Tag: academia

Digital Transformation, Feature, Service Strategy

How Can We Define Advanced Services

Digital, meet service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centered around servitization, digitalization, and service marketing....

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Digital Transformation, Feature

Asset data comes from more sources than just IoT

Asset data comes from more sources than just IoT Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax as the two discuss the role of asset data in anticipation of a major research study undertaken by Field Service News Research in partnership with ServiceMax.   In this excerpt...

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Digital Transformation, Feature, Service Strategy

Just How Big is Big Data for Field Service Operations?

Too Big? Big Enough? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centered around servitization, digitalization, and service marketing.  ...

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Digital Transformation, Feature, Service Strategy

Why Digitalisation Further Emphasises the Importance of Outside-In Thinking

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centered around servitization, digitalization, and service marketing.   During the...

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Digital Transformation, Feature, Service Strategy

The Close Relationship Between Servitization and Digitalisation

Digital, meet service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centered around servitization, digitalization, and service marketing....

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Digital Transformation, Feature, Service Strategy

Conflict and Resolution Around Data Ownership

Who owns what data when? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centered around servitization, digitalization, and service marketing....

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Digital Transformation, Feature, Service Strategy, Trending

Echoes Across Servitization and Digitalisation

Digitalization and Servitization must be truly aligned Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centered around servitization,...

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Feature, Service Strategy

Distilling the Learning of Servitization from Recent Academic Studies

Academia and industry must drive each other towards excellence Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centered around servitization,...

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Digital Transformation, Feature, Home Page, Service Strategy, Trending

Digitalisation and Rethinking Field Service Delivery

Rethinking service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centered around servitization, digitalization, and service marketing....

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Feature, Service Strategy, Analysis

The Difference between Customer Satisfaction, Customer Experience and Customer Success

Is customer success the natural evolution of customer satisfaction? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with CERS, at Hanken School of...

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