Returns Are Killing Your Margins – And You’re Making It Worse
Returns are the dirty secret of e-commerce—clogging up warehouses, slashing margins, and frustrating customers. But what if you’ve been thinking about them all wrong? Here’s how the smartest brands are flipping the script.
How IoT is Revolutionizing Field Service: Real-Time Diagnostics & Faster Response
IoT is reshaping field service, shifting from reactive repairs to real-time diagnostics and predictive maintenance. With smarter monitoring and AI-driven insights, businesses can cut downtime, boost efficiency, and elevate customer experiences.
How Predictive Analytics is Reshaping Aftermarket Loyalty – Forever
Predictive analytics is reshaping aftermarket services, shifting from reactive to proactive strategies. Learn how AI-driven insights boost customer loyalty and trust.
Embracing Mobile-First Technology to Enhance Field Service Workflows
With mobile solutions, field service teams resolve tasks faster, communicate better, and deliver smoother customer experiences.
White Paper: The AI Advantage: Transforming Customer Experiences in Field Services (2024)
White Paper: The AI Advantage: Transforming Customer Experiences in Field Services (2024) In the field service sector, organisations...
How Connected Field Service Can Transform Customer Experience
In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.
e-Book: Transforming Customer and Employee Experience with Connected Field Service
e-Book: Transforming Customer and Employee Experience with Connected Field Service Field service teams are facing whole new challenges to...
Syncron Launches the First Contract Price Solution with Risk Assessment for Aftermarket Service Sales
Syncron has announced the launch of Syncron Contract Price™, the world’s first purpose-built solution for pricing aftermarket service...
Syncron to Help Optimize Service Parts Inventory and Enhance Customer Experience Across Sophisticated Dealer Network
Syncron today announced that Ford Motor Company has extended its relationship with Syncron to streamline and optimize the service parts...
Look Beyond your KPIs
Will the Skills Gap impact your business? Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at...
