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Digital Transformation, Feature, Service Strategy

Konica Minolta’s Journey to Remote-as-a-Default

Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link

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Feature, Service Leadership

From Chaos to Resilience

As we move forwards into the new realities of a post-Covid-19 world Nick Frank outlines where we can find the resilience to not only rebuild, but improve…

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Feature, FSN Research, Service Strategy

Comparative Analysis: Tools used that can drive improvements in customer satisfaction

Tools Used That Can Drive Improvements in Customer Satisfaction In the next in our series of comparative analyses across a global study and...

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Digital Transformation, Feature

The varying sophistication of tools used for remote service delivery

The varying sophistication of tools used for remote service delivery

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Digital Transformation, Feature

Rapid Fire: Remote Service at Beckman Coulter Life Sciences

In this edition of rapid fire we explore the critical role of remote service and virtual reality in the future of field service…

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Digital Transformation, Feature

Research – We Need to Give Far More Consideration to How We Incorporate Remote Services into Service Revenue Models

We Need to Give Far More Consideration to How We Incorporate Remote Services into Service Revenue Models

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Feature, Home

Field service engineers are becoming an increasingly scarce resource

While embracing new technologies such as AR and AI to drive productivity is desirable, the reality is that in the shadow of a very real ageing workforce crisis, doing so may be a matter of survival for many field service organisations…

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Premium Resources, Solutions Theatre

Service Intelligence: The Need for AI in Field Service

Tim Burge, Director, Aquant Discusses How Artificial Intelligence Is Revolutionising Field Service, Highlighting Where AI Provides Value In Service Operations

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Digital Symposium, Premium Resources

Interview: Understanding Remote Service and its Impact on Field Service. Ft. Evans Manolis and Gary York, Help Lightning (2021)

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Gary York and Evans Manolis to discuss remote service technology

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Feature, FSM Technology

The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 1

The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 1 In the first of a four-part series, we...

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