a post-Covid-19 world Nick Frank outlines where we can find the resilience to not only rebuild, but improve…
Research – We Need to Give Far More Consideration to How We Incorporate Remote Services into Service Revenue Models
We Need to Give Far More Consideration to How We Incorporate Remote Services into Service Revenue Models
The varying sophistication of tools used for remote service delivery
The varying sophistication of tools used for remote service delivery
Interview: Understanding Remote Service and its Impact on Field Service. Ft. Evans Manolis and Gary York, Help Lightning (2021)
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Gary York and Evans Manolis to discuss remote service technology
Beyond the Headlines: ServiceMax and Scope AR Deliver Remote Service Assistance (2019)
Scott Montgomerie, Scope AR, and Gabriele Bodda, ServiceMax discuss the introduction of ScopeAR’s Augmented Reality tools within the ServiceMax FSM platform.
Service Intelligence: The Need for AI in Field Service
Tim Burge, Director, Aquant Discusses How Artificial Intelligence Is Revolutionising Field Service, Highlighting Where AI Provides Value In Service Operations
Field service engineers are becoming an increasingly scarce resource
While embracing new technologies such as AR and AI to drive productivity is desirable, the reality is that in the shadow of a very real ageing workforce crisis, doing so may be a matter of survival for many field service organisations…
Rapid Fire: Remote Service at Beckman Coulter Life Sciences
In this edition of rapid fire we explore the critical role of remote service and virtual reality in the future of field service…
The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 1
The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 1 In the first of a four-part series, we...
