Tag: Diversity

#FSN20, Analysis, Feature, Home, Service Strategy

Understanding the impact of unconscious bias towards a brand

Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may be at play when potential customers consider our brand.

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#FSN20, Analysis, Feature, Home, Service Operations

Is infrastructure the biggest barrier to widespread adoption of electric vehicles?

Is infrastructure the biggest barrier to widespread adoption of electric vehicles? The #FSN20 is Field Service News’ annual...

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#FSN20, Feature, Service Leadership

Can we teach true leadership?

Can we teach true leadership? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within...

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#FSN20, Analysis, Feature, Service Operations

What is the biggest barrier to retention of an engineering workforce?

What is the biggest barrier to retention of an engineering workforce? The #FSN20 is Field Service News’ annual celebration of...

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#FSN20, Feature, Service Operations

How do we tackle diversity within our field engineering workforce?

How do we tackle diversity within our field engineering workforce? The #FSN20 is Field Service News’ annual celebration of...

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#FSN20, Analysis, Feature, Service Operations

Attracting a new generation into the world of engineering

Attracting a new generation into the world of engineering The #FSN20 is Field Service News’ annual celebration of excellence,...

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Digital Symposium, Premium Resources

#FSN20: Sarah Brettle – Building a better future for our customers, our employees and our bottom line

Chris Hird is joined by Sarah Brettle a member of the 2021/2022 #FSN20 our group of leaders and innovators driving the field service sector forward

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#FSN20, Analysis, Feature, Service Operations

Working towards inclusivity and diversity within an engineering workforce

Working towards inclusivity and diversity within an engineering workforce The #FSN20 is Field Service News’ annual celebration of...

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Digital Symposium, Premium Resources

#FSN20: Patrick Jansen – Data, Disruption, Turbines and People

Chris Hird is joined by Patrick Jansen a member of the 2021/2022 #FSN20 our group of leaders and innovators driving the field service sector forward

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Managing the Field Workforce, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

ThinkTank Sessions: Disruption, Development and Diversity in field service (2017)

Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2017) Add to Your Personal Library (0) Click...

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