Research Debrief: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)
Kris Oldland and Mark Belenky digest the findings of a Field Service News Research study into workforce management challenges amongst field service companies.
Are Digital Transformation Initiatives Stalling?
When the conversation within field service turns to the value of asset data, invariably, we talk about digital transformation projects. However, the reality is that the overwhelming majority of such projects appear to be taking longer than anticipated and, at worst, failing.
Do we still have a supply chain hangover after the pandemic?
We focus on the impact the pandemic and subsequent lock-downs had on the global supply chain and ask if there are things we can do today to be prepared for such situations returning in the future.
Best of breed? Platform? Why not best-of-suite?
Mark Brewer, IFS, discusses how organizations and customers approach the perennial challenge of having an integrated best-of-breed or taking the risks of acquiring a platform and how we can move forward with a ‘best-of-suite’ approach.
Great technology is the empowering element, but people are always looking at the solution
Mark Brewer, IFS, and Kris Oldland discuss the way organizations look at ways to integrate new technologies into their service operations to drive efficiency.
Why the employee experience must be factored into modern FSM thinking
Mark Brewer, IFS, discussed why employee experience is important in FSM thinking and if field service is becoming a more vertically-focused industry.
Field Service Think Tank Sessions: Lone Working and Driver Safety
Whilst we are all of course trying to reduce ‘screen-time’ as much for productivity reasons as anything else, we mustn’t overlook the...
Field Service Think Tank Sessions: A Workplace Safety Culture
It’s a shift prompted by stringent regulation and legislation – particularly in the UK and Europe – and a desire to build health...
European Field Service Awards 2022 Winners: IFS – Best FSM Solution
Mark Brewer joins Kris Oldland to discuss their recent acknowledgment as Best FSM Solution at the European Field Service Awards 2022
What do our customers expect in terms of data use?
We turn our attention away from the internal challenges of data ownership and validity towards understanding how our customers expect us to use data to serve them better.
