Interview: Standardising Service Across a Dealership Network. Ft. Jamie Morais, Nissan
For any service organisation operating across a dealer network, consistency and continuity of service standards is crucial to the wider brand.
To find out more about what best-practice in this area looks like, Kris Oldland, Editor-in-Chief, Field Service News talks to Jamie Morais, Regional General Manager – Aftersales & Dealer Development, APAC, and Oceania, Nissan about how to achieve a consistent level of service across a dealership network and about how Nissan has adapted their approach to service during the pandemic.
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