Tag: Customer Relations

Digital Symposium, Premium Resources, Resources, FSN Free, Video Content

Panel: Transforming customer and employee experience through connected field service

Kris Oldland, Editor-in-Chief, Field Service News, talks to Rob Ballantyne & Dan Oldridge, Salesforce about connected field service & customer experience

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Digital Symposium, Premium Resources

Think Tank Sessions Debrief: Defining Customer Success in the Field Service Sector

Kris Oldland, Marc Tatarsky and Steve Mason reflect on the key themes from a series of Field Service News Think Tank sessions on customer success.

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Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

Think Tank Sessions: Defining Customer Success (2022)

Think Tank Sessions: Defining Customer Success in Field Service This paper is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘read now’ …...

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Digital Symposium, Premium Resources, Research, Video Content

Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021)

Part two of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal of the Field Service Sector

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Covid Recovery & New Normal, Digital Symposium, Digital Transformation, Premium Resources, Research

Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part one (2021)

Part one of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal of the Field Service Sector

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Covid Recovery & New Normal, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

Think Tank Sessions: Executive Briefing -Reimagining our Relationship with our Customers (2020)

Think Tank Sessions: Executive Briefing -Reimagining our Relationship with our Customers (2020) This paper is available exclusively for FSN PRO members. If you are already a member and cannot see …...

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Digital Symposium, Premium Resources

COVID Emergency Sessions: Customer-Centricity is Key (2020)

Kris Oldland, Field Service News talks to Nick Frank and Harald Wasserman about the importance of customer centricity in our operations during the pandemic.

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