e-Book: Transforming Customer and Employee Experience with Connected Field Service

Field service teams are facing whole new challenges to meet the needs and expectations of today’s connected customers.

 

Many organizations have traditionally classified field service as a cost center focused narrowly on the installation and maintenance of physical assets.

 

However, some companies are now looking at field service as a way to build revenue by delivering an outstanding customer experience (CX) that strengthens the customer relationship.

 

In this e-book we discuss how your business can revolutionize the way you manage service to deliver a faster, smarter, more personalized customer experience from end-to-end.

 

You’ll get key best practices for delivering connected field service for your customers, agents, dispatcher, and technicians.

This e-book, sponsored by Salesforce, is now available for a limited period on our FSN FREE subscription. If you are yet to subscribe to you can do so now in less than a minute and access this paper and all other content available on FSN FREE instantly.  

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