Interview: Making the Blended Workforce an Effective Tool for Delivering Service Excellence. Ft. Chris Jessop, Ideal Boilers (2020)

As part of our series of interviews for the documentary the Blended Workforce and the New Normal Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Chris Jessop, Customer Services Director about their use of the blended workforce model across their field service operation.

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