Tag: Asset Data

Feature, Service Strategy

Digital Services and New Digital-First Customer Experiences

Digital Services and New Digital-First Customer Experiences As we continue our serialisation of this excellent white paper published by...

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Digital Transformation, Feature

Connected Field Service: IoT and Improving Customer Success

Connected Field Service: IoT and Improving Workforce Management As we have already seen so far in this paper, each of the three pillars of...

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Uncategorized

Connected Service : From Reactive to Dynamic Collaborative Resolution

White Paper: Connected Service – From Reactive to Dynamic Collaborative Resolution Written by: Aly Pinder, Program Director, Service...

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Feature

High Level Business Priorities in Field Service and Customer Service

Do you have your priorities in order to delight customers? Organizations are at an inflection point when it comes to the service...

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Digital Transformation, Feature

Connected Field Service: IoT and Improving Workforce Management

Connected Field Service: IoT and Improving Workforce Management Having identified how embracing IoT from an asset management approach can...

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Digital Transformation, Feature

Do we need to connect legacy assets to IoT?

Do we need to connect legacy assets to IoT? Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product...

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Digital Transformation, Feature

Are we ready for IoT 2.0?

Are we ready for IoT 2.0? A study by Field Service News Research in 2021 revealed that the field service sector, has now firmly embraced...

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Digital Transformation, Feature

Moving asset data across an organisation

Moving asset data across an organisation Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer,...

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Digital Transformation, Feature

The tale that asset data can tell is a compelling and important one

The tale that asset data can tell is a compelling and important one Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit...

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Digital Symposium, Premium Resources

Interview: Digital Transformation and the Democratization of Service Excellence Ft. Bulent Cinarkaya & Tasker Generes, ServiceNow

Kris Oldland is joined on the Digital Symposium by Tssker Generes and Bulent Cinarkaya of ServiceNow to discuss digital transformation in field service

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