White Paper: The 2020 Service Intelligence Benchmark Report (2020)
This data report published by Aquant, now available at Field Service News, uncovers how field service organizations and their workforce (really) measure up, and provide an analysis of how to use hidden KPI data to cut service costs and improve delivery.
What’s the cost of not fully understanding your service organization’s performance?
With this question in mind, Aquant’s data sleuths analyzed service records from more than 50 leading organizations, looking at the data with an eye towards how to improve service delivery.
The team at Aquant crunched the numbers and mapped out how the skill level of the workforce on an individual and organizational level impacts service delivery.
In this white paper, we provide an analysis of field service KPIs and the state of the workforce skills gap that exists between the highest and lowest performers within each organization.
Included within this paper are:
- Why Service Leaders Need to Think About Standard KPIs in New Ways
- What KPI Measurement Does and Doesn’t Tell Us
- An Industry Snapshot – Service KPIs by the Numbers
- and more…
This white paper is currently available exclusively to all FSN PRO members. Subscribe today to have instant access our industry-leading library with over 130 resources, 70+ hours of in-depth conversation and our FSN Education Masterclass courses.
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