Tag: Feature

Feature, Service Strategy

Challenges in Establishing Effective Knowledge Transfer Systems for Field Service Teams

In this feature from a recent white paper, published in partnership with Gomocha, we discuss challenges service organizations face regarding knowledge transfer.

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Feature, Service Strategy

Knowledge Transfer in Field Service Management: Challenges and Opportunities

What are the challenges and opportunities offered by knowledge transfer in field service management? We discuss the topic in-depth in our latest white paper, published with Gomocha.

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Feature, Service Strategy

The Importance of SLAs in Field Service: Ensuring Profitability, Sustainability, and Extended Service Offerings through Technology

Michael Blumberg explores the importance of SLAs in field service, discusses the challenges of maintaining healthy profit margins and pricing, and provides strategic and tactical solutions to overcome these challenges.

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Premium Resources, Solutions Theatre

Unlock Field Service Excellence & Overcome Inefficiency

Rob Gilbert, Totalmobile Outlines Two Important Keys For Unlocking Service Excellence In Field Service Operations In This Presentation Now Available on FSN FREE

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Feature, Service Strategy

We need to understand the challenges of multiple stakeholders within a customer organisation

Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders in our customers

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Feature, FSM Technology, Service Strategy

The importance of understanding the nuanced challenges of industry verticals

Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product leadership.

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Feature, FSM Technology, Home

Working smarter rather than harder with field service resources

Jim Darragh, CEO, Totalmobile outlines how field service companies must leverage technology to be able to utilise their existing workforce more effectively

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Feature, FSM Technology

How we went from Software as a Service to Everything as a Service and why

Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream of the SaaS movement

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Feature, Home, Service Strategy

The parallels of customer success within the software sector and servitization within manufacturing

Jim Darragh, CEO, TotalMobile discusses the importance of vertical knowledge within a servitized or customer success focused field service strategy

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Digital Symposium, Premium Resources, Servitization and Advanced Service Design

Interview: Customer Success Through Vertically Differentiated Product Leadership, ft. Jim Darragh, Totalmobile

Jim Darragh, CEO, TotalMobile, joins Kris Oldland to discuss the parallels between customer success within the software sector and servitization in field service

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