Artificial Intelligence as a tool for service triage (2020)

Mark Hessinger, Vice President, Global Customer Service, 3D Systems outlines how his organisation have harnessed the power of Artificial Intelligence in their service triage process .

 

3D Systems achieved this by implementing Aquant’s AI-powered triage tool and how this has created company-wide benefits including better parts inventory management, improved first-time-fix rates and overcoming the challenge of tribal knowledge leaving the organisation.

 

Areas of discussion include: 

 

  • The Key Driver for 3D Systems Adoption of AI, 
  • Are We Ready for 3D Printing in Field Service?
  • A New Approach to an Age Old Problem?
  • A tool for zero-touch?

The full length video is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in. Not yet subscribed? Get instant access to this paper and over 130 over resources for just £45/month. 

Unlock with FSN PRO

Artificial Intelligence as a tool for service triage (2020)

Mark Hessinger, Vice President, Global Customer Service, 3D Systems outlines how his organisation have harnessed the power of Artificial Intelligence in their service triage process .

 

3D Systems achieved this by implementing Aquant’s AI-powered triage tool and how this has created company-wide benefits including better parts inventory management, improved first-time-fix rates and overcoming the challenge of tribal knowledge leaving the organisation.

 

Areas of discussion include: 

 

  • The Key Driver for 3D Systems Adoption of AI, 
  • Are We Ready for 3D Printing in Field Service?
  • A New Approach to an Age Old Problem?
  • A tool for zero-touch?

The full length video is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘watch now’ button please make sure you are logged in. Not yet subscribed? Get instant access to this paper and over 130 over resources for just £45/month. 

Unlock with FSN PRO
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