Dan Snowden and Max Dinser of HSO join the Field Service News Digital Symposium to reflect on an AMA session focused on technology and service strategy in the field service industry.
Program Director, Service Innovation & Connected Products, IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
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