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Think Tank Sessions

The Initial Operational Challenges of Covid-19

The Initial Operational Challenges of COVID-19 The impact of Covid-19 and the subsequent lockdowns across the world have become the backdrop to the world, perhaps not just in 2020 but for many, many years to come. In this Think Tank Session, hosted online as a result of the pandemic, we took some time to try …...

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Covid Recovery & New Normal, Digital Symposium, Premium Resources, Video Content

PANEL DISCUSSION: The Road to Recovery – EMEA Edition (2020)

Panel Discussion: The Road to Recovery – EMEA Edition (2020) Having brought the industry together when the pandemic first hit, Field Service News returned to once again help the industry unite as we planned recovery. Featuring: Kris Oldland, Editor-in-Chief, Field Service News, Jan van Veen, Founder, MoreMomentum, Nick Frank,...

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Covid Recovery & New Normal, Premium Resources, Think Tank Sessions, Written Content

Think Tank Sessions: Executive Briefing – Assessing the Impact of Covid-19 on the Field Service Sector (2020)

Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020) The impact of Covid-19 and the subsequent lockdowns across the world have become the backdrop to the world, perhaps not just in 2020 but for many, many years to come.   In this Think Tank Session, hosted online as a result of the...

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Covid Recovery & New Normal, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020)

Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020) The impact of Covid-19 and the subsequent lockdowns across the world have become the backdrop to the world, perhaps not just in 2020 but for many, many years to come.   In this Think Tank Session, hosted online as a result of the...

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Covid Recovery & New Normal, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

Think Tank Sessions: Executive Briefing -Reimagining our Relationship with our Customers (2020)

Think Tank Sessions: Executive Briefing -Reimagining our Relationship with our Customers (2020) The impact of Covid-19 and the subsequent lockdowns across the world have become the backdrop to the world, perhaps not just in 2020 but for many, many years to come.   In this Think Tank Session, hosted online as a result of the pandemic,...

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Digital Symposium, Digital Transformation, Premium Resources, Video Content

Video Report: Is data a fundamental building block of service excellence? (2019)

Video Report: Is data a fundamental building block of service excellence? (2019) We often hear that data is the new oil of the twenty-first century, but does that hold true within a field service context? In this in-depth session from 2019, featuring Cognito’s David Webb and Dave Bochenski as well as Konica Minolta Head of …...

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#FSN20, Feature, Leadership

#FSN20 – 20 pioneers driving field service forwards (2018)

20 pioneers driving field service forwards… The field service sector is one that has always bred innovation and ingenuity and in today’s business landscape, where boundaries are being continually pushed forward by radical new approaches to service delivery, empowered by a wave of exciting technologies, there has never been a...

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Digital Transformation, Feature, Service Strategy

The fundamental principles that must be applied to driving remote service adoption

We discuss the core principles of how Konica Minolta built an effective remote service as a default strategy as they transform their field service operations

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