Interview: Understanding Why Your Digital Transformation Project Is Failing, Ft. Kevin Brown, HSO (2023)

Interview: Understanding Why Your Digital Transformation Project Is Failing, Ft. Kevin Brown, HSO (2023)

Multiple data sources are all reporting the same thing, somewhere between two-thirds and three-quarters of digital transformation projects are failing to deliver the predicted return-on-investment.

 

At the this year’s Field Service Symposium HSO’s Kevin Brown, a digital transformation specialist, hosted a series of Ask Me Anything session across two intense days of conversation. 

 

Now in this exclusive Field Service News 45-minute insight-packed interview, Brown outlines the most common themes of those discussions and offers his guidance on avoiding common pitfalls.

 

Watch the video now to discover: 

 

  • Why where you start your digital transformation is key to success
  • The difference between external and internal digital transformation
  • How we must not lose sight of customer needs during digital transformation
  • Is poor change management stifling your digital transformation?
  • What is the field of dreams failure for digital transformation?
  • Why you must innovate rather than replicate with your digital transformation

 

 

Watch the trailer for this interview below: 

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This full 45-minute discussion is available for FSN PRO members and also for a limited period for FSN FREE members, which you can access on the green button below. If you cannot see the button please make sure you are logged in for access this content. 

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