Tag: COVID-19

Feature, FSN Research, Trending, Home Page, Trending

Did the pandemic kill servitization or make it inevitable?

In this feature from a recent FSN Research paper, sponsored by HSO, we look in-depth at the role of servitization after the pandemic.

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Feature, FSN Research, Analysis

Servitization in a post pandemic world

In the first feature from a recent FSN Research paper, published in partnership with HSO, we look at the role of servitization in the post-pandemic world.

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Feature, Home Page, Analysis, Service Operations, Analysis

Why Do Some Service Organisations Have That Spark of Ingenuity in their DNA?

Why Do Some Service Organisations Have That Spark of Ingenuity in their DNA? In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity …...

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Digital Transformation, Analysis, Feature, Service Operations

Is Transparency the Key Factor in Establishing Genuine Partnership-Based Relationships?

Is Transparency the Key Factor in Establishing Genuine Partnership-Based Relationships? In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of …...

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Digital Transformation, Digital Transformation, Analysis, Feature

Why Digital Transformation Is Continuous Improvement Methodology

Chris Craggs, CEO of MCFT, discusses digital transformation and outlines how the solution his company developed is based both on customer needs and operational needs.

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Feature, Home Page, Analysis, Leadership, Service Operations

Bringing a Team Together in the Most Challenging of Times

Bringing a Team Together in the Most Challenging of Times In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of …...

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Feature, FSM Technology, FSM Technology, Editor's Pick, Home Page, Analysis

Harnessing digital and mobile solutions to benefit business in a post-pandemic world

Fred Kao, CEO Twinhead International, the company behind Durabook, identifies the key digitisation trends that accelerated due to the pandemic.

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Digital Transformation, Feature

How will regulations drive digital transformation requirements for field service companies?

For us in the field service sector, there are many areas of regulation and governance that we must be aware of including GDPR, Right to Repair, ESG and DEI. Does this change how we should approach our continuing adoption of technology?

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Feature, Leadership, Service Operations

Making our Field Technicians Feel Comfortable and Safe at Work

Alan Holt discusses the challenges of keeping field technicians safe during the pandemic and how communicating with his team has been crucial during these difficult times.

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Feature, Leadership, Service Operations, Service Operations, Editor's Pick

Is There a Secret Ingredient in the Fujifilm corporate DNA?

Is There a Secret Ingredient in the Fujifilm corporate DNA? In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of …...

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