Interview: Understanding Why Your Digital Transformation Project Is Failing, Ft. Kevin Brown, HSO (2023)

Interview: Understanding Why Your Digital Transformation Project Is Failing, Ft. Kevin Brown, HSO (2023)

Multiple data sources are all reporting the same thing, somewhere between two-thirds and three-quarters of digital transformation projects are failing to deliver the predicted return-on-investment.


At the this year’s Field Service Symposium HSO’s Kevin Brown, a digital transformation specialist, hosted a series of Ask Me Anything session across two intense days of conversation. 


Now in this exclusive Field Service News 45-minute insight-packed interview, Brown outlines the most common themes of those discussions and offers his guidance on avoiding common pitfalls.


Watch the video now to discover: 


  • Why where you start your digital transformation is key to success
  • The difference between external and internal digital transformation
  • How we must not lose sight of customer needs during digital transformation
  • Is poor change management stifling your digital transformation?
  • What is the field of dreams failure for digital transformation?
  • Why you must innovate rather than replicate with your digital transformation



Watch the trailer for this interview below: 

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