Tag: COVID-19

Feature, Leadership, Service Operations

What Can We Take from the Pandemic Forward into the New Normal of Field Service?

What Can We Take from the Pandemic Forward into the New Normal of Field Service? In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best …...

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Think Tank Sessions, Analysis

The Biggest Immediate Change we will see in the Aftermath of Covid-19

The Biggest Immediate Change we will see in the Aftermath of Covid-19 The language around the impact of the Covid-19 crisis has been dramatic. However, it is nothyperbolic, this really has been a once in a generation scenario that has shaken much of whatwe knew to it’s very deepest roots. However, within every crisis comes …...

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Feature, Service Strategy, Analysis

The Difference between Customer Satisfaction, Customer Experience and Customer Success

Is customer success the natural evolution of customer satisfaction? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with CERS, at Hanken School of...

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Digital Transformation, Feature, Home Page

How the Pandemic Has Changed the Approach to Digital Adoption for Companies and Customers

Digital Transformation is at the heart of the new normal Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the UK working for...

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Digital Transformation, Analysis, Feature

Successful Digital Transformation: Learning From Failures

Fail fast falling forward Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the UK working for organizations such as HP, the...

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Feature, Service Operations, Trending

Is Now the Time to Re-evaluate the Key Performance Indicators of Your Company?

Are you measuring the wrong metrics? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the UK working for organizations such...

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Feature, Service Operations, Trending

The Difference Between Effectiveness and Utilisation

Do you track engineer effectiveness? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the UK working for organizations such...

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Feature, Service Strategy, Editor's Pick

What Are The Core Fundamentals of Great Service?

Does great service ever change? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the UK working for organizations such as HP,...

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Digital Transformation, Feature

How Companies Can Achieve Successful Service Delivery in the New Normal

How Companies Can Achieve Successful Service Delivery in the New Normal Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the...

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Feature, Leadership, Analysis

Is It Better to Light a Candle Than to Curse the Darkness?

Dave Hart, Managing Partner of Field Service Associates, highlights the importance of benchmarking your business against your competitors to fully understand if your strategy and plans are working. I have to say for almost 18 months now I have been an avid watcher of the news with particular interest in seeing the daily coronavirus...

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