The Critical Role of Analytics in 2019
One Step Ahead… Steve Mason from FieldAware outlines the importance of technology evolution in your service offering. As a company’s overall field service maturity evolves, one way to move operational …...
Digital Transformation, Feature
April 2, 2019
One Step Ahead… Steve Mason from FieldAware outlines the importance of technology evolution in your service offering. As a company’s overall field service maturity evolves, one way to move operational …...
Program Director, Service Innovation & Connected Products, IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
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