Discussion: Key Benchmarks for Expert Field Service Management ft. Sidney Lara (2023)
Do you want to better understand the key metrics in your field service organisation that can allow you to drive greater service efficiency?
In this exclusive in-depth discussion between two of the field service sector’s leading thinkers, Field Service News’ Kris Oldland and Sidney Lara, Service Principal Aquant, the two reflect on the trends of a breathtaking benchmarking study that evaluates over 16.2 million service interactions across 125,000 field service technicians worth over $8.1 Billion in total service costs.
Oldland and Lara walk through the trends this exceptional study revealed offering their own expert analysis to add further depth to the insights contained in the study.
FSN PRO members can watch this full discussion now which includes:
- How field service efficiency will be key to navigating our way through inflation
- Industry wide data on first-time-fix and mean-time-to-repair rates
- Why cost per resolution is a key indicator for service operations but also an important tool in service sales
- The reason why the gap between your best and worst performing technicians is an important indicator of overall service success
- Why the skills shortage in field service is becoming increasingly expensive for poor performing organisations.
Discussion: Key Benchmarks for Expert Field Service Management ft. Sidney Lara (2023)
Do you want to better understand the key metrics in your field service organisation that can allow you to drive greater service efficiency?
In this exclusive in-depth discussion between two of the field service sector’s leading thinkers, Field Service News’ Kris Oldland and Sidney Lara, Service Principal Aquant, the two reflect on the trends of a breathtaking benchmarking study that evaluates over 16.2 million service interactions across 125,000 field service technicians worth over $8.1 Billion in total service costs.
Oldland and Lara walk through the trends this exceptional study revealed offering their own expert analysis to add further depth to the insights contained in the study.
FSN PRO members can watch this full discussion now which includes:
- How field service efficiency will be key to navigating our way through inflation
- Industry wide data on first-time-fix and mean-time-to-repair rates
- Why cost per resolution is a key indicator for service operations but also an important tool in service sales
- The reason why the gap between your best and worst performing technicians is an important indicator of overall service success
- Why the skills shortage in field service is becoming increasingly expensive for poor performing organisations.