The Big Discussion: Artificial Intelligence and Field Service (part three)
The Big Discussion: Artificial Intelligence and Field Service. Part 3. In the Big Discussion we bring together a panel of industry experts...
The Big Discussion: Artificial Intelligence and Field Service (part two)
The Big Discussion: Artificial Intelligence and Field Service. Part 2. In the Big Discussion we bring together a panel of industry experts...
The Big Discussion: Artificial Intelligence and Field Service
The Big Discussion: Artificial Intelligence and Field Service. Part 1. In the Big Discussion we bring together a panel of industry experts...
White Paper Overview: Making the move to mobility
White Paper Overview: Making the move to mobility Field service organisations have always embraced technology, and the rate at which...
Think Tank Sessions: Why Customer Success Matters
Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those...
Why alignment with the client is the most critical aspect of the customer success approach
In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment with the customer and a detailed understanding of the various goals within their organisation at the heart of the customer success model.