Tag: AQUANT

Premium Resources

e-Book: 5 KPIs Service Leaders Need to Measure in 2022

Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’

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Digital Transformation, Feature, Home Page

Aquant Expands Offering of Service Hero App for Technicians Who Service Commercial Kitchen Appliances

Aquant expands its Service Hero™ product line to enable food service technicians to resolve commercial kitchen appliance issues in real-time, while becoming experts in all major commercial kitchen appliances and brands. Aquant, a service intelligence platform that gives service leaders, technicians and teams the most vital information...

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Digital Transformation, Feature, Home Page

From Employee Engagement to a Customer-First Mindset: Lessons from Ortho Clinical Diagnostics’ Technical Solutions Lead

What does it take to make customer experience a top priority in today’s service industry? Aquant has launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences.  Recently, we sat down with Linda Tucci to talk about “a...

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Feature, Service Operations

How to Look Beyond KPIs

How to Look Beyond KPIs In a recent comprehensive data report, now available at Field Service News, Aquant analyzed how medical device service organizations and their workforce measured up against industry benchmarks and explored service performance from a customer perspective. In this new feature, we discuss how KPIs limit business and...

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Digital Transformation, Digital Transformation, Analysis, Feature, Service Operations

Medical Service Benchmarks Across 5 Key KPIs

Medical Service Benchmarks Across 5 Key KPIs In a recent comprehensive data report, now available at Field Service News, Aquant analyzed how medical device service organizations and their workforce measured up against industry benchmarks and explored service performance from a customer perspective. In this new feature, we look in-depth...

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Feature, Service Operations

How Medical Device Service Organizations and Their Workforce Measure Up Against Industry Benchmarks

How Medical Device Service Organizations and Their Workforce Measure Up Against Industry Benchmarks In a recent comprehensive data report, now available at Field Service News, Aquant analyzed how medical device service organizations and their workforce measured up against industry benchmarks and explored service performance from a...

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FSM Technology, Premium Resources

Measure What Matters: Aquant’s 2022 Medical Device Service Benchmark Report

Aquant’s 2022 Service Intelligence Benchmark Report for the Medical Device Industry An analysis of field service performanceand customer satisfaction in a year of talentshortages, COVID service pivots, and shiftingcustomer demands. Today’s medical device service is not in line with customer expectations… Do you want to...

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Digital Transformation, Feature, FSM Technology

Quality Assurance: How Can You Ensure You Meet Service Excellence on Every Visit

There is little doubt that a great customer experience helps field service organisations move towards the goal of customer success and ultimately a profitable business. To this end, the importance of service excellence and quality assurance should be the goal of all field engineers on every visit. Technology will play an important role...

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Digital Transformation, Feature, FSM Technology

The Technology That Matters For the Future of Field Service

As we begin to emerge out of the pandemic the one significant positive that we can harness is the sustained focus on accelerating digital transformation within our industry.  We have seen mass-adoption of remote service delivery and the leveraging of tools such as Augmented Reality and IoT to empower our field service engineers and...

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Digital Transformation, Feature

How to Solve Customer Experience Gaps, Plus Other Key Findings From the Aquant 2022 Benchmark Report

The last two years were extremely difficult for the service industry—and not just because of the pandemic. While COVID-19 played a role in exacerbating the issues, service providers also faced workforce labor shortages, harder-to-diagnose equipment, and a widening knowledge gap among technicians But, according to data analyzed in...

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