Think Tank Sessions: Digitalization and Disruption (Debrief)
Think Tank Sessions: Digitalization and Disruption (Debrief Session) (2022) The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way...
#FSN20: Rajat Kakar – Technology is no longer holding back service evolution
#FSN20: Technology is no longer holding back service evolution (2022) The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Rajat Kakar, Senior Vice President, QuickWorks. Prior to joining Quickworks, Kakar had become...
#FSN20: Patrick Jansen – Data, Disruption, Turbines and People
#FSN20: Patrick Jansen – Data, Disruption, Turbines and People (2022) The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr, Jansen...
Think Tank Sessions: Digitalization and Disruption (EMEA Edition)
Think Tank Sessions: Executive Briefing – Digitalization and Disruption (EMEA Edition) (2022) The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Even now, we are still only just beginning to exit the grips of...
Think Tank Sessions: Digitalization and Disruption (APAC Edition)
Think Tank Sessions: Executive Briefing – Digitalization and Disruption (APAC Edition) (2021) The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Even now, we are still only just beginning to exit the grips of...
White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021)
White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021) Customer success: the simple evolution of customer satisfaction, or is it something more? There has been much talk in recent years about the importance of customer satisfaction and ensuring customer success. However, what exactly do we mean by customer...
Think Tank Sessions: Executive Briefing – Servitization: Challenge and Opportunity (2020)
Think Tank Sessions: Executive Briefing – Servitization: Challenge and Opportunity (2020) Servitization is a topic that we have watched evolve from a discussion tucked away inside streams with a handful of attendees at industry conferences to the dominant topic that sits at the heart of many keynote presentations given in front of...
ThinkTank Debrief: Digitalization, Servitization, Recovery (2020)
ThinkTank Debrief: Digitalization, Servitization, Recovery (2020) To try to make sense of the rapid change the pandemic has brought to our industry, Field Service News hosted a series of Think Tank sessions, here we dissect those discussions and unpack all the insight from hours of conversations with senior field service leaders. In the...
PANEL DISCUSSION: The Road to Recovery US Edition (2020)
PANEL DISCUSSION: The Road to Recovery US Edition (2020) During the height of the pandemic, Field Service News brought together a series of panelists for a weekly series of collaborative discussions as to how we find the road to recovery. In discussion are: Ron Zielinski, Coherent, Kevin Starr ABB, Gyner Ozgul, SmartCare, Dave Appert,...
PANEL DISCUSSION: The Road to Recovery – EMEA Edition (2020)
Panel Discussion: The Road to Recovery – EMEA Edition (2020) Having brought the industry together when the pandemic first hit, Field Service News returned to once again help the industry unite as we planned recovery. Featuring: Kris Oldland, Editor-in-Chief, Field Service News, Jan van Veen, Founder, MoreMomentum, Nick Frank,...
