Tag: Covid19

News, Service Operations

Festive Food Ferried by Fleets: Food Retailers Rise to The Challenge of Deliveries in Run Up to Christmas

UK small and medium sized food businesses are feeling the pressure for customer deliveries in the lead up to Christmas, according to new research released by Vimcar.  Over half of those surveyed have experienced an increased demand for food deliveries in the lead up to Christmas compared with the last two...

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Feature, Service Strategy

5 Enemies of Growth – What is Hitting Field Service Firms Hard?

5 Enemies of Growth: What is Hitting Field Service Firms Hard? In this third feature of a series of excerpts from a recent white paper published by BigChange, we analyse the key issues that hit field service businesses in the past 12 months. Despite rapid growth, businesses with field-based teams reported three key issues that …...

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Feature, Leadership, Trending

Mental Health: Understanding the Change Curve we are all Going Through

We are all living in completely unknown times. The past couple of months has seen so many changes to the way that we work, rest and play; none of which we would have realised would have such profound effects on us all. For people in services, it has been extreme beyond all measure explains Martin …...

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Feature, Leadership, Trending

An Open Letter to the Field Service Sector

An Open Letter to the Field Service Sector Kris Oldland, Editor-in-Chief and Founder of Field Service News has expressed his thinking behind why it is so vital that the Field Service Expo 2020 goes ahead citing the pivotal role he believes field service will play in rebuilding the economy and the urgent need for the …...

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Feature, Leadership

Benefits of the Rapid Evolution We’ve All Endured

In this highlight form the Field Service Podcast, Kevin Green, former CEO of the Recruitment and Employment Confederation and Kris Oldland, Editor-in-Chief, Field Service News focus on the potential upside of the crisis we’ve all faced together during the global lockdown as they ask if at the end of all this hardship we could in...

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Five P’s to Post-Covid Service Resilience

Martin Summerhayes offers a take on the five P’s business acronym that could help service directors when they switch their infrastructure back on. Before you jump to a different conclusion, the five P’s in the title is not the normal phrase that many of you know (poor planning, promotes poor performance!). As we are all …...

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Feature, Leadership

A Prescription for Field Service Leaders

The world that we entered into at the start of 2020 is a very different one to the one we inhabit today. The Covid-19 novel coronavirus pandemic that brought national borders crashing down as we entered into a global lockdown has seen to that. Michael Blumberg assesses the situation outlines the challenges ahead and explains …...

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Feature, Leadership

From Chaos to Resilience

As we move forwards into the new realities of a post-Covid-19 world Nick Frank outlines where we can find the resilience to not only rebuild, but improve…

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#FSN20, Feature, Leadership

Understanding Leadership during a crisis

Understanding Leadership during a crisis The Covid-19 pandemic is changing everything. It means we have to adapt to a new way of working and a new way of delivering service. Core to this is robust leadership, which itself is changing in the midst of the pandemic. We consult some of the FSN20 to find out …...

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