Tag: Customer Experience

FSM Technology, News

Syncron Launches the First Contract Price Solution with Risk Assessment for Aftermarket Service Sales

Syncron has announced the launch of Syncron Contract Price™, the world’s first purpose-built solution for pricing aftermarket service contracts and mitigating financial risk associated with service variability.    As part of Syncron’s continued streak of innovation since its merger with Mize, Syncron Contract Price uses...

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News, Service Operations

Syncron to Help Optimize Service Parts Inventory and Enhance Customer Experience Across Sophisticated Dealer Network

Syncron today announced that Ford Motor Company has extended its relationship with Syncron to streamline and optimize the service parts inventory for its network of more than 3,000 dealers in the United States. Syncron’s leading inventory intelligence and advanced optimization technology in use today, helps its clients be on track to...

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Uncategorized

Benchmarking Report: 2022 Service Intelligence Report

Benchmarking Report: 2022 Service Intelligence Report Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer...

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Digital Transformation, Feature

Measure What Matters

Is Your Organisation in Tune With Customer Expectations? Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer...

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Digital Transformation, Analysis, Feature, Service Operations, Analysis

Look Beyond your KPIs

Will the Skills Gap impact your business? Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer demands. In this...

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Digital Transformation, Trending, Feature

Is Your Organisation in Tune With Customer Expectations?

Is Your Organisation in Tune With Customer Expectations? In this article, we discuss the findings of Aquant’s 2022 Service Intelligence Benchmark Report and look at some key observations about service performance from the customer’s perspective… The last two years were extremely difficult for the service industry—and...

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Digital Transformation, Trending, Feature

Service Benchmarks Across 5 Key KPIs

What do your KPIs not tell you? Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer demands…   In...

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Feature, Service Operations, Trending

Depot Repair: Bringing the Customer Experience Full Circle

Durable goods manufacturers have long played a part in the circular business economy, placing particular emphasis on improving productivity and streamlining reverse logistic supply chain processes to achieve time- and cost-saving benefits. While a laser focus on operational efficiency is important in reverse logistics, it doesn’t...

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