Tag: Diversity

#FSN20, Analysis, Feature, Home Page, Trending, Service Strategy

Understanding the impact of unconscious bias towards a brand

Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may be at play when potential customers consider our brand.

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#FSN20, Analysis, Feature, Home Page, Analysis, Service Operations

Is infrastructure the biggest barrier to widespread adoption of electric vehicles?

Is infrastructure the biggest barrier to widespread adoption of electric vehicles? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division, Ford. Having joined Ford in...

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#FSN20, Feature, Leadership, Editor's Pick

Can we teach true leadership?

Can we teach true leadership? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr, Jansen had shown both great leadership and forward...

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#FSN20, Analysis, Feature, Service Operations

What is the biggest barrier to retention of an engineering workforce?

What is the biggest barrier to retention of an engineering workforce? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division, Ford. Having joined Ford in 2010, Brettle...

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#FSN20, Feature, Service Operations, Service Operations, Editor's Pick

How do we tackle diversity within our field engineering workforce?

How do we tackle diversity within our field engineering workforce? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr, Jansen had shown...

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#FSN20, Analysis, Feature, Service Operations, Service Operations, Editor's Pick

Attracting a new generation into the world of engineering

Attracting a new generation into the world of engineering The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division, Ford. Having joined Ford in 2010, Brettle has served...

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Digital Symposium, Digital Transformation, FSN20, Managing the Field Workforce, Premium Resources

#FSN20: Sarah Brettle – Building a better future for our customers, our employees and our bottom line

#FSN20: Sarah Brettle – Building a better future for our customers, our employees and our bottom line The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division,...

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#FSN20, Analysis, Feature, Service Operations, Service Operations, Editor's Pick

Working towards inclusivity and diversity within an engineering workforce

Working towards inclusivity and diversity within an engineering workforce The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division, Ford. Having joined Ford in 2010,...

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Digital Symposium, Digital Transformation, FSN20, Managing the Field Workforce, Premium Resources

#FSN20: Patrick Jansen – Data, Disruption, Turbines and People

#FSN20: Patrick Jansen – Data, Disruption, Turbines and People (2022) The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr, Jansen...

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Managing the Field Workforce, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

ThinkTank Sessions: Disruption, Development and Diversity in field service (2017)

Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020) One of the most interesting things about the field service sector is that whilst as a discipline it sits across a huge variety of wide and highly disparate industries, there remain overwhelmingly the same fundamental challenges, pain...

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