Tag: Customer Experience

Feature, Service Strategy, Service Strategy, Editor's Pick

How Connected Field Service Can Transform Customer Experience

In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.

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Resources, FSN Free

e-Book: Transforming Customer and Employee Experience with Connected Field Service

e-Book: Transforming Customer and Employee Experience with Connected Field Service Field service teams are facing whole new challenges to meet the needs and expectations of today’s connected customers. Many organizations …...

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FSM Technology, News

Syncron Launches the First Contract Price Solution with Risk Assessment for Aftermarket Service Sales

Syncron has announced the launch of Syncron Contract Price™, the world’s first purpose-built solution for pricing aftermarket service contracts and mitigating financial risk associated with service variability.    As part …...

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News, Service Operations

Syncron to Help Optimize Service Parts Inventory and Enhance Customer Experience Across Sophisticated Dealer Network

Syncron today announced that Ford Motor Company has extended its relationship with Syncron to streamline and optimize the service parts inventory for its network of more than 3,000 dealers in …...

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Digital Transformation, Analysis, Feature, Service Operations, Analysis

Look Beyond your KPIs

Will the Skills Gap impact your business? Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field …...

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Digital Transformation, Trending, Feature

Is Your Org in Tune With Customer Expectations? Probably Not—and We’ll Explain Why

Is Your Org in Tune With Customer Expectations? Probably Not—and We’ll Explain Why In this article, we discuss the findings of Aquant’s 2022 Service Intelligence Benchmark Report and look at some key …...

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Feature, Service Operations, Trending

Depot Repair: Bringing the Customer Experience Full Circle

Durable goods manufacturers have long played a part in the circular business economy, placing particular emphasis on improving productivity and streamlining reverse logistic supply chain processes to achieve time- and …...

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Digital Transformation, Trending, Feature

Service Benchmarks Across 5 Key KPIs

Service Benchmarks Across 5 KPIs Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance …...

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Digital Transformation, Feature

Measure What Matters

Measure What Matters Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer …...

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Feature

Benchmark Report: 2022 Service Intelligence Report

Benchmark Report: 2022 Service Intelligence Report Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service …...

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