Marc Tatarsky

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service (part three)

The Big Discussion: Artificial Intelligence and Field Service. Part 3. In the Big Discussion we bring together a panel of industry experts...

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service (part two)

The Big Discussion: Artificial Intelligence and Field Service. Part 2. In the Big Discussion we bring together a panel of industry experts...

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service

The Big Discussion: Artificial Intelligence and Field Service. Part 1. In the Big Discussion we bring together a panel of industry experts...

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Feature, FSM Technology

White Paper Overview: Making the move to mobility

White Paper Overview: Making the move to mobility Field service organisations have always embraced technology, and the rate at which...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Why Customer Success Matters

Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those...

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Digital Transformation, Feature, Service Strategy

Why alignment with the client is the most critical aspect of the customer success approach

In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment with the customer and a detailed understanding of the various goals within their organisation at the heart of the customer success model.

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