Tag: DEI

Feature, Service Leadership, Service Operations

The importance of connecting with our field service techs

The importance of connecting with our field service techs When we consider that, as an industry, we are facing a global workforce shortage,...

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Feature, Service Leadership, Service Operations

Is it the business’s role to assign mentors?

Is it the business’s role to assign mentors? When we consider that, as an industry, we are facing a global workforce shortage,...

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Feature, Service Leadership, Service Operations

How do we encourage women into engineering

The business case for fixing gender equality When we consider that, as an industry, we are facing a global workforce shortage, tackling the...

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Feature, Service Leadership, Service Operations

The business case for fixing gender equality

The business case for fixing gender equality When we consider that, as an industry, we are facing a global workforce shortage, tackling the...

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Feature, Service Leadership, Service Operations

How can we improve our approach to overcoming bias in STEM

How can we improve our approach to overcoming bias in STEM? When we consider that, as an industry, we are facing a global workforce...

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#FSN20, Analysis, Feature, Home, Service Strategy

Understanding the impact of unconscious bias towards a brand

Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may be at play when potential customers consider our brand.

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#FSN20, Analysis, Feature, Home, Service Operations

Is infrastructure the biggest barrier to widespread adoption of electric vehicles?

Is infrastructure the biggest barrier to widespread adoption of electric vehicles? The #FSN20 is Field Service News’ annual...

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#FSN20, Feature, Service Leadership

Can we teach true leadership?

Can we teach true leadership? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within...

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#FSN20, Analysis, Feature, Service Operations

What is the biggest barrier to retention of an engineering workforce?

What is the biggest barrier to retention of an engineering workforce? The #FSN20 is Field Service News’ annual celebration of...

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#FSN20, Feature, Service Operations

How do we tackle diversity within our field engineering workforce?

How do we tackle diversity within our field engineering workforce? The #FSN20 is Field Service News’ annual celebration of...

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