Quality Assurance: How Can You Ensure You Meet Service Excellence on Every Visit
There is little doubt that a great customer experience helps field service organisations move towards the goal of customer success and ultimately a profitable business. To this end, the importance of service excellence and quality assurance should be the goal of all field engineers on every visit. Technology will play an important role...
The Technology That Matters For the Future of Field Service
As we begin to emerge out of the pandemic the one significant positive that we can harness is the sustained focus on accelerating digital transformation within our industry. We have seen mass-adoption of remote service delivery and the leveraging of tools such as Augmented Reality and IoT to empower our field service engineers and...
Field Service News Live
5.10.22 -6.10.22 Edgbaston Stadium, UK Scroll down for more Field Service News Live 2022 October 5th & 6th 2022 | Edgbaston International Stadium | United Kingdom One stop shop for field service professionals to find the answers to the challenges they face. Features include a dedicated recruitment clinic, rugged hardware store,...
A New Cycle of Disruption and Servitization
What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months, although we were already on a path of development from one phase of our evolution to the next as an industry. In the first excerpt from a recent white paper we published in partnership …...
Plotting a Path from Legacy Systems to 3.0
Plotting a Path from Legacy Systems to FSM 3.0 In the last feature from a recent white paper we published in partnership with OverIT, we analyse the key aspects of migrating from a legacy system to a new FSM solution. There are two key aspects of migrating from a legacy system to a new solution. The …...
The Essential Guide to the Remote Assistance (2021)
The Essential Guide to the Remote Assistance (2021) For many organisations in the field service sector, prior to the arrival of the pandemic, the concept of remote service delivery was likely appealing, possibly even on their road map. However, for the majority of field service companies, remote service remained a part of a future that...
Video Report: Augmented Reality in Field Service: Demo & Presentation (2020)
Video Report: Augmented Reality in Field Service: Demo & Presentation (2020) Remote Assistance has moved from nice to have to essential technology in recent months due to the coronavirus pandemic and the need for zero-touch service delivery. In this exclusive presentation, we look at one of the leading solutions available in...
