Can we consider the era we are now in a true technological golden age?
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who’ve always been essential workers
Field Service is an industry that has always had essential workers, long before the pandemic
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who’ve always been essential workers
From Silicon Valley to the Po Valley. Is it Italy’s time to shine as a tech hub?
Paolo Bergamo, CEO, OverIT discusses why Italy could be ready to shine as a technology hub across Europe and beyond.
A New Cycle of Disruption and Servitization
What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months, although we were...
Elementor #50974
We’re bringing field service leaders together for meaningful discussions that can help us all drive our industry forward. Your place at...
OverIT Officially Launches Next-Gen 2022 Wave One
OverIT Next-Gen 2022 Wave One elevates your business by establishing a reliable and trusted customer service anywhere. Machine Learning...
Plotting a Path from Legacy Systems to 3.0
Plotting a Path from Legacy Systems to FSM 3.0 In the last feature from a recent white paper we published in partnership with OverIT, we...
Field service engineers are becoming an increasingly scarce resource
While embracing new technologies such as AR and AI to drive productivity is desirable, the reality is that in the shadow of a very real ageing workforce crisis, doing so may be a matter of survival for many field service organisations…
Our industry will only become more data driven and we need Artificial Intelligence to make it work
With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…
Quality Assurance: How Can You Ensure You Meet Service Excellence on Every Visit
There is little doubt that a great customer experience helps field service organisations move towards the goal of customer success and...